Brother DCP-145C Scanning Difficulties, Software Difficulties, PhotoCapture Center Difficulties

Page 69

Troubleshooting and Routine Maintenance

Scanning Difficulties

Difficulty

Suggestions

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

starting to scan.

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

 

choose the Brother TWAIN/WIA driver.

 

 

 

(Hong Kong users only)

 

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

Presto!® PageManager® with OCR, click File, Select Source and choose the

 

Brother TWAIN/WIA driver.

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 18)

the ADF. (DCP-185C only)

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

Software Difficulties

Difficulty

Suggestions

Cannot install software or print

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

‘Device Busy’

Make sure the machine is not showing an error message on the LCD.

 

 

Cannot print images from

To use FaceFilter Studio, you must install the FaceFilter Studio application from

FaceFilter Studio.

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

 

Quick Setup Guide.

 

Also, before you start FaceFilter Studio for the first time, you must make sure your

 

Brother machine is turned on and connected to your computer. This will allow you

 

to access all the functions of FaceFilter Studio.

 

 

PhotoCapture Center™ Difficulties

Difficulty

Suggestions

Removable Disk does not work

1

Have you installed the Windows® 2000 update? If not, do the following:

correctly.

 

1) Unplug the USB cable.

 

 

 

 

2) Install the Windows® 2000 update using one of the following methods.

 

 

„ Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup

 

 

Guide.)

 

 

„ Download the latest service pack from the Microsoft Web site.

 

 

3) Wait about 1 minute after you restart the PC, and then connect the USB

 

 

cable.

 

2

Take out the memory card or USB Flash memory drive and put it back in

 

 

again.

 

3

If you have tried ‘Eject’ from within Windows®, take out the memory card or

 

 

USB Flash memory drive before you continue.

 

4

If an error message appears when you try to eject the memory card or USB Flash

 

 

memory drive, it means the card is being accessed. Wait a while and then try again.

 

5

If all of the above do not work, turn off your PC and machine, and then turn them

 

 

on again. (You will have to unplug the power cord of the machine to turn it off.)

 

 

Cannot access Removable Disk

Make sure that you have correctly inserted the memory card or USB Flash

from Desktop icon.

memory drive.

 

 

 

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Contents USER’S Guide If you need to call Customer Service Compilation and Publication Notice Table of Contents Section III Direct Photo Printing Section II CopySection V Appendixes Section IV SoftwareMenu and Features Page General Accessing the Software User’s Guide Using the documentationSymbols and conventions used in the documentation General InformationSoftware User’s Guide How to find Scanning instructionsScanSoft PaperPort 11SE with OCR How-to-Guide Presto! PageManager User’s Guide Hong Kong users onlyPresto! PageManager User’s Guide Viewing Documentation For MacintoshAccessing Brother Support For Windows 100% Normal Control panel overviewLED DCP Loading paper and other print media Loading documents and paperLoading documents and paper About envelopes Loading envelopes and post cardsRemoving small printouts from the machine How to load envelopes and postcardsCut Sheet Paper Envelopes Printable areaAcceptable paper and other print media Recommended print mediaBrother paper Handling and using print media Improper SetupPaper capacity of the output paper tray Paper type and size for each operation Choosing the right print mediaPaper Type Weight Thickness No. Sheets Paper weight, thickness and capacityHow to load documents Using the ADF DCP-185C onlyLoading documents Recommended environmentScannable area Using the scanner glassSleep Mode General SetupLCD screen Changing LCD languageHow to print a report Printing ReportsPress Mono Start Press Stop/Exit Copy How to copy Making copiesCopy options Changing copy speed and quality Enlarging or reducing the image copiedPress Mono Start or Colour Start Custom25-400% . Press OK Making N in 1 copies or a poster Page LayoutSorting copies using the ADF Monochrome only DCP-185C only „ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ Poster 3⋅3Press Mono Start Adjusting Brightness Contrast BrightnessContrast Paper options Paper TypePaper Size Chapter Direct Photo Printing Using PhotoCapture Center from your computer Using memory card or USB Flash memory drivePhotoCapture Center Operations Printing photos from a memory card or USB Flash memory drive Getting started How to print from a memory card or USB Flash memory drive Print Index ThumbnailsPress Photo Capture Dpof PrintYes, see Dpof printing on Printing ImagesDpof printing PhotoCapture Center print settings Print qualityPrint Size White Balance Colour EnhancementColour Density SharpnessCropping Borderless printingDate Print Changing the image quality Scan to a memory card or USB Flash memory driveUnderstanding Error Messages Changing the monochrome file formatChanging the colour file format Printing photos from a camera Setting your digital cameraPrinting photos directly from a PictBridge camera PictBridge requirementsCamera Connected Chapter Understanding the Error Messages Chapter Software How to read the Html User’s Guide Software featuresFor Windows Click Software USER’S GuideAppendixes Choosing a location Safety and LegalTo use the machine safely Page Safety and Legal Important safety instructions Important For your safety Radio interferenceInternational Energy Star Compliance Statement Legal limitations for copying Trademarks Troubleshooting Troubleshooting and Routine MaintenanceIf you are having difficulty with your machine PrintingTroubleshooting and Routine Maintenance Colour Enhancement Copying DifficultiesScanning Difficulties Software DifficultiesPhotoCapture Center Difficulties Error Message Cause Action Error and Maintenance messagesCannot Print Press Mono Start or Colour Start Document jam DCP-185C only Document is jammed in the top of the ADF unitDocument is jammed inside the ADF unit Printer jam or paper jam Troubleshooting and Routine Maintenance Replacing the ink cartridges Routine maintenanceTroubleshooting and Routine Maintenance Clean the outside of the machine as follows Cleaning the outside of the machineCleaning the scanner Cleaning the paper pick-up roller Cleaning the machine printer platenChecking the print quality Cleaning the print headPress Ink Management Press Colour StartChecking the print alignment Checking the ink volume Machine InformationChecking the serial number Packing and shipping the machine Troubleshooting and Routine Maintenance Menu and Features On-screen Menu keys ProgrammingMenu table Copy PhotoCapture Print Reports Machine Info Initial Setup Menu Table Photo Paper Type Nnonn+ Tiff Initial Date&Time General SpecificationsWeight Dimensions DCP-145C 1 and DCP-165CTemperature Humidity DCP-185CPrint media Paper Input Paper TrayPaper Output Copy Compatible Media Resolution File Extension PhotoCapture CenterNumber of Files Folder Borderless PictBridge CompatibilityInterface Scanner Printer InterfacesUSB 1 Processor Computer requirementsMinimum SpeedWhat is Innobella? Service Life of InkConsumable items InkGlossary CD-ROM IndexFrom PC See Software Users Guide on Transparencies Productsupport@brother.com.au Solutions Site http//solutions.brother.comVisit us on the World Wide Web
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