Nortel Networks manual To play your messages CallPilot, Messages CallPilot

Page 38

38Chapter 6 Accessing your messages

3Applies only if the Reply feature is enabled.

4You can reply to an outside caller by dialing them back if your company subscribes to Caller ID (CLID) service. For further information about replying to an outside caller refer to “Replying to an external caller” on page 56.

To play your messages - CallPilot

1Press ≤·°⁄.

Follow the voice prompts or the display button options to open your mailbox.

		A voice prompt announces the number of new and saved messages
		that you have.
No messages		2 You can play any message that you want to listen to.
COMP MBOX	EXIT	Press ¤to play the current message.
		Press ¤to play the current message.
		For other message commands, refer to the table “Playing your
		messages - CallPilot”.

3Press ®to end the session.

The table “Playing your messages - CallPilot” shows the message options that are available to you during and after playing messages.

Playing your messages - CallPilot

		Available
		during and
		after
Option	Button	playing	Description

Skip Back	⁄		Rewinds the message five seconds and resumes playing it at that
			point.
Skip	‹		Advances the message five seconds and continues playing from that
Forward			point.

Previous	›		Stops playing the current message and plays the previous message.
Message	›

Next	ﬂ		Plays the next message in the skillset mailbox. If you use this while a
Message			message is playing, it stops playing the current message and plays
Message			the next message in your mailbox.
			the next message in your mailbox.

Call	·		Places a call to the sender of a message.
Sender	·
Sender

Help	•	✔	Offers a Help menu.

Reply	‡⁄	✔	Replies to a message.

Envelope	‡¤	✔	Plays the information in the message envelope. Envelope information
	‡¤	✔	includes the date and time the message was sent and, if the
			message is internal, the directory name of the sender.

