American Power Conversion AP9207 manual Troubleshooting

Page 55

Troubleshooting

If you have	The troubleshooting chart (Table 12) covers many of the
problems with	problems that might arise with Share-UPS. If you encounter
your Share-UPS	a problem with your Share-UPS unit, refer to the trouble-
	shooting chart first. There may be a simple solution you are
	overlooking.

Trouble-	The following table shows the solution to common prob-
shooting:	lems with the operation of Share-UPS.

Table 12
Table 12	Problem	Possible Cause		Solution
	Problem	Possible Cause		Solution

	Cannot log onto	Incompatible ter-		Change settings to
	Cannot log onto	minal settings.		match the Share-UPS
	Share-UPS	minal settings.		match the Share-UPS
	Share-UPS			baud (the default is
	menus via the			baud (the default is
	menus via the			9600), with 8 data bits,
	Management			9600), with 8 data bits,
	Management			no parity, and no hand-
	port.			no parity, and no hand-
	port.			shaking.
				shaking.

		The wrong cable is		Verify that the cable is
		being used.		the one supplied with
				your interface kit. See
	A server con-			“Choosin g simple sig-
	A server con-			naling cables: Table 1”
	nected to a Basic			on page 4.
	port does not
	port does not	There is an inter-		Disconnect Share-UPS
	acknowledge On	There is an inter-		Disconnect Share-UPS
	Battery signal.	nal problem with		temporarily from the
		Share-UPS.		UPS and reconnect. If
				the problem persists,
				see “If problems per-
				sist,” on page 52.

	The Power LED	There is an inter-		Disconnect Share-UPS
	flashes continu-	nal problem with		temporarily from the
	ously.	Share-UPS.		UPS and reconnect. If
				the problem persists,
				see “If problems per-
				sist,” on page 52.


			Continued on next page

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Contents Share-UPS Thank You Contents Setting Up Share-UPS Using the Share-UPS Menus Product Information Introduction UPS and Share-UPS. See Using the Share-UPS Following list shows some of the features of ShareSupports advanced or simple signaling on its Can delay shutdown of the UPS until all servers haveOn next Cable supplied with your APC UPS Product Description Pin assignments, on Tery and Low Battery conditions in the UPS. For furtherInformation see Simple versus smart signaling Table On page 10. For Basic port specifications, see Basic portProduct Description If the LED Is… Then Share-UPS… Labeled… Product Description Key Concepts Simple Signaling Smart SignalingCommunication Types Key Concepts Smart signaling If the UPS had previously been connected usingAn On Battery signal, causing the servers to shut down Low Battery condition at the UPS. Share-UPS generates aTo the configured shutdown mode see Configuring Share UPS on page 23, when it may force a Low Battery signalKey Concepts Installing Multiple Accessories Accessory Priority Position Accessory slot with the higher numberInterface Expander APC Expansion Chassis AP9600 or Triple Chassis AP9604. For installation instructions, refer to the userIf you need additional SmartSlot capacity between Share-UPS unit and the master server, you can purchase anInstalling Share-UPS Mounting Share-UPS NetShelter Figure Mounting Share-UPS on a wall Figure If daisy-chaining multiple Share-UPS units Connecting Share-UPSConfiguring Share-UPS, on If using Optional Power input see OptionalShare-UPS use simple signaling for moni Ate cable. See Choosing simple signalingIf an accessory, such as Measure-UPS II or An Expansion Chassis, is already usingConfiguring Share-UPS Behavior Confirmed shutdown mode Effect Actions and select UPS On Battery from the Event Down delay for a time longer than Share-UPS timerSetting. Otherwise, if the power returns after Shutdown delay, go to ConfigurationEventIf configuring multiple Share-UPS units repeat If you want to change Share-UPS settings ComSteps in the order given. If Share-UPS fails this test, see Troubleshooting onUsing the Management Port Using the Share-UPS MenusLoad, battery conditions, and current UPS status Using a dumb terminal or a computer and terminal emulaTion software, you can access the UPS remotely. Password-protected menu interface allows you to viewCharacters long, and is case-sensitive Nected, after three unsuccessful passwordFor security, change the password as soon As possible. See Share-UPS SettingsMain menu The following figure shows the Main menu. Figure Main MenuFor a description of the Measure-UPS Status screen Measure-UPS environmental monitoring accessoryUPS accessory Main menu only if Share-UPS has detected an APCMain menu Following table describes the items that appear onDescription Behavior Following figure shows the UPS Status display Connected UPS, output and load readings, battery informaAccess the UPS Status display, type s from the Main menu UPS Status DisplayUPS Status Display Definitions Waiting to Power Load Following figure shows the UPS Control menu Tions on demand through Share-UPS. To access the UPSUPS Control Menu Status display, type c from the Main menuIt is connected to the UPS UPS Control menuMenu, type d from the Main menu Share-UPS Settings MenuShare-UPS Settings menu allows you to configure Following figure shows the Share-UPS Settings menuShare-UPS Settings menu Definitions Site IDspaceevent code Paging Setup MenuFollowing figure shows a typical sequence of events During a utility power outage when Share-UPS is configUred for paging Information, see the documentation supplied with Following figure shows the Paging Setup menuFollowing table lists some common modem commands That you may include in your dial string see Share-UPSSetting Description Paging Setup menuPaging Setup Menu Definitions Warranty Information Specifically, APC is not liable for any costs, such as lost Claims by third parties, or otherwise. This warranty givesPurpose. Some jurisdictions do not permit limitation or Exclusion of implied warranties therefore, the aforesaidTroubleshooting Trouble Shooting Trouble Shooting Table Material authorization RMA number For problems not covered in the troubleshooting chart seeTroubleshooting on page 26, or if the problem Persists, follow this procedureLife-Support Policy Specifications Assignments Specifications Normally Open Management port pin assignments are listed in the fol Communications port. The port is configured as data termiManagement port is a standard 9-pin RS-232 serial Data bits with 1 start bit, 1 stop bit, and no paritySpecification Following table shows the product specifications forShare-UPS Product Specifications Index SymbolsIndex Re-Boot All Servers Y, Z Page W. a p c c . c o m