Wacom DTK-2400 user manual MAC-SPECIFIC Problems, See technical support options

Contents	Index
	83
MAC-SPECIFIC PROBLEMS
At startup, a dialog box	The tablet portion of the pen display was not detected at startup.
appears telling you that either	Make sure the USB interface cable is securely connected to an active
the driver failed to load or the	USB port on your computer or USB hub. Make sure that the pen
pen display preferences have	display power LED is on and is glowing blue. If this does not correct
not yet been created.	the problem, see troubleshooting.
	From the GO menu, select UTILITIES and launch the SYSTEM PROFILER.
	Select USB from the HARDWARE section of the CONTENTS list. A Wacom
	USB pen display model should be listed. If a pen display model is not
	listed, check the pen display USB cable connection or try plugging the
	pen display into a different USB port.
	If this does not help, contact Wacom for Technical Support.
	See technical support options.
You suspect the pen display	Use the Wacom Tablet Utility to work with preferences. Close any open
preferences may be	applications. Open the main APPLICATIONS folder. Then open the
corrupted, or want to make	WACOM TABLET folder and run the WACOM TABLET UTILITy.

certain that all settings are at	• It is a good idea to first back up your tablet preferences. In the
their factory defaults.
	Wacom Tablet Utility, select CURRENT USER or ALL USERS. Then click
	BACKUP... and follow the prompts.
	• Then, delete the tablet preferences as follows:
	Single user. When the utility starts, select CURRENT USER and click
	REMOVE. Log out, then log back in. When the pen display driver
	loads it will create a new preferences file with the factory defaults.
	Multiple users. When the utility starts, select ALL USERS and click
	REMOVE. Log out, then log back in. When the pen display driver
	loads it will create new preferences files with the factory defaults.
	You can quickly restore tablet preferences that have been backed up
	for the CURRENT USER or ALL USERS by clicking RESTORE... within the
	utility.
	Note: Do not manually remove the WACOMTABLET.PREFPANE file from the
	main LIBRARY PREFERENCEPANES folder. This file is only to be
	removed when uninstalling the Wacom software driver, and then
	only when using the Wacom Tablet Utility.
	Recalibrate the pen display. See calibrating the pen display.

ContentsIndex

83