Brady 2024, 2034 manual Troubleshooting, Printer does not print Possible cause and solution

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5.2Troubleshooting

This section identifies some causes and solutions to specific problems that may effect the Printer.

1)The Printer prints strange characters or garbage instead of the label: Possible cause and solution:

∙The Printer is in the dump mode, perform a reset by pressing and releasing the PAUSE and CANCEL switches simultaneously, or by turning the Printer off and back on again.

∙The Printer is set up for 8 data bits but the host PC is set up for 7 data bits, see Section 2.3.2, (or 3.2 if equipped with optional LCD/Keypad front panel) for instructions.

2)The Printer does not print: Possible cause and solution:

∙The media is incorrectly loaded , (see Section 2.5).

∙The Printhead is incorrectly latched, (see Section 2.5).

∙If the Direct Thermal Mode is selected, make sure that direct thermal media is installed, (see Section 3.1 or 3.2).

∙The Media Sensor is incorrectly adjusted, re-adjust the sensor, (see Section 5.3.2).

∙The Media Sensor may be bad, return the Printer for service.

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54	Maintenance and Adjustments

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Contents Logo W.H. Brady Co Automatic Indentification Products Part Number Revision D Agency Compliance and Approvals Important Safety Instructions Contents Appendix a Introduction IntroductionMechanism Detail Technical Specifications ResolutionPrint Technology Print SpeedAdditional Options Standard Ribbon Sizes Label/Tag Media Specifications Media SpecificationsGetting Started UnpackingChecking the AC Power Requirements Selecting 230 VAC Operation Selecting 230 VACConnecting the Printer Rear Printer ConnectionsInterfacing to the Printer Interface Cable Applications Dip Switch Settings Communications Dip Switch SettingsInstallation of a Memory Cartridge Memory CartridgesMedia Access Media Loading5a Media Installation 3 core 5b Media Installation Using the Optional Internal Rewind Installing the Arc Plate for Internal rewindInstalling Media with Internal Rewind Option Using the Peel and Present Option Using the Peel and Present OptionInstalling Media using Peel and Present Option Ribbon Installation and Removal Ribbon Installation11 Ribbon Installation showing J-hook Ribbon Removal 12 Selecting Ribbon On Thermal TransferUsing Your Printer Front Control PanelOn position. This Switch is not present on LCD/Keypad Front Panel OptionPotentiometer is not present on the LCD/Keypad Front Panel OptionOptional LCD/Keypad Front Panel Optional LCD/Keypad Front PanelUsing the Optional LCD/Keypad Front Panel ShiftBasic Function Basic Function Ribbon SaverAdvanced Setup Basic Function TOF AdjustAdvanced Setup Operation Advanced Setup Maintenance Power On Self-Test Self-TestConfiguration Test Label Test Label ExamplesPrinthead Test Label Configuration Test Label Internal Dip Switch SettingsUsing Your Printer Character Dump Mode Ascii Character Dump LabelFactory Default Setup Fuse ReplacementUsing Your Printer Printing Labels Programming Commands Immediate CommandsSystem Level Commands Char Description FormatXMFname Label Formatting Commands Description Format+pii Special Label Formatting Commands Bitmapped Font Loading CommandsProgramming Example Printing Bar CodesField Example linePrinting Lines and Boxes Maintenance and Adjustments Printer Maintenance schedulesCleaning the Printhead Cleaning the Printhead Troubleshooting Printer does not print Possible cause and solutionPoor print quality Possible cause and solution Media slips or does not properly advanceOptional LCD/Keypad Front Panel Alarms LCD Display Alarm DescriptionMechanical Adjustments Cutter NotEQPRibsvr NotEQP Media Width Adjustment Media Width AdjustmentMedia Sensor Adjustment Media Sensor AdjustmentPrinthead Replacement RemovalReplacement Printhead RemovalMaintenance and Adjustments Appendix a Ascii Control Code Chart Char Dec HexXON = DC1XOFF = DC3 Ascii Control Code Chart Appendix B Available Fonts and Bar Codes Human-Readable Fonts Table B-1 Human-Readable Font SizesFont Valid Ascii Characters, Decimal Table B-2 Valid Human-Readable Font Ascii CharactersAppendix B Appendix B Bar Code Fonts Table B-3 Valid Bar Code Font Ascii CharactersAppendix B Barcode O Appendix B Barcode S Barcode T Barcode z Appendix B Error Codes Appendix CAppendix C Support Services Appendix DBrady Company Customer Service Form Product Service and Support Programs Appendix D Appendix E Warranty Information Thermal PrintheadWarranty Service Procedures General Warranty ProvisionsLimitation of Liability Appendix E