Samsung SF-5100 manual Fixing problems, Symptom Cause and Solution

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07-Troubleshooting 2000/04/03 3:03 PM Page 9

Fixing problems

Your problem may be listed on page 6.5 in the ‘LCD error messages’ section. Below are the other problems you can solve by yourself. If not, call for service.

Symptom

Cause and Solution

	The machine is not working,	• Unplug the power cord and plug it in again.
	there is no display and the	• Check that your socket is active.
	buttons are not working.	• Check that your socket is active.

	No dial tone.	• Check that the phone line is connected properly.
	No dial tone.	• Check that the phone socket in the wall by plugging in
		• Check that the phone socket in the wall by plugging in
		another phone.

	The numbers stored in the	• Make sure that the numbers are stored in the memory
	memory do not dial correctly.	correctly.
		• Print a phonebook list. See page 5.1.

	The document does not feed	• Make sure that the document is not wrinkled and you
	into the machine.	are putting it in correctly. Check the document is the
		right size, not too thick or thin.
		• Make sure that the cover is firmly closed.

	You cannot receive faxes	• The FAX or AUTO mode should be selected.
	automatically.	• Is there paper in the machine?
		• Is there paper in the machine?
		• Check if the display shows ‘MEMORY FULL.’

	The machine cannot receive	• Did you hang up the handset before you pressed
	faxes manually.	Start/Enter?

	The machine will not send	• Make sure that the document is loaded face down.
	anything.	• ‘TX’ should show up on the display.
		• ‘TX’ should show up on the display.
		• You may have hung up the handset (if you lift it up)
		before you pressed Start/Enter.
		• Check the other machine you are sending to, to see if
		it can receive your fax.

Troubleshooting 6.7

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Contents Laser Facsimile Trademark Notices Contents Receiving a fax Making a copyOther functions Automatic dialingTroubleshooting MaintenanceImportant safety information Precautions Safety notes SymbologyInstallation Unpacking Control locations and functions Front viewRear view Setting up your machine Choosing a locationDocument tray Paper exit trayDocument exit tray Handset and handset cradleAttach the handset cradle to the main body Telephone line AC power cordExtension phone optional Installing the toner cartridge Installation Loading paper Insert the paper with the print side facing you Paper type and size Printing a demo Getting started Using the control panel Setup Using the number keypad Entering alphanumeric charactersKeypad Character Assignments Editing numbers or name Entering numbersInserting pause Setting up your fax number and name Press Start/Enter when the name on the display is correctPress !or ❿ until ‘TIME/DATE SETUP’ appears, then press Setting the time and dateEnter the correct time and date using the number keypad Adjusting volume Ringer volumeSpeaker volume Alarm volume/Key volumeBasic operation Sending a fax Preparing documents for faxing or copyingResolution Setting document resolution and contrastContrast Loading document Canceling transmission Sending a fax automaticallySending a fax after talking Confirming transmissionVoice request Automatic redialSending a voice request Answering a voice requestReceiving a fax Receiving modesReceiving manually in TEL mode Receiving automatically in FAX modeDistinctive ring pattern detection Drpd Receiving in Auto mode Receiving automatically in ANS/FAX modeReceiving manually using an extension telephone Copying overview Making a simple copyPress or ❿ to choose on or OFF Advanced copy featuresPress Copy or Start/Enter to begin the copy operation Redial To redial the number last calledTo search through redial memory Press and hold Redial/Pause for 2 secondsSending a recall Monitoring a dual job statusOne-touch dialing Storing a number for one-touch dialingEditing a number for one-touch dialing Sending a fax using a one-touch numberIf you do not want to assign a name, skip this step Speed dialing Storing a number for speed dialingPress and hold Speed for 2 seconds Enter the number you want to store, then press Start/EnterSending a fax using a speed number Editing a number for speed dialingSearching sequentially through the memory Searching for a number in the memorySearching with a particular first letter Advanced fax Broadcasting Press Advanced FAX on the control panelDelayed fax JOB ❿CANCEL ❿DONETIME1330=1330 Priority fax What is polling? PollingSend polling Press or ❿ to select YES or noIf you want to cancel the operation, press Stop at any time Receive pollingAdding documents to a scheduled operation Canceling a scheduled operationPress or ❿ until ‘ADD SCHEDULE’ appears, then press Additional features Printing reports Help ListSetting an option System setupPress or ❿ until ‘SYSTEM Setup ’appears, then press Selectable options Additional features Additional features Additional features Press or ❿ until you find ‘GROUP Dial SETUP’, then press Press Setup on the control panelStoring one-touch or speed dial numbers for group dial- ing Sending a fax using group dialing Multi-address transmission Editing group dial numbersClearing memory Press or ❿ until ‘MEMORY CLEAR’ appears, then pressTroubleshooting Clearing jams Document jams while sending a faxPaper jams while the machine is printing If Jammed in the Printer Output Area Tips for avoiding paper jams LCD error messages Display Meaning SolutionPaper JAM Fixing problems Symptom Cause and SolutionSymptom Cause and Solution Press or ❿ until ‘MAINTENANCE’ appears, then press Cleaning the OPC drumPress Stop to return to standby mode Setting the machine to be checked by phone Adjusting shadingPress or ❿ until you find ‘ADJUST SHADING’, then press Cleaning the document scanner Sending toner low information to the service companyOpen the control panel using your hand Disassemble the white roller as follows Carefully wipe the scanning glass with a soft, dry cloth Expected cartridge life Managing the toner cartridgeReplacing the toner cartridge Pulling the cover release buttons toward you, open the cover Close the cover firmly Memo Appendix FCC regulations Canadian radio interference regulationsInformation to User Party Responsible for Product ComplianceLaser safety statement Safety information Power saver Specifications PabxIndex Appendix Appendix Electronics