P0919417 02.2

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Contents CallPilot Reference Guide Copyright 2001 Nortel Networks TrademarksContents Chapter Feature codes and mailbox options Chapter Recording a call Chapter CallPilot tips Troubleshooting Glossary Index Chapter How to use this guide Conventions and symbols used in this guideHow to use this guide P0919417 About display phones Chapter Using CallPilotHow CallPilot works One line display phonesAbout telephone buttons Alternate extensionsUsing the dialpad To enter a characterCallPilot voice prompts Interrupting a voice promptAutomated Attendant Guest mailbox Types of mailboxesSubscriber mailbox Information mailboxGeneral Delivery Mailbox System Administrator MailboxSpecial mailboxes Using CallPilot P0919417 To initialize your mailbox Chapter Setting up your mailboxInitializing your mailbox This is the CallPilot interface Checking which mailbox interface you useTo check which mailbox interface you use To open an initialized mailbox Norstar Voice Mail Enter your mailbox password and press OK or £Opening your mailbox To open an initialized mailbox CallPilotPassword lock-out Changing your mailbox passwordTo change your password Password expiryRecording your name in the Company Directory To record your name in the Company DirectoryAssigning a Target Attendant To assign a personal Target AttendantChapter Feature codes and mailbox options Feature codesProgramming a memory button with a feature code CallPilot mailbox options Norstar Voice Mail mailbox optionsQuit Primary mailbox greeting Chapter GreetingsTypes of mailbox greetings Alternate mailbox greetingPersonalized mailbox greeting Recording technique for mailbox greetingsPress REC or ⁄ Recording a Primary or Alternate mailbox greetingTo record a Primary or Alternate mailbox greeting Press Prime or ⁄to record the Primary greetingPress Choose or ¤to select a greeting Choosing a Primary or Alternate mailbox greetingTo choose a Primary or Alternate mailbox greeting Press Prime or ⁄to select the Primary mailbox greetingIf you choose the Alternate mailbox greeting, you are asked Recording a Personalized mailbox greeting To record a Personalized mailbox greetingPress Pers or ‹to choose a Personalized mailbox greeting Deleting a Personalized mailbox greetingTo delete a Personalized mailbox greeting DeleteGreetings P0919417 Receiving calls Chapter Accessing your messagesNever Full mailbox feature Playing your messages To play your messages Norstar Voice MailStop Play To play your messages CallPilot Messages CallPilotForward To retrieve an erased message CallPilot Retrieving erased messagesTo retrieve an erased message NorstarVoice Mail Screening your calls To use Call ScreeningInterrupting a caller To interrupt a callerChapter Sending messages Recording and sending messagesPress REC or ‹and record your message at the tone Record your messagePress Name or ⁄⁄to search the Company Directory and go to Press ≤·‚ Press Play or ¤to listen to your message Searching the Company Directory To search the Company DirectoryAssigning message delivery options Message delivery optionsTo assign message delivery options Norstar Voice Mail Press Send or £to send the message now Press to cancel all delivery optionsTo assign message delivery options CallPilot Press to end the sessionTo change the time Press Chng or ⁄to change the date shown to a different dateForwarding a copy of a message to one or more recipients Sending a message to more than one recipientSending a message to a Group List To reply to an internal caller Norstar Voice Mail Replying to messagesReplying to an internal caller Press Play or¤To reply to an internal caller CallPilot To reply to an external caller CallPilot Replying to an external callerTo reply to an external caller Norstar Voice Mail To place a Thru-Dial call When to use Thru-DialPlacing a call with Thru-Dial To use Thru-Dial to reach your Target Attendant Chapter Call Forwarding your calls Call Forwarding your calls to your mailboxSetting up Call Forward remotely To set up Call Forward remotelyCall Forward on Busy overrides Clid Call Forward with Caller IDTo turn Call Forward with Clid on or off Call Forwarding your calls P0919417 To transfer a call to a mailbox from your telephone Chapter Transferring callsTransferring calls to a CallPilot mailbox Transferring a mailbox owner’s call to their mailbox To transfer a mailbox owner’s call to their mailboxTransferring a call to Custom Call Routing CCR To transfer a call to a CCR TreeAbout Outbound Transfer Adding special characters to a destination numberSetting up Outbound Transfer To set up Outbound Transfer to a phone numberTo set up Outbound Transfer to an extension Adding special characters to a destination number onPress Chng or ⁄to turn Outbound Transfer on Turning Outbound Transfer on or offTo turn Outbound Transfer on or off Press Quit orProgramming Outbound Transfer when CallPilot is behind a PBX Optimizing Outbound TransferChapter Off-premise Message Notification About Off-premise Message NotificationOff-premise Message Notification parameters Enter the destination phone number and press OK or £. Setting up Off-premise Message NotificationPress Phone or ⁄to choose a phone number destination Destination phone number is a maximum of 30 digitsFollow the voice prompts to add characters An urgent message To set up Off-premise Message Notification to an extension Retry AM PM To set up Off-premise Message Notification to a pager Example of a destination pager numberPress Pager or ‹to select a pager number destination Press Phone or ⁄to choose a destination phone number Press YES or ⁄to set up another destination number Chngnext Changing Off-premise Message Notification To change the time range or type of message parametersPress Next or £to accept the start time To change the destination from phone to another destination If you want to change message notification To change the destination from pager to phone or extension Press Chng or ⁄to change the start time To change the destination from phone or extension to pager Display shows notification is set up to a pager Deleting a destination number To delete a destination numberAdding a destination number To add a destination numberTurning Off-premise Message Notification on or off To turn Off-premise Message Notification on or offOff-premise Message Notification P0919417 About Call Record Using Call RecordChapter Recording a call To record a callRecording a call P0919417 Information mailbox greetings Chapter Broadcast and Information messagesAbout Broadcast messages Recording an Information mailbox greeting To record an Information mailbox greetingChapter CallPilot tips CallPilot tips Chapter Troubleshooting Forgot my mailbox password Off-premise Message Notification does not work Troubleshooting P0919417 Glossary Mailbox assigned to a user who does not have an extension Feature code used to leave messages in CallPilot mailboxes Mailboxes assigned to users as a place to store messages Index Index Index

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