Runco XP-65, XP-50 operation manual Troubleshooting Tips, Symptom Possible Causes Solution

Page 68

Maintenance and Troubleshooting

5.2

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the CinemaWall. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

 

Possible Cause(s)

 

Solution

 

 

 

 

 

The display does not turn on

The CinemaWall is not

Ensure that the

after initial installation.

 

plugged in or the AC outlet

 

CinemaWall is plugged in

 

 

is not active.

 

and that the AC outlet is

 

 

 

 

active.

 

The remote control

Replace the batteries.

 

 

batteries have run out.

 

 

 

 

 

 

The display is on and menus

Incorrect source selection.

• Select the correct source.

appear, but there is no

Source component is not

• Turn on the source

picture.

 

turned on.

 

component.

 

Source component is

Check connections from

 

 

connected incorrectly or

 

source component to

 

 

not at all.

 

CinemaWall.

 

 

 

 

Image is too bright and/or

Picture level (contrast) is

• Lower the contrast setting

lacks definition in the bright

 

set too high.

 

(refer to page 31).

areas of the image.

 

 

 

 

 

 

 

 

 

Image appears “washed out”

Brightness is set too high.

Lower the brightness

and/or dark areas appear too

 

 

 

setting (refer to page 32).

bright.

 

 

 

 

 

 

 

 

Colors in the image are

The Red/Pr, Green/Y or

• Ensure that the source

swapped; for example, reds

 

Blue/Pb outputs from the

 

outputs are connected to

appear blue or vice versa.

 

source are connected to

 

the correct CinemaWall

 

 

the wrong inputs on the

 

input.

 

 

CinemaWall.

 

 

 

 

 

 

RGB-HD images appear

Clock and Phase settings

• Adjust Clock and Phase

“noisy.”

 

need adjustment.

 

settings (refer to SIGNAL

 

 

 

 

on page 38).

 

 

 

 

 

Computer images do not dis-

The resolution and

Select a compatible

play correctly.

 

frequency of the video

 

resolution and vertical

 

 

card in the computer are

 

frequency (refer to

 

 

not compatible with the

 

Supported Timings on

 

 

CinemaWall.

 

page 62).

 

 

 

 

The image is too large, too

Image size and/or position

• Adjust the image size

small or positioned incor-

 

needs adjusting.

 

and/or position (refer to

rectly.

 

 

 

POS./SIZE on page 35).

 

 

 

 

 

54

CinemaWall XP-50/XP-65 Installation/Operation Manual

Image 68
Contents XP-50 XP-65 Page RuncoCare Standard Two Year Limited Warranty RuncoCare Standard FeaturesRuncoCare Claim Procedure Page Copyright and Trademarks Important Safety Instructions Compliance Information Declaration of ConformityFCC Part Page Table of Contents Maintenance and Troubleshooting SpecificationsAppendix A. Default Settings OperationList of Figures List of Figures Xiv Introduction About This ManualUsing This Manual Certain featuresSignificance. They also provide supplemental information Degrade performance or cause a malfunctionDescription, Features and Benefits Key Features and BenefitsOptional Accessories XP-50 CinemaWall at a Glance Controls and IndicatorsControls and Functions Display Stand Connectors XP-506 XP-65Power Input CinemaWall Remote Control Surround buttonControls and Functions Other surfaces InstallationRemote Control Step Procedure For Details, refer to Quick SetupInstallation specialist Installation Considerations Ambient Light VentilationOther Considerations Connecting Source Connections toCinemaWall Components toRCA-BNC adapter plug Analog RGB Connections Connecting External Speakers Optional Connector Pin AssignmentsRS-232 Controller ConnectionAC Power Connection Operation Turning on the Power Changing the OSD LanguageSetting the Day and Time Setting the Computer Display Properties Selecting an Input Source Changing the Aspect Ratio Aspect ratio selection is saved independently for each input169 14943 431 linearly scales Source image horizonPlayed at the left and right Edges of the screenUsing Picture-In-Picture PIP Activating PIP Swapping the Main PIP ImagesUsing the On-Screen Menus Selecting a PIP TargetScreen or Input Source Changing the PIP Window PositionPOS./SIZE Options Picture This control is not available when Picture Menu is set to Typical Pluge Pattern for Adjusting Brightness Gray Yellow Cyan Green Magenta Red Blue Typical Test Pattern for Adjusting Sharpness CinemaWall memorizes position and size settings separately POS./SIZEOptions menu refer to page 50 is set to On Frequency is 108 MHz or greaterOr 1080p and the Aspect Ratio is set to 169 refer to SoundSET UP Signal Screensaver Is active On the remote control unit, or cycle power to the CinemaWall Refer to Changing the OSD Language on Order to activate multi-display mode, you must first setOn hides joints between displays C D Transparency cannot be used when Insert is set to on Insert cannot be used when Transparency is set to onCommand Timer refer to Present Time Setup Refer to Setting the Day and Time onDVD3 Operation Return Change Refer toLevel see below Currently activeWhen using multiple displays such as in a video wall Runco Some cases, power is transmitted to the slot whenMULTI-DISPLAY is active Picture menu is set to WarmOn page 21, the Clock Display setting has no effect Using Digital ZoomDuring the delay period, the power indicator flashes green Operation Maintenance and Troubleshooting CleaningCleaning the Display Panel Body and Remote Control Cleaning the ScreenTroubleshooting Tips Symptom Possible Causes SolutionCommand 3 bytes Parameter 3 bytes Command 3 bytes Parameter 6 bytesSerial Communications ExamplesSerial Commands Hex DescriptionDwaovlon OSPSCR0 Specifications CinemaWall SpecificationsCinemaWall Dimensions CinemaWall Model XP-50 Dimensions with Optional Table StandCinemaWall Model XP-65 Dimensions with Optional Table Stand Supported Timings Supported Signal Timings by Input Specifications Appendix A. Default Settings Table A-1. Runco Factory Default Settings for CinemaWallDefault Settings Page 020-0970-00 Rev. B March