Konica Minolta 4556-9598-01A manual Problems When Receiving Faxes

Page 73

Transmission is not pos-	The transmission proce-	Check the transmission
sible.	dure may have been	procedure, and then try
	performed incorrectly.	sending the fax again.

	The fax number may be	Check the fax number.
	wrong.

	The one-touch dial key	Check that the keys
	or speed dial may be	were correctly pro-
	incorrectly programmed.	grammed.

	The telephone line may	Check the telephone line
	be incorrectly con-	connection. If it is dis-
	nected.	connected, connect it.

	There may be a problem	Contact the recipient.
	with the recipient’s fax
	machine (such as, no
	paper or turned off).

Problems When Receiving Faxes

If the fax cannot be received correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be received correctly, even after performing the described operations, contact your technical repre- sentative.

" For details on the error messages, refer to “Error Messages on the Message Window” on page 69. For details on troubleshooting proce- dures for document misfeeds, paper misfeeds, poor print quality, or empty toner, refer to the Printer/Copier/Scanner User’s Guide.

Symptom	Cause	Solution

The received fax is	There may be a prob-	Check that the machine
blank.	lem with the telephone	can make clean copies.
	connection or with the	If it can, have the caller
	caller’s fax machine.	send the fax again.

	The caller may have	Contact the caller.
	loaded the pages back-
	ward.

Problems When Receiving Faxes

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Contents 4556-9598-01A 1800799-001B Magicolor 2490MF Facsimile User’s GuideTrademarks Thank YouCopyright Notice Manual NoticeContents Improving Resolution Specifying a Recipient Specifying Settings in Configuration MenuSending Faxes Basic Fax Operation Specifiying Multiple RecipientsIii Confirmation Mode About the Machine’s CountersAbout the Reports and Lists Contents Introduction Machine Parts Machine PartsRear View Machine PartsMachine Parts Control Panel Configuration Menu About the Control Panel About the Control PanelFunction key About the Control PanelDisplay key Fax keyCancel/C key Stop/Reset keyCopy key Start keyUsers Guide Menu Select keyAbout the Fax Mode Screen Fax Mode ScreenEntering Fax Mode Symbol listFax Mode Screen Configuration Menu Overview Configuration Menu OverviewConfiguration Menu Overview NO. Configuration Menu Overview Configuration Menu Overview Configuration Menu Configuration MenuConfiguration Menu Machine SettingDial FAX RegistrationLight Dark TX SettingOn / OFF / CUT RX SettingRX Mode Type COMM. SettingReport ReportingDATE&TIME User SettingSpecifying Settings in Configuration Menu Specifying Settings in Configuration MenuSpecifying Settings in Configuration Menu Setting Up the Memory RX ModeMemory Reception Turning Off the Memory RX Mode Sending Faxes Basic Fax Operation Sending a Fax Using the ADFBasic Fax Operation Basic Fax Operation Sending a Fax Using the Original Glass Basic Fax Operation Improving Resolution Improving ResolutionSpecifying a Recipient Directly Entering a Fax Number Using a One-Touch Dial KeySpecifying a Recipient Using the List Function of the Phone Book Using the Speed Dial FunctionSpecifying a Recipient Using the Search Function of the Phone Book Specifiying Multiple Recipients Using the Redial FunctionSending a Fax to Multiple Recipients Broadcast Transmission Specifiying Multiple Recipients If you do not want to check the recipients, skip to step Specifiying Multiple RecipientsSending a Fax at a Specified Time Timer Transmission Sending a Fax at a Specified Time Timer TransmissionSending a Fax Manually Using the On Hook Key Sending a Fax Manually After Using the TelephoneSending a Fax Manually Sending a Fax Manually The following types of job are displayed Canceling Deleting a Document Queued in Memory forAbout the Fax Header About the Fax HeaderElement Description About the Fax Header Receiving Faxes Receiving Faxes Manually Receiving Faxes AutomaticallyReceiving Faxes Automatically Printing Received Faxes What Is the Guaranteed Imageable Printable Area?Printing Received Faxes Printing Received Faxes Adding the Sender’s Information When Printing FaxesRegistering Recipients One-Touch Dialing About the FAX Registration FunctionProgramming a One-Touch Dial Key About the FAX Registration FunctionOne-Touch Dialing One-Touch Dialing Changing/Deleting One-Touch Dial InformationProgramming a Speed Dial Number Speed DialingSpeed Dialing Speed Dialing Changing/Deleting Speed Dial InformationProgramming Group Dialing Group DialingGroup Dialing Group Dialing Changing/Deleting Group Dialing Information For details on editing text, refer to Entering Text on Group Dialing Confirmation Mode Checking the Counter for Fax Printing About the Machine’s CountersChecking the Counter for Total Scans About the Machine’s CountersPrinting the Reports and Lists About the Reports and ListsTX Result Report Checking the Transmission/Reception Result FromActivity Report RX Result ReportAbout the Reports and Lists Memory Image Print Memory Data ListONE Touch List Speed Dial ListGroup Dial List Troubleshooting Problems When Sending Faxes Problems When Sending FaxesSymptom Cause Solution Problems When Receiving Faxes Problems When Receiving FaxesProblems When Receiving Faxes Error Messages on the Message Window Error Messages on the Message WindowError message Cause Solution Please Wait Appendix a Technical Specifications Technical SpecificationsEntering Text Changing Input ModeKey Operation Inputting ExampleCorrecting Text And Input Precautions Index Canceling Memory Confirm 59 Control panel 2 CounterIndex DeletingMemory reception 27 Memory RX mode Imageable area Input mode Key operation Keypad ListsResolution ManualSpecifying recipient 34 List Index