Runco XP-OPAL50, XP-OPAL65 operation manual Troubleshooting Tips, Symptom Possible Causes Solution

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Maintenance and Troubleshooting

5.2

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the CinemaWall. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom		Possible Cause(s)		Solution

The display does not turn on	•	The CinemaWall is not	•	Ensure that the
after initial installation.		plugged in or the AC outlet		CinemaWall is plugged in
		is not active.		and that the AC outlet is
				active.
	•	The remote control	•	Replace the batteries.
		batteries have run out.

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.		component.
	•	Source component is	•	Check connections from
		connected incorrectly or		source component to
		not at all.		CinemaWall.

Image is too bright and/or	•	Picture level (contrast) is	• Lower the contrast setting
lacks definition in the bright		set too high.		(refer to page 31).
areas of the image.

Image appears “washed out”	•	Brightness is set too high.	•	Lower the brightness
and/or dark areas appear too				setting (refer to page 32).
bright.

Colors in the image are	•	The Red/Pr, Green/Y or	• Ensure that the source
swapped; for example, reds		Blue/Pb outputs from the		outputs are connected to
appear blue or vice versa.		source are connected to		the correct CinemaWall
		the wrong inputs on the		input.
		CinemaWall.

RGB-HD images appear	•	Clock and Phase settings	• Adjust Clock and Phase
“noisy.”		need adjustment.		settings (refer to SIGNAL
				on page 38).

Computer images do not dis-	•	The resolution and	•	Select a compatible
play correctly.		frequency of the video		resolution and vertical
		card in the computer are		frequency (refer to
		not compatible with the		Supported Timings on
		CinemaWall.		page 66).

The image is too large, too	•	Image size and/or position	• Adjust the image size
small or positioned incor-		needs adjusting.		and/or position (refer to
rectly.				POS./SIZE on page 35).

54	CinemaWall Installation/Operation Manual

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Contents XP-50 XP-65Page RuncoCare Standard Two Year Limited Warranty RuncoCare Standard FeaturesRuncoCare Claim Procedure Page Copyright and Trademarks Important Safety Instructions Compliance Information Declaration of ConformityFCC Part Page Table of Contents Maintenance and Troubleshooting SpecificationsAppendix A. Default Settings OperationList of Figures List of Figures Xiv Carriage return must be used after each command or string IntroductionAbout This Manual Target AudienceUsing This Manual Certain featuresSignificance. They also provide supplemental information Degrade performance or cause a malfunctionDescription, Features and Benefits Key Features and BenefitsOptional Accessories XP-50 and XP-OPAL50 CinemaWall at a Glance Controls and IndicatorsControls and Functions Display Stand Connectors XP-50 / XP-OPAL50 XP-65 / XP-OPAL65Power Input CinemaWall Remote Control Surround buttonControls and Functions Other surfaces InstallationRemote Control Quick Setup Installation must be performed by a qualified custom videoInstallation specialist Step Procedure For Details, refer toInstallation Considerations Ambient Light VentilationOther Considerations Connecting Source Connections toCinemaWall Components toDVD Analog RGB Connections Connecting External Speakers Optional Connector Pin AssignmentsRS-232 Controller ConnectionAC Power Connection Operation Turning on the Power Changing the OSD LanguageSetting the Day and Time Setting the Computer Display Properties Selecting an Input Source Changing the Aspect Ratio Aspect ratio selection is saved independently for each input169 14943 431 linearly scales Source image horizonPlayed at the left and right Edges of the screenUsing Picture-In-Picture PIP Activating PIP Swapping the Main PIP ImagesUsing the On-Screen Menus Selecting a PIP TargetScreen or Input Source Changing the PIP Window PositionPOS./SIZE Options Picture This control is not available when Picture Menu is set to Typical Pluge Pattern for Adjusting Brightness Gray Yellow Cyan Green Magenta Red Blue Typical Test Pattern for Adjusting Sharpness CinemaWall memorizes position and size settings separately POS./SIZEOptions menu refer to page 50 is set to On Frequency is 108 MHz or greaterOr 1080p and the Aspect Ratio is set to 169 refer to SoundSET UP Signal Screensaver Is active On the remote control unit, or cycle power to the CinemaWall Refer to Changing the OSD Language on Order to activate multi-display mode, you must first setOn hides joints between displays C D Transparency cannot be used when Insert is set to on Insert cannot be used when Transparency is set to onCommand Timer refer to Present Time Setup Refer to Setting the Day and Time onDVD3 Operation Return Change Refer toLevel see below Currently activeWhen using multiple displays such as in a video wall Runco Some cases, power is transmitted to the slot whenMULTI-DISPLAY is active Picture menu is set to WarmOn page 21, the Clock Display setting has no effect Using Digital ZoomDuring the delay period, the power indicator flashes green Operation Maintenance and Troubleshooting CleaningCleaning the Display Panel Body and Remote Control Cleaning the ScreenTroubleshooting Tips Symptom Possible Causes SolutionCommand 3 bytes Parameter 3 bytes Command 3 bytes Parameter 6 bytesSerial Communications ExamplesSerial Commands Hex DescriptionDamzoom IMSPC1 SSCFNC0 VDO VWBGCT-30 Serial Communications Specifications CinemaWall SpecificationsCinemaWall Dimensions 12.31 Supported Timings Supported Signal Timings by Input Specifications Appendix A. Default Settings Table A-1. Runco Factory Default Settings for CinemaWallDefault Settings Page 020-0970-01 Rev. a September