APC 600 user manual Obtaining service

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7.0 Difficulty

7.3 Obtaining service

The troubleshooting chart in Section 7.1 covers most of the difficulties that you may encounter under conditions other than a failure of the UPS itself. For problems not covered in the chart, follow the procedure outlined below.

If your UPS requires service:

1.Refer to the troubleshooting chart (Sec 7.1) to eliminate any obvious causes.

2.Verify that the circuit breaker is not tripped.

A tripped circuit breaker is the most common UPS problem! You may reset the breaker after unplugging excessive loads from the UPS.

3.Call the Customer Service Department to obtain a return material authorization number (RMA#).

Before you call, note your UPS model, serial number, and date of purchase. Contact Customer Service at the phone number listed on the cover of this manual. Be prepared to provide a description of the problem. A technician will help you solve the problem over the phone, if possible, or will give you a RMA#.

If the UPS is under warranty, repairs will be performed free of charge. If the warranty has expired, there will be a charge for repair.

4.Pack the UPS in its original packaging. If you do not have the original shipping materials, ask the Customer Service technician about obtaining a new set.

It is very important that you pack the UPS properly to avoid damage in transit. Never use styrofoam beads for packaging the UPS because it will settle through beads and become damaged. Damages sustained in transit are not covered under warranty. Enclose a letter in the package with your name, RMA#, address, copy of the sales receipt, description of the trouble, your phone number, and a check (if necessary).

5.Mark your RMA# on the outside of the package.

The factory cannot accept any package without this marking.

6.Return your UPS by insured, prepaid carrier to the address on the rear of this manual.

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Contents Smart-UPS Important safety instructions Radio frequency interferenceTable of Contents Specifications Storing the UPSIntroduction OverviewBattery replacement indicators and test SmartBoostRemote interfaces Extended capabilitiesSafety EnglishSécurité FrançaisSicherheit Vorsicht¡Seguridad ¡AtencionPresentation 600VA UPS-100 and 120 Vac versions600VA UPS-220/230/240 Vac version Installation PlacementReceiving inspection 100, 120 Vac versions 220/230/240 Vac versionEnable UPS Plug loads into UPSSwitch on load equipment Switch on the UPSOperation Power on button Power standby buttonAlarm disable button Test buttonOutput Power bar graph Line Voltage bar graphAudible alarms On-battery alarmLow battery Replace batteryOption switches Option SwitchVac version No function not used Status reporting MonitoringPower management Operation customizing Audible alarm operation Minimum battery capacity to restartShut down, turn off delay Turn on delayPowerChute Software UPS MonitoringInterface Kits Computer interface port Difficulty Difficulté Schwierigkeit Dificultad Troubleshooting SolutionPossible cause Troubleshooting Battery replacement check Obtaining service Storing the UPS Storage conditionsExtended storage Specifications Transfer characteristicsOutput characteristics InputBattery and charger UPS version Vac Surge and noise suppressionOperating Environment Weight PhysicalApprovals Size H´W´DTypical run times versus load Load Run Time Typical computer VA † Minutes ‡ EquivalentsPage Limited Warranty Life support policy∗ Mailing
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