Wegener Communications 562 manual Customer Service, Warranty, Technical Support

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Unity 552 User’s Manual

CHAPTER 5 CUSTOMER SERVICE

5.1 Warranty

The following warranty applies to all Wegener Communications products including the iPump 562:

All Wegener Communications products are warranted against defective materials and workmanship for a period of one year after shipment to customer. Wegener Communications' obligation under this warranty is limited to repairing or, at Wegener Communications' option, replacing parts, subassemblies, or entire assemblies. Wegener Communications shall not be liable for any special, indirect, or consequential damages. This warranty does not cover parts or equipment which have been subject to misuse, negligence, or accident by the customer during use. All shipping costs for warranty repairs will be prepaid by the customer. There are no other warranties, express or implied, except as stated herein.

5.2 Technical Support

If the unit should fail to perform as described, if you need help resolving problems with your iPump 562, or for questions about obtaining service for your iPump 562, please contact Wegener Communications Customer Service at (770) 814-4057, Fax (678) 624-0294, or e- mail service@wegener.com.

To return a product for service:

1.Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of the RMA Request Form to (678) 624-0294. Or you may e-mail the same information to: service@wegener.com.

2.To help us identify and control returned units, plainly write the RMA number on the outside of the product-shipping container. This will help us return your unit to you as quickly as possible.

3.Return the product, freight prepaid, to the address below:

Service Department RMA# ________

Wegener Communications, Inc.

359 Curie Drive Alpharetta, GA 30005

Note: All returned material must be shipped freight prepaid. C.O.D. shipments will not be accepted.

www.wegener.com

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Contents IPump Wegener Communications, Inc 800092-01 Rev. a First Edition JulyFCC Part 15B Class A, UL/C-UL1950 3rd EN5502498 Table of Contents Controlling and Monitoring Erminal D Iagterm C Ommands This page intentionally left blank 800092-01 Rev. a List of Tables This page intentionally left blank 800092-01 Rev. a List of Figures 34 iPump 562 OSD Display Current Warnings Digital Media Sever General InformationManual Overview Product OverviewRear Panel IPump 562 Product SpecificationsFeatures and Options Compel Network Con- trolInterfaces ConnectionsExternal Input/OutputExternal Input/Output Interfaces Pdif Digital Audio Connector Input/Output DescriptionHdmi Digital Audio/Video Connector Input/Output Description Connector Input/Output DescriptionIPump 562 RF Characteristics RF CharacteristicsTechnical Specifica- tions IPump 562 Video Decoder Video DecoderIPump 562 Composite Video Output Composite Video OutputComponent Video Output IPump 562 Unbalanced Audio Output IPump 562 Component Video OutputAudio Decoder Unbalanced Audio OutputLocal Hard Disk Driver HDD LNB DC Power RF Port 1 onlyAC Power Serial PortPhysical Characteristics Safety SummaryPhysical Characteristics 14 iPump 562 Physical CharacteristicsLocation and Mounting InstallationPrecautions Unpacking and InspectionRack Mounting Desktop InstallationCircuit Overloading Reliable EarthingOperation Front Panel Controls IndicatorsControlling and Monitoring Push-buttons Menu Navigation using Push-buttonsNormal Diagterm Terminal CommandsMode LED Status Condition AlarmControl Normal FunctionsCompel SystemTune to a carrier Carrier Settings screenCurrent Channel screen LNB Setup screen Configure LNB optionsChannel Information Options LNB configuration options Monitor Signal QualitySignal Quality Setup screen Indicator Threshold screen IPump 562 OSD Signal Quality Setup ScreenSignal Strength Meter screen Indicator Threshold screen optionsSubtitling Setup screen Operation Subtitling Setup screen optionsConfigure the Advanced Setup screen Unit forUnit Setup screen 11 iPump 562 OSD Advanced SetupVideo Decoder Options Set Decoder OptionsAudio Output Options Setup AudioSet LAN IP Networking options Select Activate SettingsSet LAN-based Decode options LAN Decode OptionsSet Terminal options 10 Networking Configuration SettingsSet Printer Options 11 Terminal OptionsOption Possible values Console Baud-rate Option Possible values User Relay On/Off 12 User Relay Setup OptionsSet User Relay Set Date and Time informationYes / No 13 Date and Time Information SettingsSwitch Application to different software version Set Unit LabelUnit Status screen Monitor Status InformationCurrent Quality screen Signal Quality screenSignal Quality screen History This Setting screenQuery Network History Elapsed Times screenFind Software Version information Display LAN IP Network informationClear Statistics used for diagnosis 29 iPump 562 OSD Version InfoPlay out play lists of media files View Alarms/Warnings32 iPump 562 OSD Main Menu 34 iPump 562 OSD Display Current Warnings This page intentionally left blank 800092-01 Rev. a Settings Parameters for the iPump Perms/Temps/Searching & SettingsSearch Functions Signal Quality Monitoring Settings Table or Search TableIPump 562 Settings Groups Parameter Description Modulation Signal Quality InformationFrequency Tagging General RulesThis page intentionally left blank 800092-01 Rev. a Warranty Customer ServiceTechnical Support Customer Service Apx 1.1 Diagterm Group Commands Appendix 1 Terminal Diagterm CommandsTable Apx 1.1 Diagterm Group Commands Apx 1.2 Diagterm Individual Commands Table Apx 1.2 Diagterm Individual Commands 800092-01 Rev. a Appendix 2 Menu Tree Main Mail service@wegener.com Fax 678 Apx 3.1 Return Materials Authorization Request FormAppendix 3 RMA Request Form This page intentionally left blank 800092-01 Rev. a Numerics IndexPdif , 4 search