Samsung SF-5100 manual Symptom Cause and Solution

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07-Troubleshooting 2000/04/03 3:03 PM Page 10

Symptom

Cause and Solution

You cannot poll another	• The fax machine you are polling may be using a poll
machine.	code.

The incoming fax has blank	• The machine sending you the fax may be faulty.
The incoming fax has blank
spaces or you received a	• The fax machine sending you a fax may have a dirty scan
poor-quality copy.	glass.
	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The cartridge toner may be empty.

Are some of the words on the	• The machine sending you the fax had a temporary
incoming fax stretched?	document jam.

There are lines on the copies	• Check your scan glass for marks, and clean it.
or documents you send.	See page 6.11.

The machine dials a number,	• The other fax machine may be turned off, out of paper, or
but fails to make a connec-	cannot answer incoming calls. Speak with the other
tion with another fax	machine operator and ask them to sort out the problem.
machine.

You cannot store a document	• There may not be enough memory to store the document.
in the memory.	If the display shows a ‘MEMORY FULL’ message, delete
	any documents you no longer need from the memory,
	then restore the document.

Blank areas appear at the bot-	• You may have chosen the wrong paper settings in the user
tom of each page or on other	options set up. See page 5.3 to choose a proper paper size.
pages, with only a small strip
of text printed at the top.

6.8 Troubleshooting

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Contents Laser Facsimile Trademark Notices Contents Making a copy Receiving a faxOther functions Automatic dialingMaintenance TroubleshootingImportant safety information Precautions Symbology Safety notesInstallation Unpacking Front view Control locations and functionsRear view Choosing a location Setting up your machineDocument tray Paper exit trayHandset and handset cradle Document exit trayAttach the handset cradle to the main body Extension phone optional AC power cordTelephone line Installing the toner cartridge Installation Loading paper Insert the paper with the print side facing you Paper type and size Printing a demo Getting started Using the control panel Setup Entering alphanumeric characters Using the number keypadKeypad Character Assignments Inserting pause Entering numbersEditing numbers or name Press Start/Enter when the name on the display is correct Setting up your fax number and nameEnter the correct time and date using the number keypad Setting the time and datePress !or ❿ until ‘TIME/DATE SETUP’ appears, then press Ringer volume Adjusting volumeSpeaker volume Alarm volume/Key volumeBasic operation Preparing documents for faxing or copying Sending a faxContrast Setting document resolution and contrastResolution Loading document Sending a fax automatically Canceling transmissionSending a fax after talking Confirming transmissionAutomatic redial Voice requestSending a voice request Answering a voice requestReceiving modes Receiving a faxDistinctive ring pattern detection Drpd Receiving automatically in FAX modeReceiving manually in TEL mode Receiving automatically in ANS/FAX mode Receiving in Auto modeReceiving manually using an extension telephone Making a simple copy Copying overviewPress Copy or Start/Enter to begin the copy operation Advanced copy featuresPress or ❿ to choose on or OFF To redial the number last called RedialTo search through redial memory Press and hold Redial/Pause for 2 secondsMonitoring a dual job status Sending a recallStoring a number for one-touch dialing One-touch dialingIf you do not want to assign a name, skip this step Sending a fax using a one-touch numberEditing a number for one-touch dialing Storing a number for speed dialing Speed dialingPress and hold Speed for 2 seconds Enter the number you want to store, then press Start/EnterEditing a number for speed dialing Sending a fax using a speed numberSearching with a particular first letter Searching for a number in the memorySearching sequentially through the memory Advanced fax Press Advanced FAX on the control panel BroadcastingJOB ❿CANCEL ❿DONE Delayed faxTIME1330=1330 Priority fax Polling What is polling?Send polling Press or ❿ to select YES or noReceive polling If you want to cancel the operation, press Stop at any timePress or ❿ until ‘ADD SCHEDULE’ appears, then press Canceling a scheduled operationAdding documents to a scheduled operation Additional features Help List Printing reportsPress or ❿ until ‘SYSTEM Setup ’appears, then press System setupSetting an option Selectable options Additional features Additional features Additional features Storing one-touch or speed dial numbers for group dial- ing Press Setup on the control panelPress or ❿ until you find ‘GROUP Dial SETUP’, then press Editing group dial numbers Sending a fax using group dialing Multi-address transmissionPress or ❿ until ‘MEMORY CLEAR’ appears, then press Clearing memoryTroubleshooting Document jams while sending a fax Clearing jamsPaper jams while the machine is printing If Jammed in the Printer Output Area Tips for avoiding paper jams Display Meaning Solution LCD error messagesPaper JAM Symptom Cause and Solution Fixing problemsSymptom Cause and Solution Press Stop to return to standby mode Cleaning the OPC drumPress or ❿ until ‘MAINTENANCE’ appears, then press Press or ❿ until you find ‘ADJUST SHADING’, then press Adjusting shadingSetting the machine to be checked by phone Open the control panel using your hand Sending toner low information to the service companyCleaning the document scanner Disassemble the white roller as follows Carefully wipe the scanning glass with a soft, dry cloth Replacing the toner cartridge Managing the toner cartridgeExpected cartridge life Pulling the cover release buttons toward you, open the cover Close the cover firmly Memo Appendix Canadian radio interference regulations FCC regulationsParty Responsible for Product Compliance Information to UserLaser safety statement Safety information Power saver Pabx SpecificationsIndex Appendix Appendix Electronics