Samsung SDE-3001, SDE-3003, 4 CHANNEL DVR user manual Troubleshooting

Page 97

TROUBLESHOOTING

Symptom

Countermeasures

The system does not turn on and the indicator on the

Check if the power supply system is properly connected.

front panel does not work at all.

Check the system for the input voltage from the power source.

 

If the problem persists even after you have taken the above actions,

 

check the power supplier and replace it with a new one if neccessary.

Some channels display just a black screen even if

Check if the camera connected to the system properly displays the

they receive video sources.

image. Sometimes, this problem may occur on a camera that is not

 

properly connected to the video source.

 

Check if the camera is properly supplied with power.

 

Sometimes, this problem may occur on a channel with weak video

 

signal from a video distributor that is connected to multiple systems. In

 

this case, input the video source of the camera directly into the DVR.

 

This may find the cause and solve the problem.

If I press the [REC] button on the front panel, the

Check if there is a free space on the HDD for the recording.

REC indicator does not flash, nor the player start

Check if the record mode is set to ON in the record mode setting.

recording.

 

The screen displays the logo image repeatedly.

This may occur from a problem with the main board, or the related

 

software is corrupt.

 

Contact the nearest service center for more information.

The Channel button does not work on the Live

The Channel button does not work if the current screen is in the event

screen.

monitoring mode.

 

In the event monitoring screen, press the [ALARM] button to exit the

 

screen and select a channel.

The cursor will not move to the Start button when I

Check if the channel and the date that you want to play are marked

start the calendar search.

with the V symbol.

 

Both channel and date should be checked before you can start playing

 

with the Start button.

When the alarm sounds, I press the [ALARM] button

Press the [MENU] button to release the alarm in the following way:

on the Remote Control to release the alarm but it

1) To release the event monitoring mode : Monitoring Mode – set the

does not work. The alarm persists and I could not set

duration of the event monitoring to Off.

it off in any way.

2) To release the alarm sound : Event Record Mode - Alarm (Motion

 

Detection/Video Loss) – deactivate the alarm sound.

 

3) To release the event : Event Record Mode - Alarm (Motion Detection/

 

Video Loss) – set the mode to Off.

A message of “Need to reset date/time.” Is displayed

This message is displayed if there occurs a problem with the time

on the screen.

setting of the internal clock or an error in the clock itself.

 

Contact the retailer or the service center for more information.

The time bar is not displayed in Search mode.

The timeline can switch between normal and extension mode.

 

In extension mode, the time bar may not be displayed in the current

 

timeline. Switch to normal mode or use the left or right button to

 

navigate through the time bar.

The “NO HDD” icon and an error message are

Check the HDD for connection. If the problem persists in a normal

displayed.

condition, contact the nearest service center to have the HDD checked

 

by the service personnel.

