Konica Minolta 4556-9598-01A manual Problems When Sending Faxes, Symptom Cause Solution

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Problems When Sending Faxes

If the fax cannot be sent correctly, refer to the following table, and then per- form the indicated operation. If the fax still cannot be sent correctly, even after performing the described operations, contact your technical representative.

" For details on the error messages, refer to “Error Messages on the Message Window” on page 69. For details on troubleshooting proce- dures for document misfeeds, paper misfeeds, poor print quality, or empty consumables, refer to the Printer/Copier/Scanner User’s Guide.

Symptom	Cause	Solution

The document is not	The document is too	Use the original glass to
scanned.	thick, too thin or too	send the fax.
	small.

The document is	The document guides	Slide the document
scanned at an angle.	are not adjusted to the	guides to fit the width of
	width of the document.	the document.

The fax received by the	The document is incor-	Position the document
recipient is blurry.	rectly positioned.	correctly.

	The original glass is	Clean the original glass.
	dirty.

	The text in the document	Adjust the resolution
	is written too faint.

	There may be a problem	Check the telephone
	with the telephone con-	line, and then try send-
	nection.	ing the fax again.

	There may be a problem	Make a copy to check
	with the recipient’s fax	that this machine is
	machine.	operating correctly, and
		then, if the copy was
		printed correctly, have
		the recipient check the
		condition of their fax
		machine.

The fax received by the	The document was sent	Load the document to be
recipient is blank.	with the front side facing	faxed facing up.
	down (when the ADF is
	used).

66	Problems When Sending Faxes

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Contents Magicolor 2490MF Facsimile User’s Guide 4556-9598-01A 1800799-001BThank You TrademarksCopyright Notice Manual NoticeContents Specifying Settings in Configuration Menu Improving Resolution Specifying a RecipientSending Faxes Basic Fax Operation Specifiying Multiple RecipientsConfirmation Mode About the Machine’s Counters IiiAbout the Reports and Lists Contents Introduction Machine Parts Machine PartsMachine Parts Rear ViewMachine Parts Control Panel Configuration Menu About the Control Panel About the Control PanelAbout the Control Panel Function keyDisplay key Fax keyStop/Reset key Cancel/C keyCopy key Start keyMenu Select key Users GuideFax Mode Screen About the Fax Mode ScreenEntering Fax Mode Symbol listFax Mode Screen Configuration Menu Overview Configuration Menu OverviewConfiguration Menu Overview NO. Configuration Menu Overview Configuration Menu Overview Configuration Menu Configuration MenuMachine Setting Configuration MenuFAX Registration DialTX Setting Light DarkRX Setting On / OFF / CUTRX Mode COMM. Setting TypeReporting ReportUser Setting DATE&TIMESpecifying Settings in Configuration Menu Specifying Settings in Configuration MenuSetting Up the Memory RX Mode Specifying Settings in Configuration MenuMemory Reception Turning Off the Memory RX Mode Sending Faxes Sending a Fax Using the ADF Basic Fax OperationBasic Fax Operation Basic Fax Operation Sending a Fax Using the Original Glass Basic Fax Operation Improving Resolution Improving ResolutionSpecifying a Recipient Using a One-Touch Dial Key Directly Entering a Fax NumberSpecifying a Recipient Using the Speed Dial Function Using the List Function of the Phone BookSpecifying a Recipient Using the Search Function of the Phone Book Using the Redial Function Specifiying Multiple RecipientsSending a Fax to Multiple Recipients Broadcast Transmission Specifiying Multiple RecipientsSpecifiying Multiple Recipients If you do not want to check the recipients, skip to stepSending a Fax at a Specified Time Timer Transmission Sending a Fax at a Specified Time Timer TransmissionSending a Fax Manually After Using the Telephone Sending a Fax Manually Using the On Hook KeySending a Fax Manually Sending a Fax ManuallyCanceling Deleting a Document Queued in Memory for The following types of job are displayedAbout the Fax Header About the Fax HeaderElement Description About the Fax Header Receiving Faxes Receiving Faxes Automatically Receiving Faxes ManuallyReceiving Faxes Automatically What Is the Guaranteed Imageable Printable Area? Printing Received FaxesPrinting Received Faxes Adding the Sender’s Information When Printing Faxes Printing Received FaxesRegistering Recipients About the FAX Registration Function One-Touch DialingProgramming a One-Touch Dial Key About the FAX Registration FunctionOne-Touch Dialing Changing/Deleting One-Touch Dial Information One-Touch DialingSpeed Dialing Programming a Speed Dial NumberSpeed Dialing Changing/Deleting Speed Dial Information Speed DialingGroup Dialing Programming Group DialingGroup Dialing Changing/Deleting Group Dialing Information Group Dialing For details on editing text, refer to Entering Text on Group Dialing Confirmation Mode About the Machine’s Counters Checking the Counter for Fax PrintingChecking the Counter for Total Scans About the Machine’s CountersAbout the Reports and Lists Printing the Reports and ListsTX Result Report Checking the Transmission/Reception Result FromRX Result Report Activity ReportAbout the Reports and Lists Memory Data List Memory Image PrintONE Touch List Speed Dial ListGroup Dial List Troubleshooting Problems When Sending Faxes Problems When Sending FaxesSymptom Cause Solution Problems When Receiving Faxes Problems When Receiving FaxesProblems When Receiving Faxes Error Messages on the Message Window Error Messages on the Message WindowError message Cause Solution Please Wait Appendix a Technical Specifications Technical SpecificationsChanging Input Mode Entering TextKey Operation Inputting ExampleCorrecting Text And Input Precautions Canceling Memory Confirm 59 Control panel 2 Counter IndexIndex DeletingImageable area Input mode Key operation Keypad Lists Memory reception 27 Memory RX modeResolution ManualSpecifying recipient 34 List Index