Epson TM-U375 user manual General problems, Printing problems

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Troubleshooting

Read this section if you have a printer problem.

General problems

The lights on the control panel do not come on.

Make sure that the power supply’s DC cable is properly plugged into the printer’s power connector.

Make sure that the power supply’s power cord is properly plugged in the AC inlet of the power supply.

Make sure that the power supply’s power cord is properly plugged into the electrical outlet.

Printing problems

The ERROR light is on (not flashing) and nothing is printed.

If the JOURNAL OUT light is on:

The paper roll is not installed, or the paper roll is nearly or completely depleted. Install a new paper roll in the printer. See Installing the Paper Roll in Chapter 1.

If the JOURNAL OUT light is off:

Make sure that the printer cover is properly closed.

The ERROR light is flashing and the printer does not print.

First, turn off the printer and check for a paper jam. (See the paper jam description on page 3-4.)

3-2 Troubleshooting

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Contents TM-U375 Printer Part Names Control PanelPage EMC and Safety Standards Applied CE Marking Gereäuschpegel Features About This Manual Setting up and UsingReference Contents Troubleshooting Reference InformationSetting Up the Printer Unpacking Removing the Protective MaterialsProtective material Connecting the Printer to Your Computer TM-U375 Remove the protective materials C as the illustrationTM-U375P Connecting the Printer to Your Drawer TM-U375 TM-U375P Achtung Anschließen des Druckers an lhre GeldladeAchtung TM-U375 Grounding the Printer Connecting the Power Supply Plug the power supply’s power cord into an electrical outlet Installing the Ribbon Cassette Setting Up the Printer 1 1 Installing the Paper Roll Paper inlet Paper Load switch Running the self-test with paper roll Running the Self-testRunning the self-test with the slip paper Running the self-test with validation paper Setting the DIP Switches TM-U375 DIP-switch functions DIP Switch SetTM-U375P DIP-switch functions 42CPL/35CPL 40CPL/33CPLAdjusting the Paper Roll End Sensing Position Distance a Adjustment position number Using the Power Switch Cover Using the Printer Buttons Operating the Control PanelLndicator lights Page Slip Paper Handling Validation Paper HandlingReplacing the Paper Roll Replacing the Ribbon Cassette Removing the ribbon cassette QshOr 3 times Print head Troubleshooting General problems Printing problemsError light is off but nothing is printed Page Release lever Left side of the printer Hexadecimal Dumping Starting hexadecimal dumpingEnding hexadecimal dumping Reference Information Printing Specifications Character SpecificationsPaper Specifications PaperNumber of Copies Ambient Temperature Glue Location of Slip paper Page Environmental Specifications HumidityInterface Specifications Printing on Cut SheetsPage Example print control for cut sheet Transmit Status Identification 12 c