Samsung ML-3050 manual Troubleshooting, Clearing paper jams, Paper feed area, Tray

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9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

Clearing paper jams

Troubleshooting checklist

Understanding the Status LED

Understanding display messages

Toner cartridge-related messages

Solving general printing problems

Solving print quality problems

Common Windows problems

Common Macintosh problems

Common PostScript problems

Common Linux problems

Clearing paper jams

Note

When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all

fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Status LED lights red. Open and close the front cover. The jammed paper automatically exit the printer.

If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it:

Message

Location of Jam

Go To

 

 

 

Paper Jam 0

In the paper feed area

below

Open/Close Door

(tray 1, optional tray 2, multi-

 

purpose tray)

 

 

 

 

Paper Jam 1

Around the toner cartridge

page 9.3

Open/Close Door

 

 

 

 

 

Paper Jam 2

In the paper exit area

page 9.3

Check Inside

 

 

 

 

 

Duplex Jam 0

In the duplex area

page 9.4

Check Insidea

 

 

Duplex Jam 1

In the duplex area

page 9.5

Open/Close Doora

 

 

a. ML-3051ND only

 

 

In the paper feed area

In the tray 1

1Pull the tray 1 open.

9.1 <Troubleshooting>

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Contents Page Page Country Customer Care Center Web Site Contact Samsung World WideContents Troubleshooting MaintenanceInstalling accessories SpecificationsImportant Precautions and Safety Information FCC Regulations FCC Statement for Wireless LAN useCanadian Radio Interference Regulations Federal Communications Commission FCCEuropean States with restrictions on use European States qualified under wireless approvalsWireless Guidance Replacing the Fitted Plug for UK Only Special features Printer overview Finding more information Special featuresIntroduction You can print in Windows 95/98/Me/NT 4.0/2000/XP/2003Front view Features ML-3050 ML-3051N ML-3051NDPrinter overview ML-3051N and ML-3051ND Rear view Control panel overviewClearance space Finding more informationSelecting a location Using control panel menus ML-3051N,ML-3051NDonly System setupAccessing control panel menus Menu overviewLayout menu Information menuGraphic menu Paper menuEmulation menu System Setup menuPostScript Changing the display language ML-3051N,ML Printing a demoNetwork menu ML-3050, ML-3051NFrom the software application Using toner save modeUsing the control panel button Supplied software Software overviewFeature Printer driver featuresSystem requirements WindowsRequirements LinuxMacintosh Configuring TCP/IP Network setupVia network administration programs Supported operating systemsConfiguring IPX frame types Configuring EtherTalkDynamic addressing BOOTP/DHCP Static addressingPrinting a network configuration Setting Ethernet speedRestoring the network configuration Selecting print media Loading print mediaSupported sizes of paper Type Size Dimensions Weighta CapacitybMedia type Guidelines Guidelines for selecting and storing print mediaGuidelines for special print media Loading paper Changing the size of the paper in the tray Using the tray 1 or the optional trayLoad the paper with the side to be printed on facing up Using the multi-purpose trayTips on using the multi-purpose tray Using manual feed modePrinting to the rear cover Face up Selecting an output locationPrinting to the output tray Face down Printing a document Canceling a print job Canceling a print jobBasic printing Printing a documentToner cartridges Ordering supplies and accessoriesHow to purchase Accessories Cleaning the printer MaintenanceCleaning the outside of the printer Cleaning the inside of the printerChecking the remaining toner Maintaining the toner cartridgeReplacing the toner cartridge Redistributing toner cartridgeToner Low appears on the display. ML-3051N,ML-3051ND only Open the front cover Pull the toner cartridge outItems Yield Average Maintenance partsClearing the Toner Low Replace Toner message Clearing paper jams TroubleshootingPaper feed area TrayMulti-purpose tray Optional trayPaper exit area Around the toner cartridgeDuplex jam Duplex unit area ML-3051NDonlyTips for avoiding paper jams Condition Suggested solutions Troubleshooting checklistUnderstanding the Status LED Status DescriptionUnderstanding display messages Toner cartridge-related messages Solving general printing problems Spool Settings button Settings and Printers. RightClick the Samsung ML-3050 Series PCL 6 printer iconSolving print quality problems Scatter Condition Suggested solutions BackMisformed CharactersCommon PostScript problems Common Windows problemsCommon Macintosh problems Common Linux problemsPrecautions when installing accessories Installing accessoriesInstalling a memory Dimm Disconnect the power cordSelect the Samsung ML-3050 Series PS printer Installing a wireless network interface cardSetting the memory in the PostScript printer properties Configuring basic network settings Configuring the wireless network parametersHexadecimal Alphanumeric Selecting the authentication typeSetting Encryption Printer specifications SpecificationsPrinter specifications Specifications and DescriptionIndex System requirements Linux 3.3 Macintosh 3.3 Windows Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Installing Software for Local Printing Installing Printer SoftwareTypical Installation Select Typical installation for a local printer. Click NextCustom Installation Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Installing Printer Software in Windows Changing the Software Language Reinstalling Printer SoftwareNext Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPaper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Resolution Image ModeToner Save Mode Graphics TabPrinter Tab Extras TabAbout Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlayAdvanced Using Windows PostScript DriverSetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Select Local Port and click New PortPrinter Setting Troubleshooting GuideUnderstanding Smart Panel Toner LevelUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Onscreen Help FileGetting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Click UninstallPorts Configuration Printers ConfigurationPrinters Tab Classes TabPrinting from Applications Configuring Printer PropertiesPrinting Files Install the Printer driver Installing printer driver for MacintoshUninstalling the Printer driver ML-3050 onlyFor a Network-connected Macintosh Setting Up the PrinterFor a USB-connected Macintosh Select Socket/HP Jet Direct in Printer TypeLayout Setting Changing Printer SettingsPrinting Printing a DocumentResolutionQuality Printer Features SettingPrinting Multiple Pages on One Sheet of Paper Reverse DuplexDuplex Printing Index Macintosh 31 uninstall Rev