Brother DCP-185C, DCP-145C manual Troubleshooting and Routine Maintenance, Printing

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Troubleshooting and Routine Maintenance

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machine

Printing

Difficulty	Suggestions
No printout	Check the interface cable connection on both the machine and your computer.

	Make sure the machine is plugged in and not turned off.

	Check to see if the LCD is showing an error message. (See Error and
	Maintenance messages on page 62.)

	One or more ink cartridges are empty. (See Replacing the ink cartridges
	on page 68.)

	If the LCD says Cannot Print and Replace XX Ink (where XX is an
	abbreviation of the empty colour), see Replacing the ink cartridges on page 68.
	Check that the correct printer driver has been installed and chosen.

	Make sure the machine is online. Click Start and then Printers and Faxes.
	Choose Brother DCP-XXXX(where XXXX is your model name), and make sure
	that ‘Use Printer Offline’ is unchecked.

	When you choose the Print Odd Pages and Print Even Pages settings, you may
	see a printing error message on your computer, as the machine pauses during the
	printing process. The error message will disappear after the machine re-starts
	printing.

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Contents USER’S Guide If you need to call Customer Service Compilation and Publication Notice Table of Contents Section II Copy Section III Direct Photo PrintingSection IV Software Section V AppendixesMenu and Features Page General Symbols and conventions used in the documentation Using the documentationAccessing the Software User’s Guide General InformationScanSoft PaperPort 11SE with OCR How-to-Guide How to find Scanning instructionsSoftware User’s Guide Presto! PageManager User’s Guide Hong Kong users onlyViewing Documentation For Macintosh Presto! PageManager User’s GuideAccessing Brother Support For Windows Control panel overview 100% NormalLED DCP Loading documents and paper Loading paper and other print mediaLoading documents and paper Loading envelopes and post cards About envelopesHow to load envelopes and postcards Removing small printouts from the machinePrintable area Cut Sheet Paper EnvelopesAcceptable paper and other print media Recommended print mediaBrother paper Handling and using print media Improper SetupPaper capacity of the output paper tray Choosing the right print media Paper type and size for each operationPaper weight, thickness and capacity Paper Type Weight Thickness No. SheetsLoading documents Using the ADF DCP-185C onlyHow to load documents Recommended environmentUsing the scanner glass Scannable areaLCD screen General SetupSleep Mode Changing LCD languageHow to print a report Printing ReportsPress Mono Start Press Stop/Exit Copy How to copy Making copiesCopy options Changing copy speed and quality Enlarging or reducing the image copiedPress Mono Start or Colour Start Making N in 1 copies or a poster Page Layout Custom25-400% . Press OKSorting copies using the ADF Monochrome only DCP-185C only „ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ Poster 3⋅3Press Mono Start Adjusting Brightness Contrast BrightnessContrast Paper options Paper TypePaper Size Chapter Direct Photo Printing Using PhotoCapture Center from your computer Using memory card or USB Flash memory drivePhotoCapture Center Operations Printing photos from a memory card or USB Flash memory drive Getting started How to print from a memory card or USB Flash memory drive Print Index ThumbnailsPress Photo Capture Printing Images Dpof PrintYes, see Dpof printing onDpof printing PhotoCapture Center print settings Print qualityPrint Size Colour Enhancement White BalanceSharpness Colour DensityCropping Borderless printingDate Print Scan to a memory card or USB Flash memory drive Changing the image qualityUnderstanding Error Messages Changing the monochrome file formatChanging the colour file format Printing photos directly from a PictBridge camera Setting your digital cameraPrinting photos from a camera PictBridge requirementsCamera Connected Chapter Understanding the Error Messages Chapter Software For Windows Software featuresHow to read the Html User’s Guide Click Software USER’S GuideAppendixes Safety and Legal Choosing a locationTo use the machine safely Page Safety and Legal Important safety instructions Important For your safety Radio interference International Energy Star Compliance Statement Legal limitations for copying Trademarks If you are having difficulty with your machine Troubleshooting and Routine MaintenanceTroubleshooting PrintingTroubleshooting and Routine Maintenance Copying Difficulties Colour EnhancementScanning Difficulties Software DifficultiesPhotoCapture Center Difficulties Error and Maintenance messages Error Message Cause ActionCannot Print Press Mono Start or Colour Start Document jam DCP-185C only Document is jammed in the top of the ADF unitDocument is jammed inside the ADF unit Printer jam or paper jam Troubleshooting and Routine Maintenance Routine maintenance Replacing the ink cartridgesTroubleshooting and Routine Maintenance Cleaning the outside of the machine Clean the outside of the machine as followsCleaning the scanner Cleaning the machine printer platen Cleaning the paper pick-up rollerPress Ink Management Cleaning the print headChecking the print quality Press Colour StartChecking the print alignment Checking the ink volume Machine InformationChecking the serial number Packing and shipping the machine Troubleshooting and Routine Maintenance Menu and Features On-screen Menu keys ProgrammingMenu table Copy PhotoCapture Print Reports Machine Info Initial Setup Menu Table Photo Paper Type Nnonn+ Tiff Initial Date&Time Specifications GeneralTemperature Humidity Dimensions DCP-145C 1 and DCP-165CWeight DCP-185CPrint media Paper Input Paper TrayPaper Output Copy Compatible Media Resolution File Extension PhotoCapture CenterNumber of Files Folder Borderless PictBridge CompatibilityInterface Scanner Printer InterfacesUSB 1 Minimum Computer requirementsProcessor SpeedConsumable items Service Life of InkWhat is Innobella? InkGlossary Index CD-ROMFrom PC See Software Users Guide on Transparencies Solutions Site http//solutions.brother.com Productsupport@brother.com.auVisit us on the World Wide Web