Axis Communications Q6045S Key frames, Video and image problems, general, Video Camera Settings

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AXIS Q6045–S PTZ Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 67.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 63.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events, on page 39.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.
Media converter switch

Media converter switch	The media converter switch does not support hotswapping. Disconnect power from the switch
freezes after hotswapping	before swapping cameras. Restart the switch after a failed attempt to hotswap.

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Contents Axis Q6045-S PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6045-S PTZ Dome Network CameraSupport Advanced Reset to Factory Default Settings Media Converter Switch Connectors Performance ConsiderationsPressurize the Camera Recommended Hardware OverviewHardware Overview Multi-connector Connectors and ButtonsLED Indicators SD Card SlotHardware Overview Media Converter Switch Media Converter Switch ConnectorsConnector internal 2-pin I/O terminal block Network Connector Dip SwitchesDip switch position Media Converter Switch LED Indicators DescriptionAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariClick Use Https Accessing the Product Access from the InternetSet the Root Password Controls on the Live View Accessing the Product Live ViewGo to Setup Events Manual TriggerAxis Media Control viewer toolbar PTZ ControlsAxis Q6045-S PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6045-S PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video Stream VideoVideo Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video Video Stream and select the Image tabGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Axis Q6045-S PTZ Dome Network Camera Live View Config Live View ConfigUser Defined Links Default Viewer for BrowsersViewer Settings Output ButtonsGo to Setup Live View Config PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAutotracking ConfigurationPTZ Pan Tilt Zoom Gatekeeper Exclude AreasTo add a guard tour Guard TourTour Recording To add a recorded tourLimits Osdi ZonesAdvanced Controls Operator Same as administrator but with lower priorityControl Queue Detectors Set Up Motion Detection WindowsDetectors Shock DetectionObject Removed Motion Detection ParametersObject Counter Enter/Exit DetectorFence Detector Applications Install ApplicationApplications Application LicensesAxis Q6045-S PTZ Dome Network Camera Events Input SignalEvents DetectorsSystem Setting Up an Action RuleStorage TimeGo to Events Action Rules and click Add RecipientsFallback Action RecipientGo to Events Recipients and click Add Setting Up an Email RecipientSchedules Go to Events Schedules and click AddRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersGo to System Options Security Ieee IeeeCertificates Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 StorageUPnPTM BonjourTo add a network share Network ShareGo to System Options Storage and click SD Card Go to System Options Storage Click Network ShareSupport MaintenanceSystem Options Ports & Devices Scripting Plain ConfigLogs & Reports File UploadSystem Options Reset to Factory Default Settings Function Pin wire Specifications Multi-Connector CableMulti-Connector Cable Activated, floating unconnected when Drain, 100 mA Emergency Recovery Procedure Troubleshooting Troubleshooting Checking the FirmwareWhen using ARP/Ping Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Storage and disk management problems Video and image problems, generalVideo Camera Settings Media converter switchTechnical Specifications Technical SpecificationsMaintenance Function/group Specifications System ApplicationInstallation aid Integration Programming InterfaceConnectors Function/group Specifications General CasingPower WeightExternal Connectors Technical Specifications Media Converter Switch ConnectorsCamera Connectors Performance Considerations Collector 100 mAM1.7