Axis Communications Q6045S Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q6045–S PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis Q6045-S PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6045-S PTZ Dome Network Camera Table of ContentsMedia Converter Switch Connectors Performance Considerations Support Advanced Reset to Factory Default SettingsPressurize the Camera Recommended Hardware OverviewHardware Overview SD Card Slot Connectors and ButtonsLED Indicators Multi-connectorMedia Converter Switch Connectors Hardware Overview Media Converter SwitchConnector internal 2-pin I/O terminal block Network Connector Dip SwitchesDip switch position Description Media Converter Switch LED IndicatorsStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserClick Use Https Accessing the Product Access from the InternetSet the Root Password Manual Trigger Accessing the Product Live ViewGo to Setup Events Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarAxis Q6045-S PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6045-S PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter VideoVideo Video Stream264 Click Save to apply the new settingsStream Profiles ImageWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Axis Q6045-S PTZ Dome Network Camera Live View Config Live View ConfigOutput Buttons Default Viewer for BrowsersViewer Settings User Defined LinksGo to Setup Live View Config PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomExclude Areas ConfigurationPTZ Pan Tilt Zoom Gatekeeper AutotrackingTo add a recorded tour Guard TourTour Recording To add a guard tourLimits Osdi ZonesAdvanced Controls Operator Same as administrator but with lower priorityControl Queue Shock Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Object RemovedObject Counter Enter/Exit DetectorFence Detector Application Licenses Install ApplicationApplications ApplicationsAxis Q6045-S PTZ Dome Network Camera Detectors Input SignalEvents EventsTime Setting Up an Action RuleStorage SystemRecipient RecipientsFallback Action Go to Events Action Rules and click AddGo to Events Schedules and click Add Setting Up an Email RecipientSchedules Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share Network ShareGo to System Options Storage and click SD Card To add a network shareSupport MaintenanceSystem Options Ports & Devices File Upload Plain Config Logs & Reports ScriptingSystem Options Reset to Factory Default Settings Activated, floating unconnected when Drain, 100 mA Multi-Connector CableMulti-Connector Cable Function Pin wire SpecificationsChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address When using ARP/PingBasic Product is accessible locally but not externallyProblems with streaming H.264 Media converter switch Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsIntegration Programming Interface Function/group Specifications System ApplicationInstallation aid MaintenanceWeight Function/group Specifications General CasingPower ConnectorsExternal Connectors Technical Specifications Media Converter Switch ConnectorsCamera Connectors Collector 100 mA Performance ConsiderationsM1.7