Oki 2500 manual Okidata Customer Support Professionals, Okidata Faxable Facts

Page 58

7 Customer Support & Service

Okidata Customer Support Professionals

Agents are available 24 hours a day, seven days a week. Call 1-800-OKIDATA (1-800-654-3282). Please call from a telephone close to your printer, so you can refer to it directly as needed during the conversation.

Our Customer Support Representatives are trained on all current Okidata products. They can answer your questions regarding

•Locations of Sales and Service Dealers

•Installation of your OKI printer

•Usage and normal maintenance of your pinrter

•Availability and installation of printer drivers

Customer Support Representatives are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support.

•Error message interpretation and solutions

•Parts identification

•Consumer relations

Okidata Faxable Facts

Call 1-800-654-6651 and follow the recorded message (English only) to have information faxed to you automati- cally through Okidata’s Faxable Facts on-line document retrieval system:

•Pricing and information on OKIJET Print Cartridges and Accessories

•OKIJET Support Bulletins

•Okidata Product Information

52

Image 58

Contents Okijet Year 2000 Compliance Conventions Used in This GuideContents Contents Important Safety Instructions IiiFor more information Important Safety InformationAvailable in the U.S. and Canada only Setup Okijet 2500 FeaturesUnpack the Printer SetupSelect a Location Remove the Packing MaterialFront View Getting to Know Your PrinterBack View Control PanelConnect to Power Connect to the ComputerReach of children. Do not get the ink near your Keep the printhead and ink cartridges outEyes or mouth Be careful not to touch the printhead nozzles when Do not force the ink cartridges into the printhead Install the Printhead Storage Box Be sure to select Usable Print MediaSee for additional specifi- cations on print media Recommended Print Media Load PaperSetup Print the Demo Printing2 Installation on WindowsSoftware License Agreement appears To run the Win 3.1x Electronic Registration utility Select Settings → PrintersPrinting To load the Electronic Registration utilityWorkgroups 3.11 Applications Control SoftwareOn-Line Help Printing from Windows 95 ApplicationsFrom Windows 3.1x Control Panel Checking Printer SettingsTo Open the OKI Okijet 2500 Printer Setup Dialog Box WindowsWindows Canceling or Pausing a Print JobPrinting from DOS Applications See your software documentation forOkijet 2500 DOS Control Panel Installing the DOS Control PanelPrinting on Special Media EnvelopesPrinting Banners Other MediaMaintenance3 Replacing/Swapping the PrintheadMaintenance Not installed in the printerReplacing the Ink Cartridges Printhead can become contaminatedMaintenance Do not force the ink cartridge into the printhead Windows 3.1 or Windows for Workgroups Cleaning the Printhead NozzlesAligning the Printhead Open the Control PanelCan cause leakage in the ink cartridges Click Start , Settings , PrintersTransporting the Printer Environment, or by airplane, please turn toAs soon as possible after the move Unplug the power cord from the outlet Cleaning the PrinterUse only water to moisten the cleaning cloth do To avoid damage to the printerMaintenance Control Panel Power/Reset ButtonControl Panel Control Panel ButtonsControl panel Cartridge Change/Clean ButtonResume/FF Button Error LED Control Panel Indicator LightsLow Ink Indicators Condition MeaningControl panel Troubleshooting5 Clearing Paper MisfeedsTroubleshooting If the Trailing Edge is AccessibleIf the Trailing Edge is Not Accessible Clearing Paper JamsTroubleshooting Clearing Multi-Page Paper Jams Troubleshooting Problem Solving Problem Possible Meanings SolutionsTroubleshooting Paper Printer, you must leave it turned on at all times Print is faint or missing Printhead nozzles are blocked Troubleshooting Output tray Gaged Print Speed Color Printhead standard Specifications6Printer Specifications High-Capacity Black Printhead option up to 7 ppmTypefaces SpecificationsSpecifications are subject to to change without notice Consumable Life, @ 5% CoveragePaper Specifications Envelope Specifications Card Specifications Label SpecificationsTransparency Specifications Iron-on Transfer SpecificationsGetting Support and Service Customer Support & ServiceYour Dealer Okidata Customer Support Professionals Customer Support & ServiceOkidata Faxable Facts Venezuela Canada ChileColombia Mexico Argentina BrazilReplacement Parts Ways to PurchaseTransporting the Printer Transporting the Printer under Special ConditionsTransporting the Printer Transporting the Printer a FCC, IC, CE Statements Limited Warranty Limited Warranty Overnight Exchange Acronyms TermsIngredients Emergency First Aid ProceduresMsds No Physical DataFire and Explosion Hazard Data Spill Cleanup and DisposalSpecial Precautions Health Hazard DataFor Okijet 2500 Cyan Ink Cartridge P/N Trade Secret Ingredient 30-40%Msds Cyan Ink For Okijet 2500 Magenta Ink Cartridge P/N Msds Magenta Ink For Okijet 2500 Yellow Ink Cartridge P/N Trade Secret Ingredient 25-35%Msds Yellow Ink Index Index Star Wheel bar 38-39 Storage box Index