Wacom DTK-2400 user manual Contents Index

Contents	Index
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The pen side switch does not	Be sure you are using only the pen that came with your product,
work.	or a Wacom accessory pen specified for use with the Cintiq 24HD.
	Other pens may not function properly on the pen display.
	Be sure to press the side switch when the pen tip is within 5 mm
	(0.2 inch) of the pen display active area. Do this without pressing down
	on the pen tip.
	In the Wacom Tablet control panel, verify that the side switch is set to
	the proper function you are expecting to occur for the application and
	tool you are using.
	Check also the SIDE SWITCH MODE. If CLICK & TAP is selected, you will
	need to first press the side switch then touch the pen tip to the pen
	display screen surface in order to perform a click function.
	Make sure the status LED lights blue when you press the side switch.
	If not, verify that the USB cable is plugged into an active USB port on
	your computer or on a USB hub; the LED will not light if the USB cable
	is not plugged into an active port.
	If the LED does not light, you may have defective hardware (see
	troubleshooting).
The screen cursor moves but	Make sure the Wacom driver has loaded properly by opening the
it does not jump to the pen tip	Wacom Tablet control panel. If the driver did not load you will see an
location when placed on the	error message. If an error message appears, reboot your computer.
display screen, and it does not	If the problem persists, refer to step 2: software installation and reinstall
follow the pen tip when	the Wacom driver software. (For Mac, you must restart your computer
moving the pen across the	after installing the Wacom driver for proper operation.)
display.	If you have customized the side switch on your pen to toggle between
	pen mode and mouse mode, make sure that your pen display is
	operating in pen mode.

When using Cintiq on a multiple monitor system, you cannot use the pen to control the other monitor(s).

Cycle between pen control for Cintiq and your other displays by pressing an ExpressKey or pen button that is set to DISPLAY TOGGLE.

You can also use your pen to control the other monitors in mouse mode. To use mouse mode, first set a pen button to MODE TOGGLE....

Then use the button to toggle between pen mode and mouse mode.

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