American Power Conversion AP9207 manual Trouble Shooting

Page 56

Trouble-

shooting:

Table 12,

continued

Problem

Possible Cause

Solution

 

 

 

 

The UPS is off.

Normal Share-UPS

 

 

operation when the

 

 

UPS is off.

 

 

 

 

The UPS is not

Verify that your UPS

 

capable of smart

supports smart signal-

 

signaling.

ing. See “Hardware

The Power LED

 

and software require-

 

ments,” on page 3 and

is on but the Sta-

 

 

“Sim ple versus smart

tus LED is off.

 

 

signaling: Table 3,” on

 

 

 

 

page 10.

 

 

 

 

There is a problem

Contact APC Techni-

 

with the UPS.

cal Support at one of

 

 

the phone number or

 

 

address on the back

 

 

cover of this manual.

 

 

 

 

Timer mode: the

The power manage-

 

operating system

ment software shut-

 

shutdown time as

down time must be set

 

set in PowerChute

longer than Share-

One or more

plus is too short.

UPS Timer shutdown

 

mode setting.

servers shuts

 

 

Confirmed mode:

Verify that the servers

down when the

UPS is on bat-

Share-UPS did not

can confirm

tery, but does not

receive shutdown

shutdown. See “Pow-

restart when

confirmation from

erChute plus support

power returns.

servers that shut

for Confirmed shut-

 

down, and utility

down mode” on page

 

power was restored.

20. If not, configure

 

The server shut

Share-UPS for Timer

 

down but the UPS

or Until Low Battery

 

did not shut down.

shutdown mode.

 

 

 

 

 

 

Continued on next page

50

Page 55 Page 57
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Page 55 Page 57
Contents Share-UPS Thank You Contents Setting Up Share-UPS Using the Share-UPS Menus Product Information Introduction Following list shows some of the features of Share Supports advanced or simple signaling on itsCan delay shutdown of the UPS until all servers have UPS and Share-UPS. See Using the Share-UPSOn next Cable supplied with your APC UPS Product Description Tery and Low Battery conditions in the UPS. For further Information see Simple versus smart signaling TableOn page 10. For Basic port specifications, see Basic port Pin assignments, onProduct Description If the LED Is… Then Share-UPS… Labeled… Product Description Communication Types Simple Signaling Smart SignalingKey Concepts Key Concepts If the UPS had previously been connected using Smart signalingLow Battery condition at the UPS. Share-UPS generates a To the configured shutdown mode see Configuring ShareUPS on page 23, when it may force a Low Battery signal An On Battery signal, causing the servers to shut downKey Concepts Installing Multiple Accessories Interface Expander Accessory slot with the higher numberAccessory Priority Position AP9604. For installation instructions, refer to the user If you need additional SmartSlot capacity betweenShare-UPS unit and the master server, you can purchase an APC Expansion Chassis AP9600 or Triple ChassisInstalling Share-UPS Mounting Share-UPS NetShelter Figure Mounting Share-UPS on a wall Figure Connecting Share-UPS Configuring Share-UPS, onIf using Optional Power input see Optional If daisy-chaining multiple Share-UPS unitsAte cable. See Choosing simple signaling If an accessory, such as Measure-UPS II orAn Expansion Chassis, is already using Share-UPS use simple signaling for moniConfiguring Share-UPS Behavior Confirmed shutdown mode Effect Down delay for a time longer than Share-UPS timer Setting. Otherwise, if the power returns afterShutdown delay, go to ConfigurationEvent Actions and select UPS On Battery from the EventIf you want to change Share-UPS settings Com If configuring multiple Share-UPS units repeatTroubleshooting on Steps in the order given. If Share-UPS fails this test, seeUsing the Share-UPS Menus Using the Management PortUsing a dumb terminal or a computer and terminal emula Tion software, you can access the UPS remotely.Password-protected menu interface allows you to view Load, battery conditions, and current UPS statusNected, after three unsuccessful password For security, change the password as soonAs possible. See Share-UPS Settings Characters long, and is case-sensitiveMain Menu Main menu The following figure shows the Main menu. FigureMeasure-UPS environmental monitoring accessory UPS accessoryMain menu only if Share-UPS has detected an APC For a description of the Measure-UPS Status screenDescription Behavior Following table describes the items that appear onMain menu Connected UPS, output and load readings, battery informa Access the UPS Status display, type s from the Main menuUPS Status Display Following figure shows the UPS Status displayUPS Status Display Definitions Waiting to Power Load Tions on demand through Share-UPS. To access the UPS UPS Control MenuStatus display, type c from the Main menu Following figure shows the UPS Control menuUPS Control menu It is connected to the UPSShare-UPS Settings Menu Share-UPS Settings menu allows you to configureFollowing figure shows the Share-UPS Settings menu Menu, type d from the Main menuShare-UPS Settings menu Definitions Paging Setup Menu Site IDspaceevent codeUred for paging During a utility power outage when Share-UPS is configFollowing figure shows a typical sequence of events Following figure shows the Paging Setup menu Following table lists some common modem commandsThat you may include in your dial string see Share-UPS Information, see the documentation supplied withPaging Setup menu Setting DescriptionPaging Setup Menu Definitions Warranty Information Claims by third parties, or otherwise. This warranty gives Purpose. Some jurisdictions do not permit limitation orExclusion of implied warranties therefore, the aforesaid Specifically, APC is not liable for any costs, such as lostTroubleshooting Trouble Shooting Trouble Shooting Table For problems not covered in the troubleshooting chart see Troubleshooting on page 26, or if the problemPersists, follow this procedure Material authorization RMA numberLife-Support Policy Specifications Assignments Specifications Normally Open Communications port. The port is configured as data termi Management port is a standard 9-pin RS-232 serialData bits with 1 start bit, 1 stop bit, and no parity Management port pin assignments are listed in the folShare-UPS Following table shows the product specifications forSpecification Product Specifications Symbols IndexIndex Re-Boot All Servers Y, Z Page W. a p c c . c o m
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