GE DVMRe user manual Warranty and Service, Factory Service, Factory Address

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11Warranty and Service

11.1 Factory Service

Warning: Do not open the top cover or attempt to service the unit, as this may expose you to dangerous voltages and other hazards. Programmer maintenance of this unit is limited to external cleaning and inspection. Refer all servicing to qualified personnel.

If the unit requires factory service, contact the dealer who supplied the unit to you for the correct procedures on returning the unit to the factory or the nearest factory service center.

If the dealer is not available, contact the manufacturer of the unit as detailed below and request a Return Material Authorization number (RMA). The unit’s serial number must be provided before a RMA number can be issued. Units returned to the factory for service must have freight and insurance prepaid, and must show the RMA number clearly on all shipping documents. The failure symptoms must be clearly described by the operator and enclosed with the unit together with a copy of the original suppliers invoice. Failure to comply with these instructions will delay service of the unit, and may result in the unit not being accepted by the Repair Center.

Factory Address

GE-Interlogix, Kalatel Division

Attention: Repair Center

3197-C Airport Loop Drive Costa Mesa, CA. 92626 United States of America

Telephone: 800-343-3358 (7:00 AM to 4:30 PM, Pacific Time)

In Oregon: 541-754-9133

Fax: 541-754-7162 (24 hours a day)

For warranty information, see the following page.

