American Power Conversion AP9207 manual For problems not covered in the troubleshooting chart see

Troubleshooting continued

If problems	For problems not covered in the troubleshooting chart (see
persist	“Troubleshooting: Table 6” on page 26), or if the problem
	persists, follow this procedure:
	1	Note the serial number and date of purchase of the
		Share-UPS unit. Contact Technical Support at the
		phone number or address on the back cover of this
		manual.
	2	Be prepared to provide a description of the prob-
		lem. A technician will help solve the problem over
		the phone, if possible, or will give you a return
		material authorization (RMA) number.
	3	If the Share-UPS unit is under warranty, repairs
		are free of charge. If the warranty has expired,
		there will be a nominal charge for repair.
	4	Pack the Share-UPS unit carefully in its original
		packaging, if possible. Do not use polystyrene
		beads for packing. Damage sustained in transit is
		not covered under the warranty. Enclose a letter in
		the package with your name, address, RMA num-
		ber, a copy of the sales receipt, daytime phone
		number, and check (if applicable).
	5	Mark the RMA number clearly on the outside of
		the shipping carton. The factory will not accept
		any materials without this marking.
	6	Return the Share-UPS unit by insured, prepaid car-
		rier to the U.S. address on the back cover of this
		manual.

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