Wacom DTK-2400 user manual PEN Tablet Troubleshooting, General Problems

Page 78

ContentsIndex

78

PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates.

For additional information, visit the Wacom web site at http://www.wacom.com .

General problems

Windows-specific problems

Mac-specific problems

GENERAL PROBLEMS

The computer does not have	Check if there is an available USB port on a USB hub. If not available
an available USB port.	you will need to add a USB hub or USB card.

A USB device plugged into the	1.	Make sure the pen display itself is properly connected to a working
pen display USB accessory		USB port on your computer.
port does not function.	2.	Be sure the pen display is powered on and that the power LED
	2.
		lights blue. The unit contains a powered USB hub and the
		accessory port will not work when the power is off.
	3.	If the USB device does not work, try plugging it into a USB port
		directly on your computer.
	4.	If the USB device still does not function properly, contact the
		manufacturer for that particular device.

The Cintiq power LED is off.	Make sure the pen display power switch is turned on.
	Check that the AC power adapter is plugged into both the Cintiq
	display stand extension cable for power and an active power outlet.
	Use only a power adapter specified for use with your pen display.
	Other adapters may cause damage to your product.

The pen works only in mouse	The driver software for the tablet portion of the pen display was not
mode, and does not draw or	installed or did not load properly.
write with pressure sensitivity.	•	Make sure the driver software is installed and functioning.
	•	Make sure the driver software is installed and functioning.
	•	Install the driver software in accordance with step 2: software
		installation .

The pen does not draw or	Some applications require that you turn on the pressure capabilities
write with pressure sensitivity.	within the application or selected tool before the pen will respond as a
	pressure-sensitive tool.
	Verify also that your application supports pressure sensitivity.

Clicking is difficult.	Open the Wacom Tablet control panel and go to the PEN tab. Try using
	a lighter TIP FEEL.

ContentsIndex

78

Image 78

Contents User’s manual ContentsIndex Table of Contents Glossary About the Manual TopicUnpacking Your Cintiq Unpacking Your ProductContentsIndex BOX Contents ContentsIndex Setting UP Your Cintiq System RequirementsHardware Installation DVI-I DVI-DCintiq cabling diagram ContentsIndex Software Installation PEN Display Features Getting to Know Your CintiqFront View Use for adjusting the display settings Rear ViewPEN Features Using the Cintiq Display Stand Display Stand Features See hardware installationDisplay Stand Location ContentsIndex Readjust the pen display height and incline as needed Adjusting Display Height and Incline ContentsIndex Using a Keyboard with Cintiq Cable Replacement DisplayPort DVI-I to DVI-D Dual-Link Power Install or replace a cable by reversing this procedure Setting UP Your Work Area Working with Your CintiqContentsIndex Configuring Cintiq for Handedness Using the Grip PEN Holding the PENPositioning ClickingUsing the Side Switch DraggingWorking with Pressure Sensitivity Drawing with Tilt ErasingPEN Display Controls Using the Hardware Control Buttons Using the Expresskeys Using the Touch Rings Working with Multiple Monitors Adjusting the Display Factory PRESETS, AUTO-SYNC, and User SettingsOn Screen Display OSD Settings Button FunctionContentsIndex Power Saving ConsumptionCustomizing Your Cintiq Opening the Control PanelControl Panel Overview Displays advanced optionsSee also working with multiple tools Calibrating the PEN Display Customizing the PEN Adjusting TIP Feel and DOUBLE-CLICK Adjusting Eraser Feel Advanced TIP and Eraser Pressure SettingsCustomizing Tool Buttons Customizing PEN Display Functions Customizing Tilt SensitivityCustomizing the Expresskeys See using the Touch Rings for more information Customizing the Touch RingsButton Functions Function Name DescriptionImportant Because the Enter Windows and Return Mac keys Choose from OPEN/RUN Strokes Mouse mode Function Name Using and Customizing the Radial Menu Working with Display Toggle APPLICATION-SPECIFIC Settings Creating AN APPLICATION-SPECIFIC Setting Changing APPLICATION-SPECIFIC SettingsRemoving APPLICATION-SPECIFIC Settings Working with Multiple Tools Changing the Tablet Mode Troubleshooting Try testing CintiqTesting Cintiq Testing Controls and Input Tools Testing the Hardware Control ButtonsTesting the Expresskeys Testing the Touch RingsTesting a PEN Display Troubleshooting General Display ProblemsContents Index VGA Problems PEN Tablet Troubleshooting General ProblemsControls and input tools Contents Index ContentsIndex WINDOWS-SPECIFIC Problems MAC-SPECIFIC Problems See technical support optionsContentsIndex Technical Support Options Obtaining Driver Downloads Frequently Asked Questions See managing preferences Care and Maintenance Caring for CintiqReplacing the PEN NIB Other Useful Information Removing Cintiq from the Display Stand ContentsIndex ContentsIndex Mounting Cintiq on the Display Stand ContentsIndex ContentsIndex Using AN Alternate Mount or Stand See removing Cintiq from the display standUninstalling Cintiq Managing Preferences Installing Multiple Tablets Using Applications Integrated for Tablet Control Importing Expert Settings PEN and Digital INK Capabilities in Windows Product Information 105Ordering Parts and Accessories Available Parts and AccessoriesGlossary 108 109 Index 111 112 Wacom International Offices Wacom Technology Corporation Wacom Europe Gmbh