Nortel Networks CallPilot manual Transferring a call to Custom Call Routing CCR

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Chapter 9 Transferring calls 65

Transferring a call to Custom Call Routing (CCR)

CCR is a single-digit application that provides callers with a more sophisticated menu and a wider range of options than the Automated Attendant.

Callers can use CCR to:

•listen to the Home menu and make a selection

•listen to a pre-recorded CCR Information message

•leave a message in a mailbox

•transfer to another extension or an external number

For more information about CCR, ask your System Administrator.

You can transfer a call to the beginning of a CCR Tree.

To transfer a call to a CCR Tree

1Press ≤·°ﬂ.

Do not press Hold ≥because the call is put on hold automatically.

2Choose a CCR Tree by entering a digit from 1 to 8 and pressing £.

3Wait until the display shows Call transferred before you attempt any other features.

CallPilot Reference Guide

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Contents CallPilot Reference Guide Trademarks Copyright 2001 Nortel NetworksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Conventions and symbols used in this guide Chapter How to use this guideHow to use this guide P0919417 How CallPilot works Chapter Using CallPilotAbout display phones One line display phonesAlternate extensions About telephone buttonsTo enter a character Using the dialpadInterrupting a voice prompt CallPilot voice promptsAutomated Attendant Subscriber mailbox Types of mailboxesGuest mailbox Information mailboxGeneral Delivery Mailbox System Administrator MailboxSpecial mailboxes Using CallPilot P0919417 To initialize your mailbox Chapter Setting up your mailboxInitializing your mailbox This is the CallPilot interface Checking which mailbox interface you useTo check which mailbox interface you use Opening your mailbox Enter your mailbox password and press OK or £To open an initialized mailbox Norstar Voice Mail To open an initialized mailbox CallPilotTo change your password Changing your mailbox passwordPassword lock-out Password expiryTo record your name in the Company Directory Recording your name in the Company DirectoryTo assign a personal Target Attendant Assigning a Target AttendantFeature codes Chapter Feature codes and mailbox optionsProgramming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox optionsQuit Types of mailbox greetings Chapter GreetingsPrimary mailbox greeting Alternate mailbox greetingRecording technique for mailbox greetings Personalized mailbox greetingTo record a Primary or Alternate mailbox greeting Recording a Primary or Alternate mailbox greetingPress REC or ⁄ Press Prime or ⁄to record the Primary greetingTo choose a Primary or Alternate mailbox greeting Choosing a Primary or Alternate mailbox greetingPress Choose or ¤to select a greeting Press Prime or ⁄to select the Primary mailbox greetingIf you choose the Alternate mailbox greeting, you are asked To record a Personalized mailbox greeting Recording a Personalized mailbox greetingTo delete a Personalized mailbox greeting Deleting a Personalized mailbox greetingPress Pers or ‹to choose a Personalized mailbox greeting DeleteGreetings P0919417 Receiving calls Chapter Accessing your messagesNever Full mailbox feature To play your messages Norstar Voice Mail Playing your messagesStop Play Messages CallPilot To play your messages CallPilotForward To retrieve an erased message CallPilot Retrieving erased messagesTo retrieve an erased message NorstarVoice Mail To use Call Screening Screening your callsTo interrupt a caller Interrupting a callerRecording and sending messages Chapter Sending messagesRecord your message Press REC or ‹and record your message at the tonePress Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message To search the Company Directory Searching the Company DirectoryMessage delivery options Assigning message delivery optionsTo assign message delivery options Norstar Voice Mail To assign message delivery options CallPilot Press to cancel all delivery optionsPress Send or £to send the message now Press to end the sessionPress Chng or ⁄to change the date shown to a different date To change the timeForwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List Replying to an internal caller Replying to messagesTo reply to an internal caller Norstar Voice Mail Press Play or¤To reply to an internal caller CallPilot To reply to an external caller CallPilot Replying to an external callerTo reply to an external caller Norstar Voice Mail To place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial To use Thru-Dial to reach your Target Attendant Call Forwarding your calls to your mailbox Chapter Call Forwarding your callsTo set up Call Forward remotely Setting up Call Forward remotelyCall Forward on Busy overrides Clid Call Forward with Caller IDTo turn Call Forward with Clid on or off Call Forwarding your calls P0919417 To transfer a call to a mailbox from your telephone Chapter Transferring callsTransferring calls to a CallPilot mailbox To transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailboxTo transfer a call to a CCR Tree Transferring a call to Custom Call Routing CCRAdding special characters to a destination number About Outbound TransferTo set up Outbound Transfer to a phone number Setting up Outbound TransferAdding special characters to a destination number on To set up Outbound Transfer to an extensionTo turn Outbound Transfer on or off Turning Outbound Transfer on or offPress Chng or ⁄to turn Outbound Transfer on Press Quit orOptimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBXAbout Off-premise Message Notification Chapter Off-premise Message NotificationOff-premise Message Notification parameters Press Phone or ⁄to choose a phone number destination Setting up Off-premise Message NotificationEnter the destination phone number and press OK or £. Destination phone number is a maximum of 30 digitsFollow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM Example of a destination pager number To set up Off-premise Message Notification to a pagerPress Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext To change the time range or type of message parameters Changing Off-premise Message NotificationPress Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager To delete a destination number Deleting a destination numberTo add a destination number Adding a destination numberTo turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or offOff-premise Message Notification P0919417 Chapter Recording a call Using Call RecordAbout Call Record To record a callRecording a call P0919417 Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages To record an Information mailbox greeting Recording an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index

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