Nikon MRDI user manual Product Support

Page 34

SECTION 7

Product Support

If after troubleshooting your camera, and you still have problems, collect the following data about your application and situation and call Fairchild Imaging Customer Support.

Note: You may want to photocopy this page to fax to Fairchild Imaging @ 408-735-7352

Your Name

Company name

Your phone number

Your Fax number

Product Model Number

(e.g. CAM/CMOS – 2K.LS)

Camera serial number

Detailed description of problem encountered

Please attach description with as much detail as

 

appropriate

When calling Fairchild Imaging, 1-800-325-6975, ask for Customer Support.

Fairchild Imaging • CAM/CMOS-2K.LS Line Scan Camera User’s Manual • Rev A • 34 of 41

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Contents OWL Camera Series CAM/CMOS-2K.LS CAM/CMOS-2K.LS Line Scan Camera Rev a Fairchild Imaging, Inc TerminologyTable of Contents Product Support TroubleshootingHandling Instructions Camera Link IntroductionProgrammability Camera HighlightsDescription UsabilityCamera Specification RDI and Mrdi Performance Specification Full Spectrum of ApplicationsThermal Considerations LinkRDI and Mrdi Responsivity Curve Image Sensor Page Connectors, Pinouts, and Cables Installation OverviewCamera Hardware Interface Power Supply Camera Pin # Frame Grabber Pin # Channel Link SignalHirose HR25-7TR-4P Receptacle LED Indicator Status LampBack View of CAM/CMOS 2K.LS Camera Control CommandsQuick Start with the Camera LinkTM Interface You must cover lens when performing this operation SSM LED Camera Command Summary Command Definition SummaryFour Modes for Synchronizing with the CAM/CMOS 2K.LS GSNSummary of CAM/CMOS-2K.LS Modes Line Start End 2 -- Mode 1 Freerunning 3 -- Mode 2 ExSync Synchronization Data Camera Output ElectShutter Synchronization Timing Values CAM/CMOS-2K.LSCamera Dimensions and Mounting Facilities Mechanical and Optical GuidanceLensing Lens Mount Extender TubePage Page Illumination LensesPositioning Accuracy of the Sensor Chip in the Camera Light SourcesLens Modeling Electrostatic Discharge Cleaning the Sensor WindowHandling Instructions Preventing ESD DamageUse the Camera Control Interface to Perform Checks TroubleshootingCheck the Obvious Things Out First Other Areas You Should CheckEverything Seems To Be Working, But No Image Data Clocking/Output SignalsNo Output Or Non Specification Output Horizontal Lines or Patterns in OutputProduct Support Channel Link is a Widely-Used Signaling Method Camera LinkTM IntroductionCamera Control Signals Video Data SignalsCommunication Port Assignments PowerFor More Information on CameraLinkTM Camera Link Connections -- the MDR 26-Pin Connector Figure A.1 Channel Link OperationPage Page Figure A.4 Camera Link Cable