APPENDIX

English _97

Image 97
Contents Channel DVR Channel DVR  Overview Important Safety InstructionsOverview Before Start BatteryContents Using Search Viewer Using Live ViewerViewer Setup SEC Backup ViewerFeatures Standards Approvals Package ContentsPart Names and Functions Front Part Names and Functions Rear Using the Numeric buttons Remote ControlChanging the Remote Control ID Checking the Installation Environment Installation Connecting with Other DeviceConnecting the USB Connecting the VIDEO, AUDIO, and Monitor Only one mouse port is available  Connecting with Other Device Connecting the CameraRJ-45 Cable Length 18.3m, 60ft IR LEDCamera Bracket Specification Installing the cameraCamera Bracket Adjusting the Camera Bracket Connecting the alarm input signal Connecting the Alarm INPUT/OUTPUTConnecting the alarm output signal Connecting to Network through Ethernet 10/100BaseT Connecting the NetworkConnecting to the Network using the router Internet Connecting to Internet through AdslStarting the system Getting StartedShutting Down the System  LiveLocking All Buttons LoginIcons on the Live Screen Live Screen ConfigurationLive Split Mode Menu Error InformationSplit Mode Menu Live Screen MenuSingle Mode Menu View the Launcher Menu Alarm FreezeSystem Date/Time/Language Time. Switching the screen mode Live ModeSwitching the screen automatically PIPSwitching to Single Mode Channel SettingSpot OUT Selecting a Spot Out modeZoom Multichannel Live MenuAudio ON/OFF Audio ON/OFF in Single modeFreeze Event MonitoringCH2 Setting the Date/Time/Language System SetupDate/Time/Language Using the Calendar Setting HolidayUsing Virtual Keyboard Setting the AdministratorPermission Management Permission ManagementTo set the group authority Setting the GroupTo restrict the user permissions To change the user passwordSetting Permissions Setting the UserWhen the user setup is done, press OK  Using the DVRChecking the System Information System ManagementSystem Management Updating the Software  UsingLog Information SettingsSystem Log Event Log Backup LogUse the up/down buttons Select Event Log Use direction buttonsSetting the Camera Setting the DeviceCamera Press Enter buttonStorage Device When the camera setup is done, press OKConfirming Devices You can check information on storage devicesYou can format a storage device FormattingSelect Format FormattedRemote Devices HDD AlarmRemote Device Setting Display position Setting the MonitorMonitor Move to Monitor, and press Enter buttonSetting the Screen Mode Setting the Spot OutRecording Schedule Setting the RecordingRecord Recording ScheduleSetting Standard Recording Properties REC Quality / ResolutionEvent Record Duration Recording Color TagsRecord Option Setting Event Recording PropertiesWindow of sensor detection setup appears Setting the EventSensor Detection Detection, and press Enter buttonMotion Detection Setting the Motion Detection AreaWindow of video loss detection area setup appears Alarm ScheduleWhen the Alarm Schedule setup is done, press OK Video Loss DetectionSetting the Backup BackupYou can backup the desired data to a connected device BackupConnection Mode Network ConfigurationSetting the Connection You can set the network connection route and protocolMove to Connection Mode, and press Enter Setting the ProtocolWhen no router is used Connecting and Setting the NetworkInternal Port Range Set the same to the External Port Range When a router is usedLive Transfer Ddns SettingLive Transfer Smtp Setting Mailing ServiceEvent Setting Recipient Setting Group SettingWhen the recipient setting is done, press OK Search It does not appear in Backup SearchTime Search You can search for recorded data of a desired timeEvent Search Backup SearchSearch & Play Motion Search Motion SearchPlayback Backup RangePlay  For data search, refer to Search.REC Records all channels in Live mode Partial Backup Using the Playback ButtonMode Switch DVR setIntroducing WEB Viewer What is Web Viewer? WEB Viewer Click Install Connecting WEB ViewerUsing Live Viewer Single Mode You can change the split mode by clicking each number iconQuad Mode Full Screen ModeConnected DVR Setting the display of the OSD time informationCapture Saves the current screen into a BMP or Jpeg file Saving the Live Screen on the PCUsing Search Viewer SPLIT-SCREEN Saving the Live Screen on the PC Searching the Recorded Video in the Calendar You can configure the various settings of the DVR system Viewer SetupSystem Date/Time/LanguagePermission Management HolidaySystem Management Camera DeviceStorage Device Monitor Remote DeviceRecord For more information, refer to Setting the Recording.Recording Schedule Event Record DurationEvent REC Quality & ResolutionRecord Option Sensor DetectionYou can set the alarm output time if a video loss occurs Alarm ScheduleMotion Detection Video Loss DetectionYou can check the Ddns settings For more information, refer to Network Configuration.Network ConnectionSmtp Mailing ServiceKey Features What is Mobile Viewer?About Mobile ViewerRecommended System Requirements SEC Backup Viewer Backup Viewer UTP Product Specification CameraHumidity Mechanical Weight 300g 115g Appendix 500GB Sata HDD 1TB Sata HDD Product SpecificationHdmi Category Details Factory Default Default SettingManagement 4CIFL DurationSmtp Troubleshooting 4CIF 2CIFCIF Preamble Open Source License Report on the ProductVersion 2, June USAPage No Warranty Some devices are designed to deny users access to How to Apply These Terms to Your New ProgramsGNU Lesser General Public License instead of this License Source Code Terms and ConditionsConveying Verbatim Copies Additional Terms Automatic Licensing of Downstream Recipients Acceptance Not Required for Having CopiesUse with the GNU Affero General Public License PatentsRevised Versions of this License Interpretation of Sections 15 Limitation of LiabilityEND of Terms and Conditions Page Modified work must itself be a software library Page How to Apply These Terms to Your New Libraries Original SSLeay License OpenSSL LicensePage Correct disposal of batteries in this product Chertsey, Surrey, United Kingdom KT16 OPS Sales Network