Brother DCP-145C, DCP-185C manual Troubleshooting and Routine Maintenance

Page 67

 

Troubleshooting and Routine Maintenance

Printing (continued)

 

 

 

Difficulty

Suggestions

Poor print quality

Check the print quality. (See Checking the print quality on page 73.)

 

 

 

Make sure that the Printer Driver or Paper Type setting in the menu matches the

 

type of paper you are using. (See Printing for Windows® or Printing and Faxing for

 

Macintosh® in the Software User's Guide on the CD-ROM.)

 

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 

„ The expiration date written on the cartridge package has passed. (Brother

 

Original cartridge stay usable for up to two years if kept in their original

 

packaging.)

 

„ The ink cartridge was in your machine over six months.

 

„ The ink cartridge may not have been stored correctly before use.

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

media on page 13.)

 

 

 

The recommended environment for your machine is between 20° C to 33° C.

 

 

White horizontal lines appear in text

Clean the print head. (See Cleaning the print head on page 73.)

or graphics.

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

 

Try using the recommended types of paper. (See Acceptable paper and other print

 

media on page 13.)

 

 

The machine prints blank pages.

Clean the print head. (See Cleaning the print head on page 73.)

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

Characters and lines are stacked.

Check the printing alignment. (See Checking the print alignment on page 74.)

 

 

Printed text or images are skewed.

Make sure the paper is loaded properly in the paper tray and the paper side guides

 

are adjusted correctly. (See Loading paper and other print media on page 8.)

 

 

 

Make sure the Jam Clear Cover is closed properly.

 

 

Smudged stain at the top center of

Make sure the paper is not too thick or curled. (See Acceptable paper and other

the printed page.

print media on page 13.)

 

 

Smudged stain at the right or left

Make sure the paper is not curled when you print on the back side of the paper

corner of the printed page.

with the Print Odd Pages and Print Even Pages settings.

 

 

Printing appears dirty or ink seems

Make sure you are using the recommended types of paper. (See Acceptable

to run.

paper and other print media on page 13.) Don't handle the paper until the ink is

 

dry.

 

 

 

If you are using photo paper, make sure that you have set the correct paper type.

 

If you are printing a photo from your PC, set the Media Type in the Basic tab of

 

the printer driver.

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

Stains appear on the reverse side

Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer

or at the bottom of the page.

platen on page 72.)

 

 

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

Make sure you are using the paper support flap. (See Loading paper and other

 

print media on page 8.)

 

 

The machine prints dense lines on

Check Reverse Order in the Basic tab of the printer driver.

the page.

 

 

 

The printouts are wrinkled.

In the printer driver Advanced tab, click Color Settings, and uncheck Bi-

 

Directional Printing for Windows® or Bi-Directional Printing for Macintosh®.

 

Make sure you are using Brother Original Innobella™ ink.

 

 

 

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Contents USER’S Guide If you need to call Customer Service Compilation and Publication Notice Table of Contents Section III Direct Photo Printing Section II CopySection V Appendixes Section IV SoftwareMenu and Features Page General General Information Using the documentationAccessing the Software User’s Guide Symbols and conventions used in the documentationPresto! PageManager User’s Guide Hong Kong users only How to find Scanning instructionsSoftware User’s Guide ScanSoft PaperPort 11SE with OCR How-to-GuidePresto! PageManager User’s Guide Viewing Documentation For MacintoshAccessing Brother Support For Windows 100% Normal Control panel overviewLED DCP Loading paper and other print media Loading documents and paperLoading documents and paper About envelopes Loading envelopes and post cardsRemoving small printouts from the machine How to load envelopes and postcardsCut Sheet Paper Envelopes Printable areaRecommended print media Acceptable paper and other print mediaBrother paper Improper Setup Handling and using print mediaPaper capacity of the output paper tray Paper type and size for each operation Choosing the right print mediaPaper Type Weight Thickness No. Sheets Paper weight, thickness and capacityRecommended environment Using the ADF DCP-185C onlyHow to load documents Loading documentsScannable area Using the scanner glassChanging LCD language General SetupSleep Mode LCD screenPrinting Reports How to print a reportPress Mono Start Press Stop/Exit Copy Making copies How to copyCopy options Enlarging or reducing the image copied Changing copy speed and qualityPress Mono Start or Colour Start Custom25-400% . Press OK Making N in 1 copies or a poster Page Layout„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ Poster 3⋅3 Sorting copies using the ADF Monochrome only DCP-185C onlyPress Mono Start Brightness Adjusting Brightness ContrastContrast Paper Type Paper optionsPaper Size Chapter Direct Photo Printing Using memory card or USB Flash memory drive Using PhotoCapture Center from your computerPhotoCapture Center Operations Printing photos from a memory card or USB Flash memory drive Getting started Print Index Thumbnails How to print from a memory card or USB Flash memory drivePress Photo Capture Dpof PrintYes, see Dpof printing on Printing ImagesDpof printing Print quality PhotoCapture Center print settingsPrint Size White Balance Colour EnhancementColour Density SharpnessBorderless printing CroppingDate Print Changing the image quality Scan to a memory card or USB Flash memory driveChanging the monochrome file format Understanding Error MessagesChanging the colour file format PictBridge requirements Setting your digital cameraPrinting photos from a camera Printing photos directly from a PictBridge cameraCamera Connected Chapter Understanding the Error Messages Chapter Software Click Software USER’S Guide Software featuresHow to read the Html User’s Guide For WindowsAppendixes Choosing a location Safety and LegalTo use the machine safely Page Safety and Legal Important safety instructions Radio interference Important For your safetyInternational Energy Star Compliance Statement Legal limitations for copying Trademarks Printing Troubleshooting and Routine MaintenanceTroubleshooting If you are having difficulty with your machineTroubleshooting and Routine Maintenance Colour Enhancement Copying DifficultiesSoftware Difficulties Scanning DifficultiesPhotoCapture Center Difficulties Error Message Cause Action Error and Maintenance messagesCannot Print Press Mono Start or Colour Start Document is jammed in the top of the ADF unit Document jam DCP-185C onlyDocument is jammed inside the ADF unit Printer jam or paper jam Troubleshooting and Routine Maintenance Replacing the ink cartridges Routine maintenanceTroubleshooting and Routine Maintenance Clean the outside of the machine as follows Cleaning the outside of the machineCleaning the scanner Cleaning the paper pick-up roller Cleaning the machine printer platenPress Colour Start Cleaning the print headChecking the print quality Press Ink ManagementChecking the print alignment Machine Information Checking the ink volumeChecking the serial number Packing and shipping the machine Troubleshooting and Routine Maintenance On-screen Menu keys Programming Menu and FeaturesMenu table Copy PhotoCapture Print Reports Machine Info Initial Setup Menu Table Photo Paper Type Nnonn+ Tiff Initial Date&Time General SpecificationsDCP-185C Dimensions DCP-145C 1 and DCP-165CWeight Temperature HumidityPaper Input Paper Tray Print mediaPaper Output Copy PhotoCapture Center Compatible Media Resolution File ExtensionNumber of Files Folder Borderless Compatibility PictBridgeInterface Scanner Interfaces PrinterUSB 1 Speed Computer requirementsProcessor MinimumInk Service Life of InkWhat is Innobella? Consumable itemsGlossary CD-ROM IndexFrom PC See Software Users Guide on Transparencies Productsupport@brother.com.au Solutions Site http//solutions.brother.comVisit us on the World Wide Web