BenQ SH960 user manual Troubleshooting, Problem Cause Remedy

Page 58

English

Troubleshooting

Problem

Cause

Remedy

 

 

Plug the power cable into the AC inlet on the

 

There is no power from the power

rear of the projector, and plug the power cable

 

into to the power outlet. If the power outlet

 

cable.

 

has a switch, make sure that it is switched on.

The projector does not

 

 

(See page 20.)

turn on.

 

 

Attempting to turn the projector on

Wait until the cooling down process has

 

 

again during the cooling process.

completed.

 

 

 

 

The lamp cover is not securely

Correctly attach the lamp cover. (See page 53.)

 

attached.

 

 

 

 

 

 

The video source is not turned on or

Turn the video source on and check that the

 

signal cable is connected correctly. (See page

 

connected correctly.

 

17.)

 

 

 

 

 

No picture.

The projector is not correctly

Check the connection. (See page 17.)

connected to the input source device.

 

 

 

 

 

 

The input source has not been

Select the correct input source with the Source

 

keys on the remote control or SOURCE on the

 

correctly selected.

 

projector. (See page 21.)

 

 

 

 

 

Image is unstable.

The connection cables are not securely

Correctly connect the cables to the

connected to the projector or the

appropriate terminals. (See page 17.)

 

signal source.

 

 

 

 

 

 

The projection lens is not correctly

Adjust the focus of the lens using the focus

 

focused.

ring. (See page 25.)

Picture is blurred.

 

 

The projector and the screen are not

Adjust the projection angle and direction as

 

well as the height of this projector if necessary.

 

aligned properly.

 

(See page 25.)

 

 

 

 

 

 

The batteries are out of power.

Replace both of the batteries with new ones.

 

(See page 7.)

 

 

Remote control does

 

 

There is an obstacle between the

Remove the obstacle. (See page 7.)

not work correctly.

remote control and the projector.

 

 

 

 

 

You are too far away from the

Stand within 8 meters (26.2 feet) of the

 

projector.

projector. (See page 7.)

 

 

 

58 Additional information

Image 58
Contents Welcome Table of contents Important safety instructions Do not cover the projector with any item Avoid volatile liquids Moisture condensationDisposal Shipping contents OverviewRemote control operation Remote control batteriesCeiling mounting the projector Projector features Rear view Front and upper side viewUnder view Controls and functions Control panelMute Remote controlOperating the Laser pointer Ceiling Front Choosing a locationFloor Front Floor RearObtaining a preferred projected image size Projection dimensions Installation for a 169 ratio screenLens Installation for a 43 ratio screenHighest Height HShifting the projection lens To use the lens shift leverTerminal appearance Reference Picture quality Connecting Hdmi devicesPreparations ComponentConnecting component-video devices Connecting S-Video or video devicesConnecting a monitor Connecting a computerConnect the projector to a computer with a VGA cable Turning the projector on PreparationsSelecting an input source Using the OSD menuChanging Color Space Use / to highlight the System Setup menu Using the menusUsing a security cable lock Press MENU/EXIT twice* to leave and save the settingsIf you forget the password Utilizing the password functionSetting a password To leave the OSD menu, press MENU/EXITDisabling the password function Entering the password recall procedureChanging the password Write down the number and turn off your projectorAuto-adjusting the image Adjusting the projected imageAdjusting the projection angle Fine-tuning the image size and clarityTwo parallel sides Correcting picture distortionIi. See step iv below for further operation No parallel sidesFine-tuning the selected picture mode Using the preset and user modesSelecting a preset mode To select a picture mode that suits your needTo reset the picture mode to the preset factory values Setting the User 1/User 2 modeResetting the picture mode Renaming user modesFine-tuning the picture quality Advanced picture quality controls Setting Black LevelSelecting a color temperature Controlling image clarityAdjusting Brilliant Color Setting a preferred color temperatureSelecting a Gamma setting To set a preferred color temperatureTo leave and save the settings, press MENU/EXIT Setting Film ModeTo adjust and store the settings Color ManagementSelecting the aspect ratio Setting 3D Comb FilterAbout the aspect ratio Aspect ratio Aspect ratio image Using Panamorph lenses optionalImage Using the entire resolution 169 displayFreezing the image Utilizing FAQ functionHiding the image Press EnterAdjusting the sound level Adjusting the soundSetting the lamp mode Turning off the Power On/Off Ring ToneIf you are in a Dhcp environment Configuring the Lan Control SettingsControlling the projector through a Lan environment If you are in a non-DHCP environmentAuto Source Ii To switch input source, click on your desired signalControlling the projector remotely through a web browser Menu itemCategory Item Input Length Maximum Number To activate High Altitude Mode Operating in a high altitude environmentHighlight PIP and press / to select On Displaying more than one image source simultaneouslyTo display the PIP window PIP function is effective at below source combinationsPOWER/ON II again Turning the projector offOn-Screen Display OSD structure On-Screen Display OSD menusMain menu Sub-menu Options System Setup DisplaySetup InformationPicture -- Advanced menu Picture -- Basic menuFunction Description Display menu System Setup menu Advanced Setup menu Information menu Care of the projector Cleaning the lensCleaning the projector case Storing the projectorLamp information Setting Lamp Mode as Dual-ReliableSetting Auto Power Off Getting to know the lamp hourReplacing the lamp Timing of replacing the lampStatus Message English Resetting the lamp timer Reset Lamp Timer? Power events IndicatorsLight Status & Description Troubleshooting Problem Cause RemedyElectrical SpecificationsOptical TerminalsCeiling mount installation DimensionsMm x 354.7 mm x 167 mm W x D x H Supported timing for PC input Timing chartFormat Resolution Refresh rate Frequency KHz MHzSupported timing for Hdmi Hdcp input Format Resolution Refresh rate Hz Freq. KHz Pixel Freq. MHzFormat Resolution Refresh rate Freq. KHz Pixel Freq MHz Supported timing for Edtv and Hdtv via Component inputsCopyright WarrantyDisclaimer