0150-0193F

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Kalatel DVMRe Triplex

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Contents Kalatel DVMRe Triplex Page Important Information Contents Searching AlarmsRS232 Remote Control Protocol WebBrowser11.1 11Warranty and Service10.2 Scheduled Macro Table 11.2DVMRe Triplex Overview Products Featured In This ManualFeatures Product DescriptionPasswords Default Passwords Four-Channel UnitsUnpacking Installation EnvironmentPackage Contents Ten and Sixteen-Channel UnitsAssociated Equipment Back PanelComposite Monitor Output Alarm I/O PortCamera Inputs Monitor OutputNormally Open and Normally Closed Connections Alarm InputAlarm PCB AUX Port Alarm Relay OutputExternal Alarm Acknowledge Input Voltage 30V MaxEthernet Port RS485 ConnectorRJ-45 Pin Configuration For RS485 Port Scsi Port RJ-45 Pin Configuration For Ethernet PortIeee 1394 Firewire Port Gender on unit FemalePower-Up Check Record And Playback Quality Minimum Recommended Menu SetupQuickInstall Main Menu Location Section Menu Item Manual Front Panel DMVRe Triplex Basic OperationsPrincipal Operating Modes Play Forward Button Begins PlaybackLive Viewing Playback Stop Button Stop PlaybackSearching Recorded Data Sequence Button Number ButtonRecord Button RecordingMonitor Displays During Recording Active Cameos Entering Active Cameo ModeDisplay Options Available Multiscreen DisplaysSelecting Cameras Returning To The Default Sequence ListSequencing Dwell TimeStatus Indicators On-screen IndicatorsChanging Position And Color Of Title And Status Indicators Sequencing In CameosStatus Display Box Triplex ModeConditional Indicators ATM/POS Text DisplayStop Reverse Play Button Jog / Shuttle Freeze Button Stop ButtonZoom and Function Button Print Image FeatureNumber Button Sequence Button Conditions Printer SetupEquipment Menu Notation In This Manual Accessing The Menu SystemMenu System Overview Available MenusMenu Shortcuts Menus In This ManualNavigating The Menu System Opening the Drop Down Menus Rotate the JogMain Menu Overview Main MenuTime/Date Main Menu → Time/Date → Time / Date DisplayMain Menu → Time/Date → Set Master / Slave Main Menu → Time/Date → Set Date FormatMain Menu → Time/Date → Set Date Main Menu → Time/Date → Network Time Setup Main Menu → Time/Date → Set RegionMain Menu → Sequencing → Fullscreen Dwell RecordMain Menu → Sequencing → Multiscreen Dwell Main Menu → Record → Record Quality Main Menu → Record → Record TimerMain Menu → Record → Event Settings Record Quality Picture Quality Disk Space NeededMain Menu → Record → Timelapse Record Rate Camera 1 0.40 pps 2.5 sppMain Menu → Record → Event Record Rate Main Menu → Record → Activity Record RateMain Menu → Record → Alarm Record Rate Days 16 h TotalNo Overwrite Main Menu → Record → Record ModeMain Menu → Record → Disk Maintenance Write OnceMain Menu → Alarms → Input Configuration AlarmsMain Menu → Record → Auto Delete Mode Should not be the only alarm device on siteMain Menu → Alarms → Alarm Latch Main Menu → Alarms → Alarm ActionMain Menu → Alarms → Alarm History Main Menu → Alarms → Alarm Record ModeMain Menu → Alarms → Enable / Disable ∙ Enable All ∙ Disable AllMain Menu → Alarms → Relay Configuration Main Menu → Alarms → Link To a MacroMain Menu → Alarms → Fullscreen Alarm Main Menu → Alarms → Buzzer SetupMain Menu → Alarms → Notification Main Menu → Alarms → Videoloss ActionMain Menu → Alarms → Pre Alarm Duration Email Notification SetupTCP/IP Notification Setup EnableMain Menu → Macro → Macro Record Main Menu → Alarms → Archive AlarmsMacro Macro Excluded Features Main Menu → Macro → Timed Macro StartRunning a Macro Motion DetectionMain Menu → Macro → Edit Submacro Daylight Savings Time Alternate MethodMain Menu → Motion Detection → Setup Parameters Main Menu → Motion Detection → Enable/Disable DetectionIndividual Enable Menu Activity Detection SetupActivity Grid Setup Screen Intrusion Detection SetupMain Menu → Motion Detection → Setup Active Zones Sensitivity Scope Camera SetupMain Menu → Camera Setup → Camera Titles Main Menu → Motion Detection → Indicate DetectionEdit Titles Main Menu → Camera Setup → AGCTitles Display Camera Title Edit MenuPower Up Disable Main Menu → Camera Setup → Camera DisableIndividual Disable Auto Disable NowMain Menu → Archive Setup → Port Select Archive SetupMain Menu → Camera Setup → Camera Scope Luminance HistogramAudio Setup CommunicationsPots Setup PortMain Menu → Communications → RS485 Main Menu → Communications → Ethernet SettingsBaud Rate Changing the Installer or Operator Passwords Factory SettingsReturn To Factory Defaults Front Panel LockActivate The Ethernet Password QuickInstall MenuEthernet Password Deactivate The Ethernet PasswordOperator Menu Overview Operator MenuSystemView Menu SystemView Menu OverviewView Screens Alarm ActionCamera ∙ Enable/Disable 1 = Enabled, 0 = Disabled View Screen∙ Target Size 1 through Record Timer∙ Relay Output None, 1, 2, 1+2 ∙ Link to Event Yes or No Record Rate∙ Time Zone GMT+0000 ∙ QuickWave CD Write On or Off ∙ Network Address∙ Keyboard Lock On or Off ∙ Record Lock On or Off Alarm Output AlarmsAlarm Input Alarm AcknowledgeLive Alarms Displays Alarm Operations During PlaybackMonitor-B Display During Alarm Channel UnitsRecorded Alarms Alarm History BoxSearching For Recorded Alarms Searching Search Menu OverviewSearch Button Disk Analysis ScreenQuick Archive to CD Motion Search Function ButtonSearch Filters Selecting Search ParametersSearch Results Activate SearchTo access the web interface WebBrowser∙ The Main Viewing Area The large blue area WaveBrowser Overview and ControlsMain Viewing Area Drop Down Volume List Box Button PanelName Code Description Example DVMRe Triplex WaveLinkFunctionality Email Links Connections Technical SpecificationsGeneral VideoPart Numbers AudioMotion Detection Message Structure Alarm/Event FieldAlarm/Event Message TypeAlarm/Event Description Front Panel Button EmulationData Structure Configuration and Status Data structureMacro Description Number Macro TablesMacro Functions Table Scheduled Macro Table Event Day Time Macro to RunFactory Address Warranty and ServiceFactory Service Warranty and Return Information Advance Replacement Policy0150-0193F