Nortel Networks
manual
Using CallPilot P0919417
Troubleshooting
Password
System Administrator Mailbox
Setting up Outbound Transfer
How to
Feature codes
Chapter Using CallPilot
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Chapter 2 Using CallPilot
P0919417 02.2
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Contents
CallPilot Reference Guide
Copyright 2001 Nortel Networks
Trademarks
Contents
Chapter Feature codes and mailbox options
Chapter Recording a call
Chapter CallPilot tips Troubleshooting Glossary Index
Chapter How to use this guide
Conventions and symbols used in this guide
How to use this guide P0919417
Chapter Using CallPilot
How CallPilot works
About display phones
One line display phones
About telephone buttons
Alternate extensions
Using the dialpad
To enter a character
CallPilot voice prompts
Interrupting a voice prompt
Automated Attendant
Types of mailboxes
Subscriber mailbox
Guest mailbox
Information mailbox
Special mailboxes
System Administrator Mailbox
General Delivery Mailbox
Using CallPilot P0919417
Initializing your mailbox
Chapter Setting up your mailbox
To initialize your mailbox
To check which mailbox interface you use
Checking which mailbox interface you use
This is the CallPilot interface
Enter your mailbox password and press OK or £
Opening your mailbox
To open an initialized mailbox Norstar Voice Mail
To open an initialized mailbox CallPilot
Changing your mailbox password
To change your password
Password lock-out
Password expiry
Recording your name in the Company Directory
To record your name in the Company Directory
Assigning a Target Attendant
To assign a personal Target Attendant
Chapter Feature codes and mailbox options
Feature codes
Programming a memory button with a feature code
CallPilot mailbox options
Norstar Voice Mail mailbox options
Quit
Chapter Greetings
Types of mailbox greetings
Primary mailbox greeting
Alternate mailbox greeting
Personalized mailbox greeting
Recording technique for mailbox greetings
Recording a Primary or Alternate mailbox greeting
To record a Primary or Alternate mailbox greeting
Press REC or ⁄
Press Prime or ⁄to record the Primary greeting
Choosing a Primary or Alternate mailbox greeting
To choose a Primary or Alternate mailbox greeting
Press Choose or ¤to select a greeting
Press Prime or ⁄to select the Primary mailbox greeting
If you choose the Alternate mailbox greeting, you are asked
Recording a Personalized mailbox greeting
To record a Personalized mailbox greeting
Deleting a Personalized mailbox greeting
To delete a Personalized mailbox greeting
Press Pers or ‹to choose a Personalized mailbox greeting
Delete
Greetings P0919417
Never Full mailbox feature
Chapter Accessing your messages
Receiving calls
Playing your messages
To play your messages Norstar Voice Mail
Stop Play
To play your messages CallPilot
Messages CallPilot
Forward
To retrieve an erased message NorstarVoice Mail
Retrieving erased messages
To retrieve an erased message CallPilot
Screening your calls
To use Call Screening
Interrupting a caller
To interrupt a caller
Chapter Sending messages
Recording and sending messages
Press REC or ‹and record your message at the tone
Record your message
Press Name or ⁄⁄to search the Company Directory and go to
Press ≤·‚
Press Play or ¤to listen to your message
Searching the Company Directory
To search the Company Directory
Assigning message delivery options
Message delivery options
To assign message delivery options Norstar Voice Mail
Press to cancel all delivery options
To assign message delivery options CallPilot
Press Send or £to send the message now
Press to end the session
To change the time
Press Chng or ⁄to change the date shown to a different date
Sending a message to a Group List
Sending a message to more than one recipient
Forwarding a copy of a message to one or more recipients
Replying to messages
Replying to an internal caller
To reply to an internal caller Norstar Voice Mail
Press Play or¤
To reply to an internal caller CallPilot
To reply to an external caller Norstar Voice Mail
Replying to an external caller
To reply to an external caller CallPilot
Placing a call with Thru-Dial
When to use Thru-Dial
To place a Thru-Dial call
To use Thru-Dial to reach your Target Attendant
Chapter Call Forwarding your calls
Call Forwarding your calls to your mailbox
Setting up Call Forward remotely
To set up Call Forward remotely
To turn Call Forward with Clid on or off
Call Forward with Caller ID
Call Forward on Busy overrides Clid
Call Forwarding your calls P0919417
Transferring calls to a CallPilot mailbox
Chapter Transferring calls
To transfer a call to a mailbox from your telephone
Transferring a mailbox owner’s call to their mailbox
To transfer a mailbox owner’s call to their mailbox
Transferring a call to Custom Call Routing CCR
To transfer a call to a CCR Tree
About Outbound Transfer
Adding special characters to a destination number
Setting up Outbound Transfer
To set up Outbound Transfer to a phone number
To set up Outbound Transfer to an extension
Adding special characters to a destination number on
Turning Outbound Transfer on or off
To turn Outbound Transfer on or off
Press Chng or ⁄to turn Outbound Transfer on
Press Quit or
Programming Outbound Transfer when CallPilot is behind a PBX
Optimizing Outbound Transfer
Chapter Off-premise Message Notification
About Off-premise Message Notification
Off-premise Message Notification parameters
Setting up Off-premise Message Notification
Press Phone or ⁄to choose a phone number destination
Enter the destination phone number and press OK or £.
Destination phone number is a maximum of 30 digits
Follow the voice prompts to add characters
An urgent message
To set up Off-premise Message Notification to an extension
Retry AM PM
To set up Off-premise Message Notification to a pager
Example of a destination pager number
Press Pager or ‹to select a pager number destination
Press Phone or ⁄to choose a destination phone number
Press YES or ⁄to set up another destination number
Chngnext
Changing Off-premise Message Notification
To change the time range or type of message parameters
Press Next or £to accept the start time
To change the destination from phone to another destination
If you want to change message notification
To change the destination from pager to phone or extension
Press Chng or ⁄to change the start time
To change the destination from phone or extension to pager
Display shows notification is set up to a pager
Deleting a destination number
To delete a destination number
Adding a destination number
To add a destination number
Turning Off-premise Message Notification on or off
To turn Off-premise Message Notification on or off
Off-premise Message Notification P0919417
Using Call Record
Chapter Recording a call
About Call Record
To record a call
Recording a call P0919417
About Broadcast messages
Chapter Broadcast and Information messages
Information mailbox greetings
Recording an Information mailbox greeting
To record an Information mailbox greeting
Chapter CallPilot tips
CallPilot tips
Chapter Troubleshooting
Forgot my mailbox password
Off-premise Message Notification does not work
Troubleshooting P0919417
Glossary
Mailbox assigned to a user who does not have an extension
Feature code used to leave messages in CallPilot mailboxes
Mailboxes assigned to users as a place to store messages
Index
Index
Index
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