Digimerge DHU104 instruction manual Troubleshooting, Problem, Check

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Troubleshooting

Troubleshooting

When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Digimerge Technical Support:

Problem:

DVR Unit is not receiving power, or is not powering up

Check:

•Confirm that all cables are connected correctly.

•Confirm that the power adaptor is securely connected to the back of the unit.

•Confirm that there is power at the outlet:

z

z

Connecting the power cable to another outlet

Test the outlet with another plugged device (such as an electric calculator or phone charger)

•If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.

•Confirm that the unit is powered on (LED indicators on the front should be ON).

Problem:

The image on the DVR does appears, but does not have sound

Check:

•Check the VOLUME

•Check the AUDIO connections to the DVR

•Check the Configurations in the RECORDING MENU.

Problem:

There is no picture appearing on a Channel / Camera is not displaying

Check:

•Check the camera video cable and connections

•Disconnect and reconnect the cable at the DVR and at the Camera

•Try moving the camera to another channel or use another cable

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Contents
Digital Video Surveillance Recorder Page Important Safeguards InstallationService General Precautions General PrecautionsDVR Features Table of Contents Event / Sensor Remote Control Hardware & Software Getting StartedFront Panel Rear Panel Remote Control 15. F3 N/AMouse Control Mouse ControlsDisplay Modes Initial Loading SequenceIndividual Camera Display Network Indicators Network Connectivity IndicatorCovert Camera Mode Display ModesPTZ Pan/Tilt/Zoom & Focus Controls PTZ Control Screen Focus Control ScreenKey Lock System Power OffSystem Log Off System ShutoffMenu Navigation Controls Active Option IndicatorMenu Navigation Controls & Tips Virtual Keyboard ControlPlayback and Navigation Controls Navigation / PlaybackRecording Menu Controls Record Setup MenuSelect Record Setup Panic RecordingSimple Recording Setting Advanced RecordingTime Interval Bar Selected Hour Changed Time Block Activation Manual Recording Search Mode Search By TimeSearch By Event System Setup Controls EnterSystem Setup Menu OSD Onscreen DisplayMonitor Camera Menu Camera TitleColor Setup PTZ SetupContrast, Tint and Color for individual PTZ Properties Motion SensorSelected Area is shaded in Grey Sound Menu SoundBuzzer DATE/TIME Network Time Server SetupSystem Menu User Management Controls forNetwork Mail Setup User Management ADD User ScreenSystem Management System Information ScreenFirmware Update Factory Defaults Control DeviceSystem Data Event / Sensor HDD EventAlarm Input Alarm OutputBuzzer Output Email Notification Disk Management Format Erases all Hard Drive dataArchiving Archiving MenuError Messages Archiving OptionsNetwork Connectivity Overview IP & MAC Address Finding Your External IP Address Setting Up Your Ddns Account Navigate to http//ddns.digimerge.netUser Name Domain Name Password Router Computer Router Port ForwardingTCP/IP Port Internet Internal NetworkDdns Setup Troubleshooting ProblemCheck Appendix 1 System Specifications General SpecificationsRecording Specifications Appendix 1 System Specification cont’dAlarm Specifications Network SpecificationsDVR Specifications LbsAppendix 2 Digimerge Client Software Requirements Appendix 3 Monitor Out DVRNot Included Appendix 4 Connecting Motion/Alarm DevicesInstalling a Sensor GroundAppendix 5 Connecting a PTZ Camera Installing a PTZ RS-445 Type PTZ CameraPTZ Camera Not Included Appendix 6 Full Connectivity Diagram BNC CamerasAppendix 7 Replacing the Hard Drive Replacing the Hard DriveFormatting the New Hard Drive Appendix 8 Using the Storage Calculator Appendix 9 System Setup Tips Navigating within the System MenuMake Sure That the Date and Time are SET Prior to Recording Formatting the Hard Drive Camera Setup Backing up your System Configurations Appendix 10 Using Listen-In Audio Appendix 11 Playing Recorded Video Data Search By Event Setting An Individual Time Block Appendix 12 Recording ModesSetting Multiple Time Blocks Appendix 13 Setting Up Remote Viewing What do I need?IP & MAC Address Setting Up Your Ddns Account User Name Domain Name Password Network Router Port Forwarding Ddns Setup Digimerge NetViewer Software Connection Manager Adding a GroupAdding a Site Individual Unit Configuration Camera Assign Set each camera to a portionDigimerge NetViewer Software Remote Connection Limited Warranty Canada Page IT’S ALL on the WEB
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