Lucent Technologies 108196197 ÊHoldÊ, ÊConferenceÊ, ÊTransferÊ, To end the conference, hang up

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Call Handling

ÊHoldÊ

When you have a call or conference on hold, your phone beeps once each minute and the display briefly shows Call on Hold.

1.Press the Hold button to put a call on hold.

Do not press the Drop button to end a conference while the call is on hold.

2.To return to the call or conference, press the flashing ICOM, SA, or line button that is holding the call.

ÊConferenceÊ

A conference call can have up to three inside participants, including yourself, and up to two outside participants.

1.Dial the first outside number or extension. Announce the call.

2.Press the Conf button to put the call on hold.

3.Select an ICOM, SA, or numbered line button.

4.Dial the next number or extension.

5.Announce the call and press the Conf button.

6.Repeat Steps 2–5 for each participant.

Press the Drop button and line button to drop any participant added.

Press the Hold button to temporarily leave the conference. Then press any participant’s line to rejoin the conference.

7.To end the conference, hang up.

!SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on that extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

ÊTransferÊ

Ask your system manager whether your system is programmed for one-touch transfer with automatic completion. For information about Auto Dial buttons, see p. 18. If your co-worker is unavailable, consider using Barge-In (p. 19), Paging (p. 22), Park (p. 23), or Camp-On (p. 20).

To transfer a call with one-touch transfer and automatic completion:

Press the DSS or Auto Dial button for the co-worker to receive the call. You do not announce the call.

To transfer a call with one-touch transfer without automatic completion:

1.Press the DSS or Auto Dial button for the co-worker to receive the call.

2.Announce the call and hang up.

To transfer a call without one-touch transfer or automatic completion:

1.Press the Transfer button.

2.Press the DSS or Auto Dial button or dial the extension for the co-worker to receive the call.

3.Announce the call and hang up.

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Contents Contents Page Your Merlin Legend MLX Direct-Line Console Understanding Your DSS Fixed Page ButtonsMessage Status Button DSS Buttons Reserved buttonsIcom Ring SA RingIcom Voice SA VoiceÊRingsÊ Tone MeaningRing Meaning Feature Finder Calling If you want to ThenCustomizing Your Phone If you want to Then Covering CallsHandling Console Basics See Forward & Follow Me, pMessaging If you want to Then PrivacyTimekeeping Headsets ÊHeadset FeaturesÊSee Programming Buttons & Settings, p ÊHeadpiecesÊCall Handling ÊAnswering CallsÊÊMaking CallsÊ ÊHoldÊ ÊConferenceÊÊTransferÊ To end the conference, hang upMessaging If you want to ThenÊSend/Remove MessageÊ ÊRemindersÊÊSignaling & NotifyÊ ÊReceiving MessagesÊTo read and respond to messages on your display Select Messages MsgsÊLeaving MessagesÊ ÊPosting MessagesÊPress the Leave Message button you have programmed Directories ÊPersonal DirectoryÊUsing Features ÊDisplay-Only FeaturesÊÊOther FeaturesÊ Feature CodesOften-Used Features ÊAlarmÊÊAlarm Clock & TimerÊ ÊAccount CodesÊÊAuthorization CodesÊ ÊAuto DialÊTo cancel a Callback request Barge-InÊCallback & Line RequestÊ To useÊCall WaitingÊ ÊCamp-OnÊÊCoverageÊ To turn Call Waiting on or offÊDirect Voice MailÊ ÊDo Not DisturbÊÊLast Number DialÊ To change the status from your consoleÊNight ServiceÊ ÊForward & Follow MeÊÊPagingÊ ÊParkÊ ÊPark & PickupÊÊPickupÊ ÊPrivacyÊÊSaved Number DialÊ ÊSystem Speed DialÊDisplay Reference Feature Name Line Display Abbreviation Paging Groups Loudspeaker Paging Line Number Zone AllGroup Name NameProgramming Buttons & Settings Programming Codes Special Characters Ê AllowedConf