Brady 2034, 2024 manual Appendix D, Support Services

♦Appendix D

Support Services

How to reach us

For questions relating to the mechanical operation of Brady equipment you already own, contact the Brady Technical Solution Center at 1-800-643- 8766, (fax) 414-358-6767, or by E-mail at bradyts@execpt.com.

Technical Support

Sometime during the life of your Brady equipment you may find yourself in need of technical assistance. We provide fully-trained specialist to answer any questions that you may have.

Technical Support Service via Telephone

Before you call: Misunderstanding instructions or omitting a step are the most common sources of error. Please consult the manual and use the Table of Contents and Appendixes for help.

Be Prepared: Only with ALL of the information requested can we give you accurate and fast assistance. Also, you should be able to answer the following questions when you call:

∙Does the Printer perform all the Self-Test functions properly?

∙Does the Printer work properly with some equipment but not with others?

∙Are the cables the same? Were the configuration settings changed?

∙Is the problem limited to one label, or does it occur on all of the labels.

The Technical Solution Center is available Monday − Friday, 7:00 a.m. to 7:00 p.m. CST, at 1-800-643-8766.

For technical support service in Europe, please call your local Brady agency or distributor. You can also contact the Brady Technical Center in Belgium at 32/ (0)52/45.79.94.

Technical Support via E-Mail or Fax

If you prefer to seek assistance in writing, please E-mail or fax a detailed description of your problem to the E-Mail address or fax number shown below. We recommend using the included customer service form that is on page E-2. Enclose any sample printouts that might illustrate the problem.

FAX: (414) 358-6767 or E-Mail: bradyts@execpc.com

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Appendix D D-1