Linksys PAP2-VU manual Appendix a Troubleshooting, Common Problems and Solutions

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Appendix A: Troubleshooting

Phone Adapter with 2 Ports for Voice-over-IP

This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the Phone 2 port only if you have more than one phone line.)

•Make sure the ETHERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your router and network connection to the Internet.

•Pick up the telephone. Press 80#. Hang up the telephone. Wait approximately 30 seconds. Then pick up the telephone; you should now have a dial tone.

•Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the Phone Adapter by unplugging its power adapter.

4.Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet.

6.Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Phone Adapter Division of Cisco Systems, IncPage How to Use this Guide Copyright and TrademarksTable of Contents Back Panel Front PanelWhat’s in this Guide? IntroductionWelcome What’s in this Guide? Getting to Know the Phone Adapter Back Panel PortsPhone is being used or an incoming call has been detected Front PanelPhone Adapter’s LEDs are located on the front panel Connecting the Phone Adapter Instructions for Connecting the Phone AdapterOverview InternetConnect the Telephone Cable Placement Options Stand OptionRemove the plate from the Phone Adapter’s bottom panel Phone Adapter’s Interactive Voice Response MenuWall-Mount Option Measurement between Wall-Mount SlotsUsing the Interactive Voice Response Menu Using the Phone Adapter’s Interactive Voice Response MenuAccessing the Interactive Voice Response Menu Use this command to enter Response Menu Interactive Voice Response MenuNot press any other keys until you Key or hang up to exitHas been enabled or disabled. If 101 Enter 1 to enableEnter 0 to disable Check Dhcp 100 Address using Static IP address When entering a Decimal point Subnet Mask Mask using Network mask When entering a Decimal pointAddress Address using Static gateway IP address When entering a Decimal pointPhone Adapter Manual Reboot 732668 131 Enter the IPConfiguring the Settings for Your Internet Phone Service Appendix a Troubleshooting Common Problems and SolutionsAppendix a Troubleshooting Application Start and End Protocol IP Address Enable Internet phone 5060 toIP address Phone Adapter Internet phone 53 to IP address Phone Adapter Internet phone 69 toPhone Adapter with 2 Ports for Voice-over-IP Application Start and End Protocol IP Address Enable Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Application Start and End Protocol IP Address Enable Frequently Asked Questions Pick up the phone and dial as you normally wouldCan I make calls while I’m browsing the Internet? Network Neighborhood/My Network Places Appendix B Windows HelpShared Resources Appendix B Windows Help Appendix C Glossary Appendix C Glossary Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Appendix D Specifications Mm x 101 mm x 15 mm DimensionsStorage Humidity Appendix E Warranty Information Limited WarrantyAppendix E Warranty Information Appendix F Regulatory Information FCC StatementAppendix F Regulatory Information Appendix G Contact Information Appendix G Contact Information