Axis Communications Q6044-C user manual Support Overview, System Overview, Logs & Reports

Page 54

AXIS Q6044-C PTZ Dome Network Camera

System Options

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 55.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrade the Firmware on page 58.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 58.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

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Contents Axis Q6044-C PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6044-C PTZ Dome Network CameraMulti-Connector Cable Troubleshooting Hardware Overview Connectors and ButtonsFor technical specifications, see CameraPower Button LED IndicatorsMulti-connector SD Card SlotMedia Converter Switch Media Converter Switch ConnectorsNetwork Connector Dip Switches Dip switch positionConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Go to Setup EventsLive View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View Axis Q6044-C PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6044-C PTZ Dome Network Camera Set Up the Product Basic SetupVideo Video StreamPixel Counter Click Save to apply the new settings Image264 Camera Settings Stream ProfilesImage Settings OverlayGo to Video Video Stream and select the Image tab Overlay Image Use Overlay Text in an Action RuleGo to Video Overlay Image Privacy Mask Start by enabling overlay text in the video streamGo to Events Action Rules Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onClick Add to save the preset position Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAutotracking ConfigurationGatekeeper Exclude AreasGuard Tour Max LimitsTo add a guard tour Tour Recording Osdi ZonesAdvanced LimitsOperator Same as administrator but with lower priority Control QueueControls Axis Q6044-C PTZ Dome Network Camera Shock Detection Set Up Motion Detection WindowsDetectors Motion DetectionHigh level 100% Default valuesParameter Object Size History Sensitivity Description Medium level 50%Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q6044-C PTZ Dome Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddActions Add Recipients Recipient TypesCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis Q6044-C PTZ Dome Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q6044-C PTZ Dome Network Camera Activated, floating unconnected when Drain, 100 mA Multi-Connector CableFunction Pin wire Specifications Green/white Ethernet receivingEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage disruption Storage and disk management problemsMedia converter switch Re-mount the storage deviceTechnical Specifications Maintenance Function/group Specifications System ApplicationInstallation aid PowerConnectors Camera ConnectorsNetwork connector External ConnectorsFunction Pin Specifications Terminal connectorPerformance Considerations M5.2

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