Nortel Networks CallPilot manual Searching the Company Directory, To search the Company Directory

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48 Chapter 7 Sending messages

Searching the Company Directory

If you know the name but not the mailbox number of someone you want to send a message to, you can search the Company Directory. You can find any initialized mailbox by searching the Company Directory. By default, you can press ⁄⁄to search the Company Directory, but the System Administrator can change the dialpad buttons.

If the Company Directory is not enabled:

•the DIR display option for Norstar Voice Mail does not appear on the display

•the NAME display option for CallPilot does not appear on the display

•you do not hear a the voice prompt that announces the dialpad buttons to press for the Company Directory

To search the Company Directory

1Press ≤·°‚.

2If you use the CallPilot interface:

•Press NAME or ⁄⁄to search the Company Directory

•Go to step 3

If you use the Norstar Voice Mail interface:

•Press DIR or £to search the Company Directory

•Go to step 3

Last name:		OK	3 Use the dialpad buttons associated with the first three or four letters
		OK	of the mailbox owner’s name to locate and select the person’s

			mailbox.
			Enter the last name, first name or both names depending on how
			your system is set up.
			This display shows an example of a prompt for a mailbox owner’s
			last name. For example, to enter the letters “Wayn” enter
			·¤·ﬂ.
Wayne, Paul			4 In this example, the name of the mailbox owner, Paul Wayne
RETRY	NEXT	OK	appears on the display and is announced. To accept the mailbox

			owner, press OK or £
			or
			if you do not want the person who is shown, press NEXT or ⁄to
			see the next matching name.
Wayne, Paul			5 The greeting of the mailbox owner plays. If the mailbox owner you
			select does not have a Personal greeting recorded and selected, you
			hear their Company Directory recording.

P0919417 02.2

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Contents CallPilot Reference Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guideHow to use this guide P0919417 Chapter Using CallPilot How CallPilot worksAbout display phones One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad To enter a characterCallPilot voice prompts Interrupting a voice promptAutomated Attendant Types of mailboxes Subscriber mailboxGuest mailbox Information mailboxSystem Administrator Mailbox Special mailboxesGeneral Delivery Mailbox Using CallPilot P0919417 Chapter Setting up your mailbox Initializing your mailboxTo initialize your mailbox Checking which mailbox interface you use To check which mailbox interface you useThis is the CallPilot interface Enter your mailbox password and press OK or £ Opening your mailboxTo open an initialized mailbox Norstar Voice Mail To open an initialized mailbox CallPilotChanging your mailbox password To change your passwordPassword lock-out Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantChapter Feature codes and mailbox options Feature codesProgramming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsQuit Chapter Greetings Types of mailbox greetingsPrimary mailbox greeting Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsRecording a Primary or Alternate mailbox greeting To record a Primary or Alternate mailbox greetingPress REC or ⁄ Press Prime or ⁄to record the Primary greetingChoosing a Primary or Alternate mailbox greeting To choose a Primary or Alternate mailbox greetingPress Choose or ¤to select a greeting Press Prime or ⁄to select the Primary mailbox greetingIf you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greetingDeleting a Personalized mailbox greeting To delete a Personalized mailbox greetingPress Pers or ‹to choose a Personalized mailbox greeting DeleteGreetings P0919417 Chapter Accessing your messages Never Full mailbox featureReceiving calls Playing your messages To play your messages Norstar Voice MailStop Play To play your messages CallPilot Messages CallPilotForward Retrieving erased messages To retrieve an erased message NorstarVoice MailTo retrieve an erased message CallPilot Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerChapter Sending messages Recording and sending messagesPress REC or ‹and record your message at the tone Record your messagePress Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company DirectoryAssigning message delivery options Message delivery optionsTo assign message delivery options Norstar Voice Mail Press to cancel all delivery options To assign message delivery options CallPilotPress Send or £to send the message now Press to end the sessionTo change the time Press Chng or ⁄to change the date shown to a different dateSending a message to more than one recipient Sending a message to a Group ListForwarding a copy of a message to one or more recipients Replying to messages Replying to an internal callerTo reply to an internal caller Norstar Voice Mail Press Play or¤To reply to an internal caller CallPilot Replying to an external caller To reply to an external caller Norstar Voice MailTo reply to an external caller CallPilot When to use Thru-Dial Placing a call with Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach your Target Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotelyCall Forward with Caller ID To turn Call Forward with Clid on or offCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Chapter Transferring calls Transferring calls to a CallPilot mailboxTo transfer a call to a mailbox from your telephone Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCR TreeAbout Outbound Transfer Adding special characters to a destination numberSetting up Outbound Transfer To set up Outbound Transfer to a phone numberTo set up Outbound Transfer to an extension Adding special characters to a destination number onTurning Outbound Transfer on or off To turn Outbound Transfer on or offPress Chng or ⁄to turn Outbound Transfer on Press Quit orProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Setting up Off-premise Message Notification Press Phone or ⁄to choose a phone number destinationEnter the destination phone number and press OK or £. Destination phone number is a maximum of 30 digitsFollow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM To set up Off-premise Message Notification to a pager Example of a destination pager numberPress Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext Changing Off-premise Message Notification To change the time range or type of message parametersPress Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager Deleting a destination number To delete a destination numberAdding a destination number To add a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or offOff-premise Message Notification P0919417 Using Call Record Chapter Recording a callAbout Call Record To record a callRecording a call P0919417 Chapter Broadcast and Information messages About Broadcast messagesInformation mailbox greetings Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index

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