American Power Conversion 400 user manual Obtaining service

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7.0 Difficulty

7.3 Obtaining service

The troubleshooting chart in Section 7.1 covers most of the difficulties that you may encounter under conditions other than a failure of the UPS itself. For problems not covered in the chart, follow the procedure outlined below.

If your UPS requires service:

1.Refer to the troubleshooting chart (Sec 7.1) to eliminate any obvious causes.

2.Verify that the circuit breaker is not tripped.

A tripped circuit breaker is the most common UPS problem! You may reset the breaker after unplugging excessive loads from the UPS.

3.Call the Customer Service Department to obtain a return material authorization number (RMA#).

Before you call, note your UPS model, serial number, and date of purchase. Contact Customer Service at the phone number listed on the cover of this manual. Be prepared to provide a description of the problem. A technician will help you solve the problem over the phone, if possible, or will give you a RMA#.

If the UPS is under warranty, repairs will be performed free of charge. If the warranty has expired, there will be a charge for repair.

4.Pack the UPS in its original packaging. If you do not have the original shipping materials, ask the Customer Service technician about obtaining a new set.

It is very important that you pack the UPS properly to avoid damage in transit. Never use styrofoam beads for packaging the UPS because it will settle through beads and become damaged. Damages sustained in transit are not covered under warranty. Enclose a letter in the package with your name, RMA#, address, copy of the sales receipt, description of the trouble, your phone number, and a check (if necessary).

5.Mark your RMA# on the outside of the package.

The factory cannot accept any package without this marking.

6.Return your UPS by insured, prepaid carrier to the address on the rear of this manual.

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Contents Smart-UPS Radio frequency interference Important safety instructionsTable of Contents Storing the UPS SpecificationsOverview IntroductionSmartBoost Battery replacement indicators and testRemote interfaces Extended capabilitiesEnglish SafetyFrançais SécuritéVorsicht Sicherheit¡Atencion ¡Seguridad400VA UPS-front panel Presentation400VA UPS-rear panel Placement InstallationReceiving inspection 220/230/240 Vac version 100, 120 Vac versionsAuto-on operation Charge the batteriesConfigure Option Switch 4 and UPS Enable switch Plug in the accessory devicesTurn on accessories Plug in the master deviceManual operation Enable the UPSPlug loads into UPS Operation Test button functions 5.2.1 Line Voltage bar graph UPS self-test Output Power bar graphOn-battery alarm Audible alarmsLow battery Replace batteryOption Switch Option switchesVac version No function not used Monitoring Status reportingPower management Operation customizing Minimum battery capacity to restart Audible alarm operationShut down, turn off delay Turn on delayUPS Monitoring PowerChute SoftwareInterface Kits Computer Interface port Difficulty Difficulté Schwierigkeit Dificultad Solution TroubleshootingPossible cause Troubleshooting UPS Battery replacement check Obtaining service Storage conditions Storing the UPSExtended storage Transfer characteristics SpecificationsOutput characteristics InputSurge and noise suppression Battery and charger UPS version VacOperating Environment Physical WeightApprovals Size H´W´DLoad Run Time Typical computer VA † minutes ‡ Equivalents Typical run times versus loadLife support policy Limited Warranty∗ Mailing