Canon BJC-250 user manual Troubleshooting, Identifying Your Printer Problem

Page 68

Troubleshooting

Due to today's rapidly changing personal computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best place to find current information is through our on-line support services and through our Fax Retrieval System. On-line services include the World Wide Web and our BBS.

This chapter contains very basic information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our other support services.

See Getting Help From Canon in Chapter 1 (page 1-5) for details on Canon's customer technical support options.

Identifying Your Printer Problem

Before contacting Canon, identify your printer problem and make sure you have the following information.

Product Name

Serial Number

Place of Purchase

Nature of Problem

Steps you have taken to solve the problem and the results

The serial number is located on the label on the back of the printer:

Attempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.

Image 68

Contents BJC-250 BJC-250 Appendix a Glossary Index FCC RegulationsIntroduction Supplies and Accessories Page Canon Specialty Papers Getting Help From Canon Canon CanadaServicing the Printer Using the Printer With Windows Printing a Document Start the print job Printer Setup Within Windows Whats This? commandAccessing the Printer Options Windows Tabs Details Windows 95 onlySetting GraphicsPage Recommended Graphics Settings Specifying Your Printer OptionsPage Using the Setup Analyzer Using Cartridge Detection Performance TipPrinting Speed Versus Color For Quick Color PrintingOther Ways to Improve Print Speed in Windows Use primary colors when printing presentation graphics Limit the number of colors on eachUse the Draft print quality Use Plain Paper as Media TypePaper Handling Selecting Paper Types Greeting Cards Bubble Jet Paper water resistantFabric Sheets TransparenciesPaper Guidelines Left RightPrinter Setting for Various Print Media Loading Paper Automatically Feeding PaperPull the Paper Support up until it stops Fan the paper Make sure that the printer is turned on Manually Feeding Paper Insert Single sheet Printing on Envelopes Make sure Paper Support is Raised Prepare Envelopes Make sure the printer is on Paper type Drying time Using Canons Specialty PapersSpecialty Paper Guidelines Uncurling Back Print Film High Resolution Paper HR-101 Using the Cleaning SheetPrinting on a Fabric Sheet Setup BJC-250 Printer Driver For Windows Printing on Banner Paper Set Paper Thickness Lever Insert the banner paper Make sure Paper Exit area Is clear Maintaining the Printer Printer Guidelines Cleaning the Printer Printing the Test Pages Test aDemonstration Nozzle Test Printing the Test Page From Windows Printing the Test Pages Using the Operator Panel Cleaning the Print Head Cleaning the Print Head From WindowsCleaning the Print Head Using the Operator Panel BJ Cartridge Guidelines BC-05 Color BJ CartridgeBC-02 Black BJ Cartridge BC-06 Photo BJ CartridgeBJ Cartridge Maintenance Replacing the BJ Cartridge Peel off the protective foil Page Close Front cover Storing a BJ Cartridge Close Storage box Transporting the Printer Close the front cover Troubleshooting Identifying Your Printer ProblemGeneral Problems If the printer does not printIf your print quality is not satisfactory If colors are missingClearing Paper Jams Problem SolutionTechnical Notes CauseCompaq Presario Solution Specifications Page Page BJ Cartridges