JVC VN-C655 manual Troubleshooting, Symptom Causes/Remedial Actions, 112

Page 112

Others

Troubleshooting

Symptom	Causes/Remedial Actions

Forgotten the VN-C655 IP	● Use the "Search" function in the "VN-C655U Setup Tool"
address that was changed using	to view the list of IP addresses for cameras connected to
the "VN-C655U Setup Tool".	the network. (☞ Page 28)

Unable to record.	● Has the folder for saving images been deleted?
	Check to ensure that the folder exists. (☞ Page 77)
	● Is the hard disk of your PC full?
	Check the available hard disk space on your PC and delete
	unwanted files.

A long time is required to cancel	● Once the connection is activated, it cannot be canceled
an action when the "Connecting	within a few seconds.
..." message is displayed.

Color is unsatisfactory.	● Check the color adjustments of the monitor and video card.
	● Is the color setting of your PC screen set to High Color
	(16 bits) or lower?
	If this is so, change it to True Color (24 bits) or higher. It
	will be difficult to achieve display of natural color tones
	using a setting that is lower than this.
	● Adjust the White Balance.
	Adjust White Balance manually on the [Image Quality
	Setting] screen. (☞ Pages 59, 94)
	● When shooting scenes with different light sources (e.g.
	when alternately shooting outdoor scenes under the
	sunlight and indoor scenes under a fluorescent light), Auto
	White Balance may take some time to function. Hue may
	differ slightly according to different objects, but this is not
	a malfunction.

Operation fails upon changing	● White Balance is automatically adjusted when it is set to
White Balance to the AWC	AWC. Adjustment will take about 15 seconds, during which
mode.	setting of image quality is not possible.

Image size and quality changes	● When a VN-C655 is connected to multiple PCs, priority
automatically.	will be given to the PC for which VN-C655 operation /setting
	is last performed.

Connection to VN-C655 cannot	● When the network is loaded with frequent broadcasting
be established or gets cut off.	or collisions, connection may not be established or may
	be cut off when errors occur with the network.
	Check the network status.

