Nortel Networks CallPilot Chapter Broadcast and Information messages, About Broadcast messages

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Chapter 12

Broadcast and Information messages

About Broadcast messages

You can ask the System Administrator to send a Broadcast message if you need to send a message to every initialized mailbox on your phone system.You can ask the System Administrator to send a Broadcast message to announce meetings, special company events, and reminders. Sending a Broadcast message eliminates recording and sending the same message several times.

Broadcast messages play on all mailboxes initialized with CallPilot.

Note: Broadcast messages are not sent to Information or General Delivery mailboxes.

Information mailbox greetings

Your business or department can use Information mailboxes to provide callers with messages and announcements. You can record and update greetings for an Information mailbox.

You can use Information mailbox greetings to:

•announce sales

•provide product lists

•announce special events

Make it easy for callers to access Information mailbox greetings by mentioning the Information mailbox in the Automated Attendant, or by asking the operator to route enquiries to the Information mailbox. Ask your System Administrator for details.

Callers cannot leave messages in an Information mailbox. Callers automatically disconnect after they listen to an Information mailbox greeting.

CallPilot Reference Guide

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Contents CallPilot Reference Guide Trademarks Copyright 2001 Nortel NetworksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Conventions and symbols used in this guide Chapter How to use this guideHow to use this guide P0919417 How CallPilot works Chapter Using CallPilotAbout display phones One line display phonesAlternate extensions About telephone buttonsTo enter a character Using the dialpadInterrupting a voice prompt CallPilot voice promptsAutomated Attendant Subscriber mailbox Types of mailboxesGuest mailbox Information mailboxSpecial mailboxes System Administrator MailboxGeneral Delivery Mailbox Using CallPilot P0919417 Initializing your mailbox Chapter Setting up your mailboxTo initialize your mailbox To check which mailbox interface you use Checking which mailbox interface you useThis is the CallPilot interface Opening your mailbox Enter your mailbox password and press OK or £To open an initialized mailbox Norstar Voice Mail To open an initialized mailbox CallPilotTo change your password Changing your mailbox passwordPassword lock-out Password expiryTo record your name in the Company Directory Recording your name in the Company DirectoryTo assign a personal Target Attendant Assigning a Target AttendantFeature codes Chapter Feature codes and mailbox optionsProgramming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox optionsQuit Types of mailbox greetings Chapter GreetingsPrimary mailbox greeting Alternate mailbox greetingRecording technique for mailbox greetings Personalized mailbox greetingTo record a Primary or Alternate mailbox greeting Recording a Primary or Alternate mailbox greetingPress REC or ⁄ Press Prime or ⁄to record the Primary greetingTo choose a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greetingPress Choose or ¤to select a greeting Press Prime or ⁄to select the Primary mailbox greetingIf you choose the Alternate mailbox greeting, you are asked To record a Personalized mailbox greeting Recording a Personalized mailbox greetingTo delete a Personalized mailbox greeting Deleting a Personalized mailbox greetingPress Pers or ‹to choose a Personalized mailbox greeting DeleteGreetings P0919417 Never Full mailbox feature Chapter Accessing your messagesReceiving calls To play your messages Norstar Voice Mail Playing your messagesStop Play Messages CallPilot To play your messages CallPilotForward To retrieve an erased message NorstarVoice Mail Retrieving erased messagesTo retrieve an erased message CallPilot To use Call Screening Screening your callsTo interrupt a caller Interrupting a callerRecording and sending messages Chapter Sending messagesRecord your message Press REC or ‹and record your message at the tonePress Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message To search the Company Directory Searching the Company DirectoryMessage delivery options Assigning message delivery optionsTo assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Press to cancel all delivery optionsPress Send or £to send the message now Press to end the sessionPress Chng or ⁄to change the date shown to a different date To change the timeSending a message to a Group List Sending a message to more than one recipientForwarding a copy of a message to one or more recipients Replying to an internal caller Replying to messagesTo reply to an internal caller Norstar Voice Mail Press Play or¤To reply to an internal caller CallPilot To reply to an external caller Norstar Voice Mail Replying to an external callerTo reply to an external caller CallPilot Placing a call with Thru-Dial When to use Thru-DialTo place a Thru-Dial call To use Thru-Dial to reach your Target Attendant Call Forwarding your calls to your mailbox Chapter Call Forwarding your callsTo set up Call Forward remotely Setting up Call Forward remotelyTo turn Call Forward with Clid on or off Call Forward with Caller IDCall Forward on Busy overrides Clid Call Forwarding your calls P0919417 Transferring calls to a CallPilot mailbox Chapter Transferring callsTo transfer a call to a mailbox from your telephone To transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailboxTo transfer a call to a CCR Tree Transferring a call to Custom Call Routing CCRAdding special characters to a destination number About Outbound TransferTo set up Outbound Transfer to a phone number Setting up Outbound TransferAdding special characters to a destination number on To set up Outbound Transfer to an extensionTo turn Outbound Transfer on or off Turning Outbound Transfer on or offPress Chng or ⁄to turn Outbound Transfer on Press Quit orOptimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBXAbout Off-premise Message Notification Chapter Off-premise Message NotificationOff-premise Message Notification parameters Press Phone or ⁄to choose a phone number destination Setting up Off-premise Message NotificationEnter the destination phone number and press OK or £. Destination phone number is a maximum of 30 digitsFollow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM Example of a destination pager number To set up Off-premise Message Notification to a pagerPress Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext To change the time range or type of message parameters Changing Off-premise Message NotificationPress Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager To delete a destination number Deleting a destination numberTo add a destination number Adding a destination numberTo turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or offOff-premise Message Notification P0919417 Chapter Recording a call Using Call RecordAbout Call Record To record a callRecording a call P0919417 About Broadcast messages Chapter Broadcast and Information messagesInformation mailbox greetings To record an Information mailbox greeting Recording an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index

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