LaCie DVD121 user manual Contacting Customer Support, Before You Contact Technical Support

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LaCie Dupli Disc DVD121 USB 2.0

Contacting Customer Support

User Manual

page 39

 

 

6. Contacting Customer Support

6.1. Before You Contact Technical Support

Read the manuals and review the Troubleshooting section. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie device to work properly, contact us via the provided Web link. Before contacting us, make

sure that you have your LaCie drive’s serial number on hand. Also note your system’s and the drives’ firmware information prior to contacting after sales (refer to page 30, System Info and Devic Info).

LaCie Asia, Singapore, and Hong Kong

LaCie Australia

Contact us at:

Contact us at:

http://www.lacie.com/asia/contact/

http://www.lacie.com/au/contact/

LaCie Belgium

LaCie Canada

Contact us at:

Contact us at:

http://www.lacie.com/be/contact/

http://www.lacie.com/caen/contact/ (English)

LaCie Denmark

LaCie Finland

Contact us at:

Contact us at:

http://www.lacie.com/dk/contact

http://www.lacie.com/fi/contact/

LaCie France

LaCie Germany

Contact us at:

Contact us at:

http://www.lacie.com/fr/contact/

http://www.lacie.com/de/contact/

LaCie Italy

LaCie Japan

Contact us at:

Contact us at:

http://www.lacie.com/it/contact/

http://www.lacie.com/jp/contact/

LaCie Netherlands

LaCie Norway

Contact us at:

Contact us at:

http://www.lacie.com/nl/contact/

http://www.lacie.com/no/contact/

LaCie Spain

LaCie Sweden

Contact us at:

Contact us at:

http://www.lacie.com/es/contact/

http://www.lacie.com/se/contact

LaCie Switzerland

LaCie United Kingdom

Contact us at:

Contact us at:

http://www.lacie.com/chfr/contact/ (Français)

http://www.lacie.com/uk/support/request/

http://www.lacie.com/chde/contact (Deutsch)

 

LaCie Ireland

LaCie USA

Contact us at:

Contact us at:

http://www.lacie.com/ie/contact/

http://www.lacie.com/contact/

LaCie International

Contact us at: http://www.lacie.com/intl/contact/

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Contents Table of Contents Contacting Customer Support LaCie Dupli Disc DVD121 USB Forward Class I Laser product Health and Safety PrecautionsMedia Precautions General Use PrecautionsIntroduction To The LaCie Dupli Disc DVD121 Data Safety Manual UpdatesFew Words About Copyright Laws Your LaCie Dupli Disc DVD121 Supported DVD FormatsSupported CD Formats Front View Views Of The DriveDVD Duplicator Ver Front View Control PanelFront View DVD-ROM And DVD±RW Drives Rear View DVD Duplicator 1-1 ver Initialize Sdram Detect Drives Setting Up Your LaCie Dupli Disc DVD121Powering On Your LaCie Dupli Disc DVD121 Connecting Via USBTurning Off The LaCie Dupli Disc DVD121 USB ModeUSB LH mode Back to SA-Mode? Yes How to activate USB connectivity on your duplicatorUsing Your LaCie Dupli Disc DVD121 Language Copy OK CopyCopy Copying DVD Xxxx.x MBTesting DVD Xxxx.x MB Dxxxx TestTest Test & Copy Test & CopyTest & Copy OK Copying DVD Xxxx.x MB Dxx.xx Compare VerifyDisc Info PrescanSelect Source ImageEdit Track Burn Complete Select Track End 1Track0325End edit disc and burn?Yes Copying- 48X Edit 1/10 1/110.2 .2 CD to HDD 10.3 .3 Play Audio Track10.4 .4 Close Session Setup Setup11.2 .2. CD Burn Speed Setup LanguageCD Burn Speed 11.1 .1. LanguageSetup Read Speed Setup Auto Start DriveSetup Startup Menu 11.8 .8. Auto Compare Setup Auto VerifySetup Auto Compare 11.7 .7. Auto VerifySetup Eject Disc Setup Burn ModeSetup Display Time DVD-RW ND-3550A Setup Button SoundSetup Device Info Setup System Info11.17 .17. Quick Erase USB ModeSetup Quick Erase Setup Full EraseAdvanced Setup Advanced Setup13.4 .4. Format HDD 13.3 .3. Read Error Skip13.1 .1. UnderRun Protect 13.2 .2. Overburn13.8 .8. Compare Firmware 13.7 .7. Update Firmware13.9 .9. H/W Diagnostic 13.10 .10. Local Default13.12 13.12. Isrc & MCN 13.13 .13. CD-TEXT13.14 .14. USB Option Troubleshooting Emergency Ejection Of Discs Display Screen Messages Before You Contact Technical Support Contacting Customer SupportWarranty