Common Windows Problems
Problem | Possible Cause and Solution |
|
|
“File in Use” message | Exit all software applications. Remove all software from |
appears during | the StartUp Group, then restart Windows. Reinstall the |
installation. | printer software. |
|
|
“General Protection | Close all other applications, reboot Windows, and try |
Fault”, “Exception OE”, | printing again. |
“Spool32”, or “Illegal |
|
Operation” messages |
|
appear. |
|
|
|
Note: Refer to Microsoft Windows 98, Me, 2000 or XP User’s Guide that came with your PC for further information on Windows error messages.
| Common Macintosh Problems | |
|
|
|
Problem |
| Possible Cause and Solution |
|
|
|
There is described |
|
|
"driver not installed" |
| • Software is not installed correctly. Reinstall the software. |
at Product List |
| |
| See Software User’s Guide. | |
Window after you |
| |
| • Make sure that you are using a | |
click Add and Select |
| |
|
| |
USB. |
|
|
|
|
|
Your product not |
| • Make sure that the cables are connected correctly and the |
listed at Product List |
| |
| printer is turned on. | |
Window after you |
| |
| • Make sure that the correct printer driver has been selected | |
click Add and Select |
| |
| at Product List Window after you click Add and Select USB. | |
USB. |
| |
|
| |
|
|
|
5.18 SOLVING PROBLEMS