Brady 2024, 2034 manual Brady Company Customer Service Form

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W.H. Brady Company

Customer Service Form

Complete this form before requesting technical assistance.

Serial Number: _____________________________________________

Model Number: _____________________________________________

(Be specific, include ALL letters and numbers) Company: _________________________________________________

Address: ___________________________________________________

City: _____________________________________________________

State, Zip: _________________________________________________

Phone: (____)_______________________________________________

Contact: ___________________________________________________

Hours available for return call: _________________________________

Hardware interface type: ______________________________________

Unit interfaced with: _________________________________________

Description of problem, including actions taken just prior to problem occurring:

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

__________________________________________________________

_______________________________________________________________________

D-2	Appendix D

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Contents Logo W.H. Brady Co Automatic Indentification Products Part Number Revision D Agency Compliance and Approvals Important Safety Instructions Contents Appendix a Introduction IntroductionMechanism Detail Print Technology Technical SpecificationsResolution Print SpeedAdditional Options Standard Ribbon Sizes Label/Tag Media Specifications Media SpecificationsGetting Started UnpackingChecking the AC Power Requirements Selecting 230 VAC Operation Selecting 230 VACConnecting the Printer Rear Printer ConnectionsInterfacing to the Printer Interface Cable Applications Dip Switch Settings Communications Dip Switch SettingsInstallation of a Memory Cartridge Memory CartridgesMedia Access Media Loading5a Media Installation 3 core 5b Media Installation Using the Optional Internal Rewind Installing the Arc Plate for Internal rewindInstalling Media with Internal Rewind Option Using the Peel and Present Option Using the Peel and Present OptionInstalling Media using Peel and Present Option Ribbon Installation and Removal Ribbon Installation11 Ribbon Installation showing J-hook Ribbon Removal 12 Selecting Ribbon On Thermal TransferUsing Your Printer Front Control PanelPotentiometer is not present on the LCD/Keypad On position. This Switch is not present onLCD/Keypad Front Panel Option Front Panel OptionOptional LCD/Keypad Front Panel Optional LCD/Keypad Front PanelUsing the Optional LCD/Keypad Front Panel ShiftBasic Function Basic Function Ribbon SaverAdvanced Setup Basic Function TOF AdjustAdvanced Setup Operation Advanced Setup Maintenance Power On Self-Test Self-TestConfiguration Test Label Test Label ExamplesPrinthead Test Label Configuration Test Label Internal Dip Switch SettingsUsing Your Printer Character Dump Mode Ascii Character Dump LabelFactory Default Setup Fuse ReplacementUsing Your Printer Printing Labels Programming Commands Immediate CommandsSystem Level Commands Char Description FormatXMFname Label Formatting Commands Description Format+pii Special Label Formatting Commands Bitmapped Font Loading CommandsProgramming Example Printing Bar CodesField Example linePrinting Lines and Boxes Maintenance and Adjustments Printer Maintenance schedulesCleaning the Printhead Cleaning the Printhead Troubleshooting Printer does not print Possible cause and solutionPoor print quality Possible cause and solution Media slips or does not properly advanceOptional LCD/Keypad Front Panel Alarms LCD Display Alarm DescriptionCutter NotEQP Mechanical AdjustmentsRibsvr NotEQP Media Width Adjustment Media Width AdjustmentMedia Sensor Adjustment Media Sensor AdjustmentPrinthead Replacement RemovalReplacement Printhead RemovalMaintenance and Adjustments Appendix a Ascii Control Code Chart Char Dec HexXON = DC1XOFF = DC3 Ascii Control Code Chart Appendix B Available Fonts and Bar Codes Font Valid Ascii Characters, Decimal Human-Readable FontsTable B-1 Human-Readable Font Sizes Table B-2 Valid Human-Readable Font Ascii CharactersAppendix B Appendix B Bar Code Fonts Table B-3 Valid Bar Code Font Ascii CharactersAppendix B Barcode O Appendix B Barcode S Barcode T Barcode z Appendix B Error Codes Appendix CAppendix C Support Services Appendix DBrady Company Customer Service Form Product Service and Support Programs Appendix D Appendix E Warranty Information Thermal PrintheadWarranty Service Procedures General Warranty ProvisionsLimitation of Liability Appendix E