Wacom DTK-2400 user manual Troubleshooting, Try testing Cintiq

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ContentsIndex

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TROUBLESHOOTING

Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom recommends you do the following:

1.If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.

2.If Cintiq does not function properly, refer to display troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.

3.Open the Wacom pen display Read Me file and look for any information updates.

4.Check the product FAQs (Frequently Asked Questions).

5.If you are having a compatibility conflict between Cintiq and a new hardware or software

product, see obtaining driver downloads for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

6.Try testing Cintiq .

7.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the technical support options and the Read Me file for information on where to obtain support for your region.

Testing Cintiq

Testing controls and input tools

Display troubleshooting

Pen tablet troubleshooting

Technical support options

Obtaining driver downloads

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Contents User’s manual ContentsIndex Table of Contents Glossary About the Manual TopicUnpacking Your Cintiq Unpacking Your ProductContentsIndex BOX Contents ContentsIndex Setting UP Your Cintiq System RequirementsHardware Installation DVI-I DVI-DCintiq cabling diagram ContentsIndex Software Installation PEN Display Features Getting to Know Your CintiqFront View Use for adjusting the display settings Rear ViewPEN Features Using the Cintiq Display Stand Display Stand Features See hardware installationDisplay Stand Location ContentsIndex Readjust the pen display height and incline as needed Adjusting Display Height and Incline ContentsIndex Using a Keyboard with Cintiq Cable Replacement DisplayPort DVI-I to DVI-D Dual-Link Power Install or replace a cable by reversing this procedure Setting UP Your Work Area Working with Your CintiqContentsIndex Configuring Cintiq for Handedness Using the Grip PEN Holding the PENPositioning ClickingDragging Using the Side SwitchWorking with Pressure Sensitivity Drawing with Tilt ErasingPEN Display Controls Using the Hardware Control Buttons Using the Expresskeys Using the Touch Rings Working with Multiple Monitors Adjusting the Display Factory PRESETS, AUTO-SYNC, and User SettingsOn Screen Display OSD Settings Button FunctionContentsIndex Power Saving ConsumptionCustomizing Your Cintiq Opening the Control PanelControl Panel Overview Displays advanced optionsSee also working with multiple tools Calibrating the PEN Display Customizing the PEN Adjusting TIP Feel and DOUBLE-CLICK Adjusting Eraser Feel Advanced TIP and Eraser Pressure SettingsCustomizing Tool Buttons Customizing PEN Display Functions Customizing Tilt SensitivityCustomizing the Expresskeys See using the Touch Rings for more information Customizing the Touch RingsButton Functions Function Name DescriptionImportant Because the Enter Windows and Return Mac keys Choose from OPEN/RUN Strokes Mouse mode Function Name Using and Customizing the Radial Menu Working with Display Toggle APPLICATION-SPECIFIC Settings Changing APPLICATION-SPECIFIC Settings Creating AN APPLICATION-SPECIFIC Setting Removing APPLICATION-SPECIFIC Settings Working with Multiple Tools Changing the Tablet Mode Troubleshooting Try testing CintiqTesting Cintiq Testing Controls and Input Tools Testing the Hardware Control ButtonsTesting the Expresskeys Testing the Touch RingsTesting a PEN Display Troubleshooting General Display ProblemsContents Index VGA Problems PEN Tablet Troubleshooting General ProblemsControls and input tools Contents Index ContentsIndex WINDOWS-SPECIFIC Problems MAC-SPECIFIC Problems See technical support optionsContentsIndex Technical Support Options Obtaining Driver Downloads Frequently Asked Questions See managing preferences Care and Maintenance Caring for CintiqReplacing the PEN NIB Other Useful Information Removing Cintiq from the Display Stand ContentsIndex ContentsIndex Mounting Cintiq on the Display Stand ContentsIndex ContentsIndex Using AN Alternate Mount or Stand See removing Cintiq from the display standUninstalling Cintiq Managing Preferences Installing Multiple Tablets Using Applications Integrated for Tablet Control Importing Expert Settings PEN and Digital INK Capabilities in Windows Product Information 105Ordering Parts and Accessories Available Parts and AccessoriesGlossary 108 109 Index 111 112 Wacom International Offices Wacom Technology Corporation Wacom Europe Gmbh