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Contents VN-C655 Safety Precautions Information for USAImportant Safeguards Contents Introduction Preparation SettingsSetting Using the V.Networks Controller Operating Using the V.Networks ControllerOperating Using a Web Browser OperationOperating Precautions CharacteristicsIntroduction Consumable Parts Zooming operationOperating Precautions Latest Updates PC SpecificationsItems Included Operating EnvironmentPin No Signal Name Alarm I/OAlarm Input/Output TerminalsName and Function of Parts Camera Terminal Male Drop Prevention Wire Ceiling MountCameraCamera Terminal Female @ Dome Cover Drop Prevention Hook # LensConnection Examples LAN ConnectionNetwork Connection Peer-to-Peer ConnectionPreparation Procedure Set the camera in the following procedureConnecting Cables Lan cable Alarm signal cable Coaxial cable Converter UnitMaking the hole Connect the cablesCable Specifications Connection to Alarm Input/Output TerminalInput Requirements Connection of LAN Cables Preparation Connection/InstallationOutput Requirements Connecting a 5C-2V or 3C-2V coaxial cable Connection of Coaxial CablesConnecting Cables Disconnect the connector from the sup- plied Converter UnitConnecting multiple VN-C655 Cameras Connection of Conveter UnitAttachment of Ceiling Mount Attach safety wire to prevent camera from falling downCeiling Mount Ceiling structure. If the ceiling structure is Installing the Camera Turn the camera Installing the CameraFasten the locking screw Installing the Software Following procedure from the CD-ROM suppliedInstalling the V.Networks Controller Installing the VN-C655U Setup ToolSettings Network Settings Setting PCs IP Address Windows XPClick Select Internet Protocol TCP/IP and click Properties Click on the Local Area Connection Properties screenSetting PCs IP Address Windows Click Settings Network Settings Check settings Start up the V.Networks Controller.Other Settings Using the VN-C655U Setup Tool Authorization Level Allowed Access Following confirmation screen will be displayedOther Settings Using the VN-C655U Setup Tool 2. Multicast MulticastStart up the VN-C655U Setup Tool V.Networks Search screen is displayedMulticast Address Search screen is displayed Search result is displayedThis section describes procedures for alarm setting Alarm InputOperation when an alarm input is activated Start up the VN-C655U Setup Tool and select AlarmPage Alarm 1/Alarm Detect ModeAlarm Output Go to a presetAlarm 1/Alarm Message Packet Alarm FTPRelay Alarm AvailablePosition Return Mode Preset PositionMotion Detection Alarm Output Setting the Frame Rate screen Setting the Trigger Recording screenExample Recording time Setting the Advance screenRecording files Start up the VN-C655U Setup Tool and select Private Mask When all the settings have been completed, click to endFixed area Free areaPerform area setting Other Settings Using the VN-C655U Setup Tool 7. Web Displaying still images uploaded to the /user folderOther Settings Using the VN-C655U Setup Tool 8. FTP Server Start up the VN-C655U Setup Tool and select FTP Server¥ Alarm FTP Continuous FTPTrigger FTP ¥ Rec FilePassword Error recovery Connection errorTransfer error Alarm FTP Upload SettingMode Black and White TimeAuto Level One Push AFLight Start up the VN-C655U Setup Tool and select Time When NTP is usedNormal Start up the VN-C655U Setup Tool and select Memory InfoHigh Speed Connect to VN-C655 Settings Setting Using the V.Networks Controller Starting Up V.Networks ControllerFeatures that Allow Setting Using the V.Networks Controller Settings Setting Using the V.Networks Controller Features that Allow Setting Using the V.Networks Controller4Setting Quality Frame rateMotion Detection Standby Select File and Motion Detection Standby Select a cameraSelect View Specify Image Size and Upside Down settings Operations Setting Using the V.Networks ControllerImage Size and Inversion Image Quality Setting Image Quality Setting Image Quality Setting Auto Black Control Average PeakLarge Peak value Set valueSense Up ExDR ModeExDR Level Setting values -5 to SharpnessImage Quality Setting Lens Select Setting and Frame rate Set the Frame Rate Frame RatePreset Position Setting Select Setting and Position MemoryAlarm Setting When setting is complete, clickAlarm Setting Pan/Tilt Setting Auto Pan Setting Select Setting and Auto Pan SettingPerform setting Close the windowAuto Patrol Setting Select Setting and Auto Patrol SettingAuto Patrol No Select Setting and Auto Trace Setting Auto Trace SettingStart to memorize operation Close the window Select Setting and Time Stamp Perform setting Time StampWhen alteration is complete, click Select Setting and Property Perform settingChanging Registered Information Buttons for position moving Snap ShotPan/Tilt button Reduced Screen # Pan/Tilt/Zoom Position Indicator@ Size Operations Operation Using the V.Networks Controller Record/StopClick the REC button Click the Stop buttonPlayback Playback Click Playback screen is displayed Record/Playback Time Image Size Data Size Per Image Approximate Recording TimeSnapshot Click the Snap Shot buttonSnap screen will be displayed Save As screen is displayedLAN Environment Web Page ImagesOperations Operating Using a Web Browser Access Authorization LevelAuthentication of Access Authorization Start up the web browser Starting Up the Web BrowserTop page will be displayed Display the Top Setting Using the Web BrowserTop Settings page will be displayed Setting Using the Web Browser 1. Other Settings Other settingsDescription of Items in Other Settings Meaning Default GatewayAdministrator Level DefaultHttp port number, check using the setup tool supplied Setting Using the Web Browser 1. Other Settings# NTP Settings Setting Using the Web Browser 2. Control Setting Using the Web Browser 3.Image Setting Operations Setting Using the Web Browser# Iris Mode AGC@ Manual Focus Level $ White BalanceSetting Using the Web Browser 3.Image Setting Setting Using the Web Browser 4. PAN/TILT Setting PAN/TILT Speed Auto Flip1Low, 2 to 7, 8Fast According to ZOOM, speed of operation isSetting Using the Web Browser 5. Position Memory Setting Image Settings ScreenSetting Using the Web Browser 6. View Setting ResolutionSetting Using the Web Browser 7. Alarm Setting 100 Alarm Out Alarm Other Triggers Setting Using the Web Browser 8. FTP Setting 102Still image FTP, Same as Alarm FTP Jpg Specify a recovery action when errors related to FTP occurError Recovery On connect error Retry foreverSetting Using the Web Browser 9. Auto Pan Setting Setting Using the Web Browser 10. Auto Patrol Setting Position NumberDuration 105Setting Using the Web Browser 11. Auto Trace Setting Record Start Confirmation Screen Image Setting ScreenFor setting image quality 106Setting Using the Web Browser 13. Schedule Setting Setting Using the Web Browser 12. Black & White Setting107 Setting Using the Web Browser 14. Private Mask Setting Mask Position and Size Controller 108Viewing Still Images 109Viewing Live Images 110Displaying a still image Image Link111 Symptom Causes/Remedial Actions Troubleshooting112 113 Specifications External Dimensions Unit mm inches Ceiling Mount Hole Unit mm inchesVN-C655 Dome Type Network Camera