Axis Communications Q6045S user manual Product is accessible locally but not externally, Basic

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AXIS Q6045–S PTZ Dome Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 48.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 51. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 16.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis Q6045-S PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6045-S PTZ Dome Network Camera Table of ContentsMedia Converter Switch Connectors Performance Considerations Support Advanced Reset to Factory Default SettingsHardware Overview Hardware OverviewPressurize the Camera Recommended LED Indicators Connectors and ButtonsMulti-connector SD Card SlotMedia Converter Switch Connectors Hardware Overview Media Converter SwitchDip switch position Network Connector Dip SwitchesConnector internal 2-pin I/O terminal block Description Media Converter Switch LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetClick Use Https Go to Setup Events Accessing the Product Live ViewControls on the Live View Manual TriggerPTZ Controls Axis Media Control viewer toolbarAxis Q6045-S PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6045-S PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterStream Profiles Click Save to apply the new settingsImage 264Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Axis Q6045-S PTZ Dome Network Camera Live View Config Live View ConfigViewer Settings Default Viewer for BrowsersUser Defined Links Output ButtonsGo to Setup Live View Config Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Gatekeeper ConfigurationAutotracking Exclude AreasTour Recording Guard TourTo add a guard tour To add a recorded tourAdvanced Osdi ZonesLimits Control Queue Operator Same as administrator but with lower priorityControls Detectors Set Up Motion Detection WindowsDetectors Shock DetectionMotion Detection Parameters Object RemovedFence Detector Enter/Exit DetectorObject Counter Applications Install ApplicationApplications Application LicensesAxis Q6045-S PTZ Dome Network Camera Events Input SignalEvents DetectorsStorage Setting Up an Action RuleSystem TimeFallback Action RecipientsGo to Events Action Rules and click Add RecipientSchedules Setting Up an Email RecipientGo to Events Recipients and click Add Go to Events Schedules and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourGo to System Options Storage and click SD Card Network ShareTo add a network share Go to System Options Storage Click Network ShareSystem Options Ports & Devices MaintenanceSupport Logs & Reports Plain ConfigScripting File UploadSystem Options Reset to Factory Default Settings Multi-Connector Cable Multi-Connector CableFunction Pin wire Specifications Activated, floating unconnected when Drain, 100 mATroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsWhen using ARP/Ping Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Video Camera Settings Video and image problems, generalStorage and disk management problems Media converter switchTechnical Specifications Technical SpecificationsInstallation aid Function/group Specifications System ApplicationMaintenance Integration Programming InterfacePower Function/group Specifications General CasingConnectors WeightCamera Connectors Technical Specifications Media Converter Switch ConnectorsExternal Connectors Collector 100 mA Performance ConsiderationsM1.7