Nortel Networks CallPilot manual Chapter Accessing your messages, Receiving calls

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Chapter 6

Accessing your messages

This chapter describes how to access your messages and explains:

•Receiving calls

•Never Full mailbox feature

•Playing your messages

•Retrieving erased messages

•Screening your calls

•Interrupting a caller

Receiving calls

CallPilot can be used by outside callers and other mailbox owners in your company. When you are away from the office, you can use CallPilot with any tone dial telephone. When you are at the office, you can use CallPilot from any telephone connected to your company’s CallPilot system.

Even outside callers who use a rotary dial telephone can use CallPilot. If a caller uses CallPilot from a rotary dial telephone, the system transfers the call to your company receptionist or the Operator. If the receptionist or Operator is not available to answer the call, the call transfers to the General Delivery Mailbox.

Never Full mailbox feature

The Never Full mailbox feature lets external callers leave a message in your mailbox, even if the mailbox is technically “full”. The message is stored in your mailbox, but you cannot access it until you delete at least one existing message to allow space for the new message. If you attempt to listen to any new messages before deleting an existing message, you hear this voice announcement:

“Your mailbox is full. You must erase some messages before you can listen to new messages.”

If your mailbox is full, you cannot leave a message in another mailbox, create a new message, copy, send, or reply to a message until you delete at least one existing message.

The Never Full mailbox feature is not available to internal callers. Internal callers cannot leave messages in mailboxes that are technically “full”.

CallPilot Reference Guide

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Contents CallPilot Reference Guide Trademarks Copyright 2001 Nortel NetworksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Conventions and symbols used in this guide Chapter How to use this guideHow to use this guide P0919417 One line display phones Chapter Using CallPilotHow CallPilot works About display phonesAlternate extensions About telephone buttonsTo enter a character Using the dialpadInterrupting a voice prompt CallPilot voice promptsAutomated Attendant Information mailbox Types of mailboxesSubscriber mailbox Guest mailboxGeneral Delivery Mailbox System Administrator MailboxSpecial mailboxes Using CallPilot P0919417 To initialize your mailbox Chapter Setting up your mailboxInitializing your mailbox This is the CallPilot interface Checking which mailbox interface you useTo check which mailbox interface you use To open an initialized mailbox CallPilot Enter your mailbox password and press OK or £Opening your mailbox To open an initialized mailbox Norstar Voice MailPassword expiry Changing your mailbox passwordTo change your password Password lock-outTo record your name in the Company Directory Recording your name in the Company DirectoryTo assign a personal Target Attendant Assigning a Target AttendantFeature codes Chapter Feature codes and mailbox optionsProgramming a memory button with a feature code Norstar Voice Mail mailbox options CallPilot mailbox optionsQuit Alternate mailbox greeting Chapter GreetingsTypes of mailbox greetings Primary mailbox greetingRecording technique for mailbox greetings Personalized mailbox greetingPress Prime or ⁄to record the Primary greeting Recording a Primary or Alternate mailbox greetingTo record a Primary or Alternate mailbox greeting Press REC or ⁄Press Prime or ⁄to select the Primary mailbox greeting Choosing a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Press Choose or ¤to select a greetingIf you choose the Alternate mailbox greeting, you are asked To record a Personalized mailbox greeting Recording a Personalized mailbox greetingDelete Deleting a Personalized mailbox greetingTo delete a Personalized mailbox greeting Press Pers or ‹to choose a Personalized mailbox greetingGreetings P0919417 Receiving calls Chapter Accessing your messagesNever Full mailbox feature To play your messages Norstar Voice Mail Playing your messagesStop Play Messages CallPilot To play your messages CallPilotForward To retrieve an erased message CallPilot Retrieving erased messagesTo retrieve an erased message NorstarVoice Mail To use Call Screening Screening your callsTo interrupt a caller Interrupting a callerRecording and sending messages Chapter Sending messagesRecord your message Press REC or ‹and record your message at the tonePress Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message To search the Company Directory Searching the Company DirectoryMessage delivery options Assigning message delivery optionsTo assign message delivery options Norstar Voice Mail Press to end the session Press to cancel all delivery optionsTo assign message delivery options CallPilot Press Send or £to send the message nowPress Chng or ⁄to change the date shown to a different date To change the timeForwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List Press Play or¤ Replying to messagesReplying to an internal caller To reply to an internal caller Norstar Voice MailTo reply to an internal caller CallPilot To reply to an external caller CallPilot Replying to an external callerTo reply to an external caller Norstar Voice Mail To place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial To use Thru-Dial to reach your Target Attendant Call Forwarding your calls to your mailbox Chapter Call Forwarding your callsTo set up Call Forward remotely Setting up Call Forward remotelyCall Forward on Busy overrides Clid Call Forward with Caller IDTo turn Call Forward with Clid on or off Call Forwarding your calls P0919417 To transfer a call to a mailbox from your telephone Chapter Transferring callsTransferring calls to a CallPilot mailbox To transfer a mailbox owner’s call to their mailbox Transferring a mailbox owner’s call to their mailboxTo transfer a call to a CCR Tree Transferring a call to Custom Call Routing CCRAdding special characters to a destination number About Outbound TransferTo set up Outbound Transfer to a phone number Setting up Outbound TransferAdding special characters to a destination number on To set up Outbound Transfer to an extensionPress Quit or Turning Outbound Transfer on or offTo turn Outbound Transfer on or off Press Chng or ⁄to turn Outbound Transfer onOptimizing Outbound Transfer Programming Outbound Transfer when CallPilot is behind a PBXAbout Off-premise Message Notification Chapter Off-premise Message NotificationOff-premise Message Notification parameters Destination phone number is a maximum of 30 digits Setting up Off-premise Message NotificationPress Phone or ⁄to choose a phone number destination Enter the destination phone number and press OK or £.Follow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM Example of a destination pager number To set up Off-premise Message Notification to a pagerPress Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext To change the time range or type of message parameters Changing Off-premise Message NotificationPress Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager To delete a destination number Deleting a destination numberTo add a destination number Adding a destination numberTo turn Off-premise Message Notification on or off Turning Off-premise Message Notification on or offOff-premise Message Notification P0919417 To record a call Using Call RecordChapter Recording a call About Call RecordRecording a call P0919417 Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages To record an Information mailbox greeting Recording an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index

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