Oki 2500 manual Customer Support & Service, Getting Support and Service, Your Dealer

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Customer Support & Service 7

Getting Support and Service

This information is valid for the United States and Canada only.

Your Dealer

Consult the store where you purchased your printer, or call 1-800-OKIDATA (1-800-654-3282) for the location of the nearest Authorized Okidata Service Dealer. Have your ZIP code ready.

•Prices and minimum charges may vary.

•Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Okidata Information System Automated Attendant

For automated customer support information, call

1-800-OKIDATA (1-800-654-3282): available 24 hours a day,

7 days a week, providing immediate assistance with:

•Sales and Service Referrals

•Parts and Consumable Referrals

•Product Information

This service also provides access to Okidata’s Faxable Facts document retrieval system and to our Okidata Customer Support Professionals.

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Contents Okijet Conventions Used in This Guide Year 2000 ComplianceContents Contents Iii Important Safety InstructionsImportant Safety Information For more informationAvailable in the U.S. and Canada only Okijet 2500 Features SetupSelect a Location SetupUnpack the Printer Remove the Packing MaterialBack View Getting to Know Your PrinterFront View Control PanelConnect to the Computer Connect to PowerKeep the printhead and ink cartridges out Reach of children. Do not get the ink near yourEyes or mouth Be careful not to touch the printhead nozzles when Do not force the ink cartridges into the printhead Install the Printhead Storage Box Usable Print Media Be sure to selectSee for additional specifi- cations on print media Load Paper Recommended Print MediaSetup Print the Demo Installation on Windows Printing2Software License Agreement appears Printing Select Settings → PrintersTo run the Win 3.1x Electronic Registration utility To load the Electronic Registration utilityOn-Line Help Control SoftwareWorkgroups 3.11 Applications Printing from Windows 95 ApplicationsTo Open the OKI Okijet 2500 Printer Setup Dialog Box Checking Printer SettingsFrom Windows 3.1x Control Panel WindowsPrinting from DOS Applications Canceling or Pausing a Print JobWindows See your software documentation forPrinting on Special Media Installing the DOS Control PanelOkijet 2500 DOS Control Panel EnvelopesPrinting Other Media BannersReplacing/Swapping the Printhead Maintenance3Not installed in the printer MaintenancePrinthead can become contaminated Replacing the Ink CartridgesMaintenance Do not force the ink cartridge into the printhead Aligning the Printhead Cleaning the Printhead NozzlesWindows 3.1 or Windows for Workgroups Open the Control PanelTransporting the Printer Click Start , Settings , PrintersCan cause leakage in the ink cartridges Environment, or by airplane, please turn toAs soon as possible after the move Use only water to moisten the cleaning cloth do Cleaning the PrinterUnplug the power cord from the outlet To avoid damage to the printerMaintenance Control Panel Power/Reset ButtonControl Panel Control Panel ButtonsCartridge Change/Clean Button Control panelResume/FF Button Low Ink Indicators Control Panel Indicator LightsError LED Condition MeaningControl panel Clearing Paper Misfeeds Troubleshooting5If the Trailing Edge is Not Accessible If the Trailing Edge is AccessibleTroubleshooting Clearing Paper JamsTroubleshooting Clearing Multi-Page Paper Jams Troubleshooting Problem Possible Meanings Solutions Problem SolvingTroubleshooting Paper Printer, you must leave it turned on at all times Print is faint or missing Printhead nozzles are blocked Troubleshooting Output tray Gaged Printer Specifications Specifications6Print Speed Color Printhead standard High-Capacity Black Printhead option up to 7 ppmSpecifications are subject to to change without notice SpecificationsTypefaces Consumable Life, @ 5% CoveragePaper Specifications Envelope Specifications Transparency Specifications Label SpecificationsCard Specifications Iron-on Transfer SpecificationsCustomer Support & Service Getting Support and ServiceYour Dealer Customer Support & Service Okidata Customer Support ProfessionalsOkidata Faxable Facts Colombia Mexico Canada ChileVenezuela Argentina BrazilWays to Purchase Replacement PartsTransporting the Printer under Special Conditions Transporting the PrinterTransporting the Printer Transporting the Printer a FCC, IC, CE Statements Limited Warranty Limited Warranty Overnight Exchange Terms AcronymsMsds No Emergency First Aid ProceduresIngredients Physical DataSpecial Precautions Spill Cleanup and DisposalFire and Explosion Hazard Data Health Hazard DataTrade Secret Ingredient 30-40% For Okijet 2500 Cyan Ink Cartridge P/NMsds Cyan Ink For Okijet 2500 Magenta Ink Cartridge P/N Msds Magenta Ink Trade Secret Ingredient 25-35% For Okijet 2500 Yellow Ink Cartridge P/NMsds Yellow Ink Index Index Star Wheel bar 38-39 Storage box Index