2Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper from the bottom of the printer.
Duplex jam 1
1Open the rear cover.
2Unfold the duplex guide fully.
1
1 duplex guide
3Pull the jammed paper out.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 9.1.
•Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly.
•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside wall of the tray.
•Do not remove paper from the tray while your printer is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix paper types in a tray.
•Use only recommended print media. See page 5.1.
•Ensure that the recommended print side of print media is facing down in the tray, or facing up in the
•If paper jams occur frequently when you print on
Load the paper into the tray with the long edge facing the front of the tray.
In the printer properties window, set the page orientation to be rotated 90 degrees. See the Software Section.
9.5 <Troubleshooting>