Brother 660MC, 580MC owner manual Handling Incoming Calls

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Handling Incoming Calls

Double Ring in FAX/TEL Mode

The FAX/MFC knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the FAX/MFC handset or answer from an extension phone and press your FAX/MFC’s Telephone Answer Code (default setting is #51). (See For FAX/TEL Mode Only, page 5-6.)

Transferring a Call to the FAX/MFC

If you have answered the FAX/MFC handset, press Start, and hang up immediately.

If you answered at an extension phone, press your three-digit Fax Receive Code (the factory setting is 51). When your FAX/MFC answers, hang up.

FAX/MFC “Hears” Voice as CNG Tone

If your FAX/MFC is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. (See Easy Receive, page 5-4.)

Transmission Verification Report Prints “Result: NG”

There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line.

Custom Features on a Single Line

If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your FAX/MFC, it may create a problem sending or receiving fax data.

Example #1:

If you are having a telephone conversation and a fax communication signal comes through on your Call Waiting Caller ID feature, you can verify that the second call is a fax by switching to it. You have the option to receive the fax call, by asking the first caller to hang up to clear the line.

Example #2:

If you are sending or receiving a fax message while a Call Waiting Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

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Contents SWNER’O Lanuam If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back systemOrdering Accessories and Supplies PC402RFFor USA and Canada Compilation and Publication NoticeTrademarks Exchange Service What to do if you think your Product is defectiveLimitations What to do if you think your Product is defective Vii For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Making Copies Setting Up the MFC 660MC Computer to Work Together 14-1 Specifications Index Remote Retrieval Access Card About FAX/MFC Using This ManualIntroduction Finding InformationECM Error Correction Mode Fax Tones and HandshakeFAX 580MC and MFC 660MC Control Panel Overview 18 17 14 13Location and Connections Choosing a LocationAssembly Attach the paper wire extensionPacking List Attach the paper tray Attach the output paper supportLoading the Paper Connecting the Machine ConnectionsAcceptable Paper Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Custom Features on Your Phone Line If you are installing the FAX/MFC to work with a PBXMulti-Line Connections PBX Connecting an External Telephone Answering Device TAD SequenceConnecting an External Telephone ConnectionsOutgoing Message OGM User-Friendly Programming Function Mode3On-Screen Programming Alternating DisplaysFunction Selection Table LOWEnglish Letter DELAY04Toll Saveroff OFFInterrupt IntervalVoiceon FAX/MFCSetting Station ID 4Initial SetupSetting Date and Time Getting StartedInserting spaces Setting Tone/Pulse Dialing Mode For Canada OnlyDetails for Entering Text Making correctionsRepeating letters Setting Up Your Area Code For USA OnlySpecial characters and symbols AreaVolume Amplify OFF Setting Beeper VolumeChoosing the Handset Volume Volume Amplify ON-TEMPORARYSetting Volume Amplify Setting the Speaker VolumeSetting the Ring Volume Memory Storage5Setup Receive Select Answer ModeBasic Receiving Operations FAX only FAX/TEL Manual Setting Ring DelayTo select or change your Answer Mode Mcmsg CTRPress Easy Receive Reduction Setting Paper SizePrinting a Reduced Incoming original Recommended ReductionsOperation from External or Extension Telephone For FAX/TEL Mode OnlyAdvanced Receiving Operations Changing Remote CodesSetting Multi-function Link Mode For MFC 660MC Only PollingMF Link 6Setup Send Automatic Document Feeder ADFMemory TX Memory TXON?Press Function/Set, 3 Contrast ResolutionBasic Sending Operations Press Function/Set , 3Setting Up for Polled Transmit Overseas ModeDelayed Fax Advanced Sending OperationsCanceling a Scheduled Job Cancel JOBWaiting More Advanced Features Call Brother fax-back system Storing One Touch Dial Numbers 7Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Press Function/Set, 6Storing Speed Dial Numbers SPEED-DIAL? #Enter & SET Changing One Touch and Speed Dial Numbers Setting Up Groups for BroadcastingSetup Groupgo Select ONE-TOUCHOne Touch Dialing Dialing OptionsManual Dialing Speaker PhoneDialing Access Codes and Credit Card Numbers Speed DialingAnswering Calls with the Speakerphone SearchRedial BroadcastingPage Distinctive Ring 8Telephone ServicesCustom Features Registering the Distinctive Ring PatternCaller ID Caller ID LogDialpress Start Printing the Caller ID LogViewing the Caller ID Log Returning a Call from the LogCompany Registering a Caller ID NumberCaller ID LOG Press Start KEY Clearing a Caller ID Stored in MemoryCallManage For USA Only Call Waiting Caller IDRegistration with CallManage L E P H O N E S E R V I C E S Message Center Mode Flexible Memory Settings Message Storage9Message Center Setting Up the Message Center Setting Message StorageRecording Message Center Outgoing Message Listening to Outgoing Message OGM Activating Message Center ModeMessage Indicator Erasing Outgoing Message OGMPlaying Voice Messages Backup Printing OptionBackup Printon Printing a Fax MessageSetting Maximum Time for Incoming Messages Erasing MessagesTo erase voice messages individually Recording a Conversation Setting Toll SaverICM Recording Monitor Fax Forwarding/PagingProgramming a Fax Forwarding Number FWD#Programming Paging Number Press 9 0 to reset the FAX/MFC when you finish MSG CTR OGM Remote CommandsICM T OGMMSG CTR FAXVoice FAX/TELE S S a G E C E N T E R Making a Single Copy 10 10Making CopiesCopy Functions NO.OF COPIES01 Then Copy or SETMulti Copysort Sort P.01 FNE Then Copy or SETFAX/MFC Settings and Activity RECEIVE, Setup SEND, Print Reports11 11Printing Reports INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Press Function/Set, 712 12Important Information Standard Telephone and FCC Notices12 2 I M P O R T a N T I N F O R M a T I O N Important Safety Instructions 12 4 I M P O R T a N T I N F O R M a T I O N Change Cartridge TroubleshootingError Messages Check Paper Press Start KEYYES Printout is jammedOriginal is jammed COMM.ERRORMachine Error Press Stop KEY Connection Fail Disconnected Document JAMIf You Are Having Difficulty with Your FAX/MFC Vertical Black Lines When ReceivingFAX/MFC Does Not Answer When Called Printing or Receiving FaxesSending Faxes Handling Incoming Calls Routine Maintenance Cleaning the ScannerCleaning the Print Head Replacing the Print Cartridge Before You Install Multi-Function Link Package ContentsPC Configuration Requirements Connecting the MFC 660MC to Your PC On-Line Documentation Choosing the Software to InstallInstall Multi-Function Link Software Product SupportInstalling the Multi-Function Link Software Installing the Brother SoftwareOverview of Basic Steps Page Viewing On-Line Documentation Introduction Running the Brother SoftwareMulti-Function Link Sending a Fax from Your PCSending a Quick Fax ScanSoftTM PaperPortSending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for the MFC Receiving Faxes into the PCBefore You Begin Viewing Received Faxes On your PCResolution Scanning a DocumentScanning Options Scanning into the PaperPort Viewer ContrastImage Type 16 16Multi-Function Link option For FAX 580MC OnlySpecifications ResolutionConnection Fail COMM. ErrorCheck Paper DisconnectedOn-Line Documentation 14-5 On-Screen Programming TEL.INDEX ListUser Settings Report TOP Cover OpenN D E Remote Retrieval Access Card E M O T E R E T R I E V a L a C C E S S C a R D Visit us on the World Wide Web