Nortel Networks AS 5300 Exceptions, Specifying a rejection message, Specifying an e-mail request

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Specifying a rejection message

To specify a reject message, perform the following steps.

1In the Step 3: Actions window, select the Rejection option.

2Click the MESSAGE link to compose a message to display when an incoming call from an anonymous caller activates the route. The Select rejection message window appears.

3To compose a rejection message, click New. A dialog box opens.

4Type the text for your message in the dialog box and click OK. The rejection message appears in the Select rejection message window.

5Select the rejection message to activate it.

6Click OK to return to the Route wizard. Your reject reason appears in the Route details window.

7To edit the message, click the Rejection link in the Route details window.

8Continue to specify conditions.

OR

Click Next to go to the next step.

Specifying an e-mail request

To specify an email request when you receive an incoming call, select the option to request an email (PSTN callers will receive a busy tone).

With this option, the system requests that callers send e-mail to the e-mail address of the user that they called. The phone does not ring.

Step 4: Exceptions

In Step 4: Exceptions of the route wizard, specify exceptions to the conditions that

you specified in Step 2: Conditions. The method for specifying exceptions is consistent with the method for specifying conditions. For more information about specifying conditions, see “Step 2: Conditions” on page 70.

The following links are available as exceptions:

NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02

June 2008

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Contents Nortel AS Personal Agent User Guide NN42040-105 Nortel AS 5300 Release 1.0 Standard June Contents Customizing your Personal Agent Using your directories Address Book Search Criteria New in this release Other changesRevision history NN42040-105 Nortel AS 5300 Release 1.0 Standard June Getting started AudienceText conventions How to get help AcronymsRelated publications Using your Personal Agent Understanding your Personal AgentPersonal Agent services and features Before you beginMinimum hardware and software requirements Recommended hardware and software requirementsService package Useful terms to knowPersonal address book AddressGlobal address book FriendsPresence Accessing the Personal Agent for the first time Following table describes the different Presence statesAcknowledging the pre-login banner Personal Agent log onLogging on to the Personal Agent takes three steps Logging on to the Personal Agent Acknowledging the post-login banner Navigating the Personal Agent interface Service/Feature Description Navigating the Personal Agent Quick StartUsing the online Help Exiting the Personal AgentNN42040-105 Nortel AS 5300 Release 1.0 Standard June Customizing your Personal Agent Modifying your contact information Field DescriptionChanging your password Selecting a picture Specify reasons Specifying a new reasonReordering the list of reasons Configure My Times Adding a new day and time rangeModifying a day and time range Renaming a day and time range Modifying your Nortel IP Phone settings Creating a subject list for your IP Phone callsChanging the order of the subject list Personalizing your presenceViewing and modifying your available services Logging off from your active phonesViewing your service package information Service Package option Description NN42040-105 Personal Agent User Guide Viewing and modifying your Watchers List Setting up a Banned watchers list Modifying your Auto presence serviceConfiguring your greeting message Viewing and modifying your Unified Communications detailsModifying your current greeting settings Configuring your email preferencesChanging your PIN Controlling your automatic login Configuring recording time for incoming voicemail messagesViewing and modifying your Meet Me conferencing details Configuring Calling Line Identification NN42040-105 Personal Agent User Guide NN42040-105 Nortel AS 5300 Release 1.0 Standard June Using your directories Understanding Personal Agent address booksUsing your personal address book Viewing your contacts in List view Sorting your contactsSearching for a contact Field Search criteria NicknameCalling a contact in your personal address book Viewing your contacts in Card viewViewing details about a contact Managing your contacts in your personal address book Adding a contact to your personal address bookEditing a contact Editing a contact-List viewDeleting a contact Adding a new groupEditing a contact-Card view Designating a contact as a Friend RenameUsing the global address book Accessing the global address bookSearching for users in the global address book Field Search criteriaViewing details about a user Working with the global address book-List viewSorting users Initiating a call to a global address book userWorking with the global address book-Card view Adding global address users to your personal address book Message Adding address book entries appearsUsing your call logs Viewing call logsCalling contacts in the call log Saving contacts from the call log informationClearing call log information NN42040-105 Nortel AS 5300 Release 1.0 Standard June Using your Personal Agent Routes Wizard Understanding Routing Understanding the Personal Agent Route wizardUsing the Personal Agent Route wizard Understanding the Route wizard stepsNavigating the Route wizard Initiate action ConditionsSpecifying contacts from your personal address book Specifying users from the global address bookSpecifying groups Specifying telephone numbersSpecifying a condition for an anonymous incoming call Specifying a condition for Unavailable BusySpecifying day and time ranges Actions Specifying ordered lists Specifying an ordered listNN42040-105 Personal Agent User Guide Exceptions Specifying a rejection messageSpecifying an e-mail request Finish Click the Make this route active check boxNN42040-105 Nortel AS 5300 Release 1.0 Standard June Address Book Search Criteria Personal address book search criteria Field Example search criteria ResultsNN42040-105 Personal Agent User Guide Global Address Book search criteria Starting with last name appends * to NN42040-105 Nortel AS 5300 Release 1.0 Standard June Index Searching for a contact NN42040-105 Personal Agent User Guide NN42040-105 Nortel AS 5300 Release 1.0 Standard June Page Nortel AS

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